“I always aim to provide fair feedback, but the severe breakdown in communication and standards during this stay must be addressed.
Despite booking and paying nearly a week in advance, check-in was unacceptable. The host promised check-in details 4 hours prior to arrival. After two long flights, no credentials had been sent, building security had no record of our reservation, and the host was completely unresponsive to Hotels.com customer service agents trying to intervene. Only after hours of……
“I always aim to provide fair feedback, but the severe breakdown in communication and standards during this stay must be addressed.
Despite booking and paying nearly a week in advance, check-in was unacceptable. The host promised check-in details 4 hours prior to arrival. After two long flights, no credentials had been sent, building security had no record of our reservation, and the host was completely unresponsive to Hotels.com customer service agents trying to intervene. Only after hours of……
Joe