The Umstead Hotel and Spa

Photo gallery for The Umstead Hotel and Spa

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Umstead Hotel and Spa

VIP Access

The Umstead Hotel and Spa

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa
Map
100 Woodland Pond Dr, Cary, NC, 27513

Explore the area

  • Popular LocationWilliam B. Umstead State Park11 min walk
  • Popular LocationLake Crabtree County Park5 min drive
  • AirportRaleigh, NC (RDU-Raleigh - Durham Intl.)8 min drive
  • Popular LocationPNC Arena9 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Cary

The Umstead Hotel and Spa is located in Cary. North Carolina Museum of Art and Red Hat Amphitheater are cultural highlights, and travelers looking to shop may want to visit Crabtree Valley Mall and Brier Creek Commons. Check out an event or a game at PNC Arena, and consider making time for Frankie's Fun Park, a top attraction not to be missed. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • William B. Umstead State Park - 11 min walk
  • Lake Crabtree County Park - 5 min drive
  • Park West Village - 6 min drive
  • WakeMed Soccer Park - 7 min drive
  • PNC Arena - 9 min drive

Getting around

  • Cary Station - 6 min drive
  • Raleigh-Durham International Airport (RDU) - 8 min drive

About this property

The Umstead Hotel and Spa

Luxury resort with full-service spa and fitness center
This smoke-free resort features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and valet parking.
The Umstead Hotel and Spa offers 150 accommodations with iPod docking stations and DVD players. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Umstead Spa. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 14.00 per night)
  • Electric car charging station on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:00 AM: USD 20-50 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Herons

Things to do

  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from August 1 2022 to December 20 2022 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 50 per person (approximately)
  • Valet parking fee: USD 14.00 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from March to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel Umstead
Umstead
Umstead Cary
Umstead Hotel
Umstead Hotel Cary
The Umstead Hotel Cary
Umstead Hotel Cary
THE UMSTEAD HOTEL SPA
The Umstead Hotel and Spa Cary
The Umstead Hotel and Spa Resort
The Umstead Hotel and Spa Resort Cary

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 392 out of 470 reviews
5 - Excellent 83%
Rating 4 - Good. 48 out of 470 reviews
4 - Good 10%
Rating 3 - Okay. 14 out of 470 reviews
3 - Okay 3%
Rating 2 - Poor. 4 out of 470 reviews
2 - Poor 1%
Rating 1 - Terrible. 12 out of 470 reviews
1 - Terrible 3%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

4.9/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have loved this property.
Stayed 1 night in Jun 2022

1/5 Terrible

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My room reeked of cigarette smoke. I checked in at 3pm. Complained at 6pm, didnt get into new room until approx 9:30pm. I live in the area and I went there to sleep and rest. I follow up with management. Manager did not have a good attitude. I checked out and management was supposed to follow up with me and did not. I was offer $150 credit and that was all. Still have not received a follow up. Not acceptable for $1300 for resting. Still waiting to hear back from the Director of Rooms. My complaint was validated by multiple staff members. I felt harassed by the manager.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I went to check-in while my husband parked the car, and was told that they could not check me in until my husband was present even though I was the one who made the reservation. I usually book reservations under his name because he is the one that normally checks in, but have never had this issue at any other hotel we have visited. I felt like a child being reprimanded and had to go wait in the lobby until he arrived. I understand rules, but we have the last name and I had the credit card it was booked under...just an annoying way to start the visit. We also arrived back to the hotel that night after dinner to find our door was not shut all the way. I always make sure it is closed, but did not know they have a turn down service and can only assume when they left they didn’t check to make sure the door was all the way shut. Again, a little annoyed because who knows how long it was completely open for someone else to walk in. The facilities were well maintained, but I would not stay at this location again based on my overall experience.
Stayed 3 nights in Apr 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 1 night in Apr 2022