搜索圣海伦的公寓

“We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com……

“The apartment was not clear to find. We had to try multiple doors on different floors to find the place. The owner did not reply to my question as to location for about an hour later. We were nervous getting our luggage up 2 floors of straight up stairs in the dim lit hallway. We sat on the bed in the main room and it was hard and lumpy. We decided this was an uncomfortable place and didn't want to fall straight down 2 sets of floors. We returned the key and notified the owner. We notified VRBO……

“Literie peu confortable. Pas de télé. ”