搜索圣海伦的公寓

“We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com……

“Literie peu confortable. Pas de télé. ”

“The property was gorgeous, just like the pictures. The communication was great from start to finish. They cleaned the apartment early to accommodate our early arrival which was great! The place had plenty of items we needed for our stay. Only a few minor complaints; there were no lights in the living room that worked so it was very dark, we had a lot of trouble with the tv working, the volume kept going out so we couldn’t watch tv at night. Also, the main bedroom had a terrible smell coming……

“Host Elena was most gracious and helpful. Information on how things work in the apartment was available. The kitchen was well stocked. The location is in the old part of the city but close to trams, restaurants, and shops which made it a bit noisy at night. Our only real issue was the corruped Vrbo directions message which made it difficult to find. ”