Nice hotel, but was harassed daily
Posted Jul 25, 2016
Harassed daily to attend a presentation of the Sheraton Club membership. I went to the presentation the 2nd day of my stay. I did not like being harassed daily...sometimes I was harassed twice a day about the program. Additionally, staff would not allow my two cousins visit my mom, brother, and I in our room. They were two cousins I had not seen in 33 years. This was heartbreaking to me. This would never, ever happen in Las Vegas, Nevada. They were NOT their to stay the night. They were there to drop us off from our family outings to Nayarit and make sure we got to our room safely because my Mother is an elderly woman. I was extremely disappointed. I will never stay with Sheraton again. We did not have enough drinkable water.
Comment from Hotel Management
Jul 29, 2016 by Andrea Careaga, Assistant Manager, Hotel Management
Thank you for your comments. Your feedback invaluable in helping us identify opportunities for improvement.
The TimeShare division is currently undergoing a deep sales technique revision and will take actions to make sure we offer our guest the best Sheraton Experience.
We hope we can receive you again here, at our own piece of paradise!