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The Umstead Hotel and Spa

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Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Umstead Hotel and Spa

VIP Access

The Umstead Hotel and Spa

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Explore the area

  • Popular LocationWilliam B. Umstead State Park11 min walk
  • Popular LocationLake Crabtree County Park5 min drive
  • Popular LocationPNC Arena6 min drive
  • AirportRaleigh, NC (RDU-Raleigh - Durham Intl.)7 min drive

Choose dates to view prices

About this area

Cary

The Umstead Hotel and Spa is located in Cary. North Carolina Museum of Art and North Carolina Museum of Natural Sciences are cultural highlights, and travelers looking to shop may want to visit Cary Towne Center and Crabtree Valley Mall. Check out an event or a game at PNC Arena, and consider making time for Frankie's Fun Park, a top attraction not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
Popular Location

What's nearby

  • William B. Umstead State Park - 11 min walk
  • Lake Crabtree County Park - 5 min drive
  • PNC Arena - 6 min drive
  • Park West Village - 6 min drive
  • WakeMed Soccer Park - 7 min drive

Getting around

  • Cary Station - 6 min drive
  • Raleigh-Durham International Airport (RDU) - 7 min drive

Restaurants

  • Herons — 1 min walk
  • Bonefish Grill — 12 min walk
  • Cafe Carolina and Bakery — 12 min walk
  • An Cuisines — 13 min walk
  • Ruth's Chris Steak House — 13 min walk

About this property

The Umstead Hotel and Spa

Luxury resort with full-service spa and restaurant
This smoke-free resort features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and valet parking. All 150 rooms boast deep soaking tubs and offer free WiFi and pillowtop beds. Free wired Internet and iPod docks are standard, as are flat-screen TVs with cable channels.
The Umstead Hotel and Spa offers 150 accommodations with iPod docking stations and DVD players. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Umstead Spa. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 14.00 per night)
  • Electric car charging station on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: USD 20-50 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per accommodation, per stay
2 per room
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 50 per person (approximately)
  • Valet parking fee: USD 14.00 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from March to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel Umstead
Umstead
Umstead Cary
Umstead Hotel
Umstead Hotel Cary
The Umstead Hotel Cary
Umstead Hotel Cary
THE UMSTEAD HOTEL SPA
The Umstead Hotel and Spa Cary
The Umstead Hotel and Spa Resort
The Umstead Hotel and Spa Resort Cary

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 311 out of 370 reviews
5 - Excellent 84%
Rating 4 - Good. 37 out of 370 reviews
4 - Good 10%
Rating 3 - Okay. 11 out of 370 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 370 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 370 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very friendly staff. The service was great! Went for my anniversary. They even had a little gift waiting for us inside of the room. Will be going back!
Stayed 1 night in Jun 2021

3/5 Okay

Traveled with partner
The Umstead hasn't really gotten its rhythm back yet since re-opening. Challenges with check-in, room cleanliness, dining services (major gap area), and some other areas. Lots of documented inconsistencies around the property. Normally you can overlook these things but for a hotel that charges such high rates they need to review their current operations and look to improve. It is one of those properties that is not as good as it thinks it is, if that makes sense. The shining spot is the pool and the pool/service team. The pool is clean, well-cared for, and the pool attendants are friendly, courteous, quick, and hyper-attentive. Were it not for the pool experience, this review would have been less positive. Not sure we would return any time soon if at all. Overall, a B-/C visit.
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the Umstead Hotel and Spa!! The staff are all amazing!! The facility is beautiful, clean, and relaxing. I can’t way to stay there again!
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the Umstead is a gem in the Raleigh area. It is truly a 5-star experience, but it is not without some faults. My review comes from the perspective of a Marriott Ambassador Elite member and someone who has stayed >3,000 nights at hotels around the globe. The hotel, and the grounds in which it sits, are spectacular. The setting is serene and definitely encourages you to relax and take in the natural beauty of the area. The hotel is spacious and very clean. Inside the room, you'll find all the modern goodies like a connected TV, smart lighting and very comfortable bedding. The room smelled neutral, which isn't always a given. Outside the room, the balcony was great in the morning and evening, where you can enjoy a relaxing time overlooking the lake and fountain. Downstairs in the common areas, the furnishings were modern, the bathrooms clean and the common areas inviting. Where I think the hotel fell a bit short of expectations - surprising so - was with the highly rated restaurant. Since the restaurant was closed on Monday, we ate from the limited bar/dinner menu. Although the portions were very small, which we expected, the meal was very salty. We ate in the restaurant for breakfast the next day and after 2 attempts to scramble some eggs dry, we gave up. The eggs were swimming in oil and inedible. On top of that, our breakfast was cold, the waiter spilled coffee all over the table and the service was inattentive and slow.
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021