4/10 Poor
Hazel
Traveled with family
Dec 22, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst and expensive
False advertisement. We booked 2 queen bed room but they said they don't have queen beds.
We've waited for 1 hour at the reception to get the booked room. The reception cant speak English. We've given a room but the window lock was broken, so its half open. No water coming out from the faucet nor from the shower. We were told to come back at 5pm so we can speak to someone who can speak english.
We're given a new room,.slightly better, but still - a run down, dusty room. Some lizzard poo on the wall.
Wifi speed - very slow or not working at all. No phone in the room, we're given 1 toilet paper for 2 days.
We didnt get toiletries the next day. On Day 2, theres no one at the reception to speak with when we cameback to the hotel from tours at around 5pm (and onwards). I went back several times and up to 9pm, no one at the reception.
Not easy to take shower, no water pressure. You have to wait for few minutes after using the toilet, if you want to use it again.
Im a well travelled person and I always used hotel. This is the worst hotel I have been so far considering the the amount I paid.
Don't rely on photos when booking.
Hazel
Stayed 2 nights in Dec 2022