6/10 一般
derek
与家人出行, 与配偶出行, 团体旅客
2025 年 11 月 12 日
I have been to this resort 6 times previously, with minor issues, but this time was different. We had 3 rooms. All 3 needed to be changed because of either raining from the ceiling, water and mold in the bathroom and AC not working. They did provide us a change and upgrade (for a fee). The bar service was substandard, they spent more time arguing with each other, than serving drinks. The buffet was very basic this time, but what got me was sitting in for morning coffee and watching a plate with food sit on the table for 1.5 hours, while staff walked by and birds flew in and picked it apart.
The sports bar, TWICE, served me a cold, not warm, but fridge cold burger and onion rings. I was violently sick the last 2 days of my trip.
I don't usually complain for small things and I did let a lot of things slide, but I did send an internal review to the hotel check in and they offered us "Platinum" restaurant access, but it served mostly fish, which none of us eat. So they sent us fruit and champagne, which I couldn't eat or drink at this point, because I became so sick.
derek
2025 年 11 月入住 5 晚
