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Hotel Zulum

Photo gallery for Hotel Zulum

View from property
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool

Overview of Hotel Zulum

Hotel Zulum

3.0 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Spa
  • Restaurant
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture8 min walk
  • Popular LocationSFER IK9 min drive
  • AirportTulum, Quintana Roo (TUY)24 min drive

Room options

About this area


Located in Tulum, Hotel Zulum is on the beach. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tulum Beach and Tulum National Park. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 8 min walk
  • SFER IK - 9 min drive
  • Las Palmas Public Beach - 16 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 103 min drive


  • Chambao - 1 min walk
  • Taboo Beach Club - 1 min walk
  • Casa Jaguar - 9 min walk
  • Cenzontle - 10 min walk
  • Macario - 7 min walk

About this property

Hotel Zulum

3-star hotel
At Hotel Zulum, you can look forward to a roundtrip airport shuttle, a terrace, and a garden. With a white sand beach, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. Enjoy international cuisine and more at the two onsite restaurants. In addition to laundry facilities and 2 bars, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A 24-hour front desk, luggage storage, and wedding services
  • Tour/ticket assistance
  • Guest reviews give good marks for the dining options, beach locale, and helpful staff
Room features
All 35 rooms boast comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Tour and ticket assistance
  • Wedding services


  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily


  • No elevator


  • Designated smoking areas

Room amenities


  • Bedsheets provided


  • Free toiletries
  • Private bathroom
  • Shower only
  • Towels

Food and drink

  • Free bottled water
  • Limited room service


  • Ceiling fan

Similar properties

See similar properties



Check-in from 3 PM - 2:00 AM
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets allowed for an extra charge of MXN 750 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children 8 and younger are not allowed at this property; All guests older than 8 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 825 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Children 8 years old and younger are not permitted at this property

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Zulum?

As of Mar 27, 2023, prices found for a 1-night stay for 2 adults at Hotel Zulum on Mar 29, 2023 start from $86.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Zulum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 750 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Zulum?

Self parking is free at this property.

What time is check-in at Hotel Zulum?

Check-in is from 3 PM - 2:00 AM.

What time is check-out at Hotel Zulum?

Check-out is at noon.

Does Hotel Zulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 825 per person applies.

Where is Hotel Zulum located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Sian Ka'an Biosphere Reserve is 2.2 mi (3.5 km) away.


Rating 10 - Excellent. 86 out of 347 reviews" "
" "10 - Excellent 25%
Rating 8 - Good. 92 out of 347 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 65 out of 347 reviews" "
" "6 - Okay 19%
Rating 4 - Poor. 54 out of 347 reviews" "
" "4 - Poor 16%
Rating 2 - Terrible. 50 out of 347 reviews" "
" "2 - Terrible 14%




Staff & service




Property conditions & facilities




2/10 Terrible

Ceylan, Valley Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service
Stuck in 90's
Rundown Hotel that pretends to be luxury
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
Stayed 1 night in Jul 2022

4/10 Poor


Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay


Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Stayed 1 night in Apr 2022

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Stayed 2 nights in Apr 2022

2/10 Terrible


Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there.
The location is great, however, the room was outdated, smelled really moldy, and was without air conditioning. We had to check out and book another hotel because the person at the desk didn't change our room. This is without mentioning the servers at the restaurant who were not helpful and inviting. The pool was disgusting and extremely dirty. Horrible time.
Stayed 3 nights in Apr 2022

8/10 Good


Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced accommodation on Tulum beach.
Stayed 2 nights in Mar 2022

6/10 Okay


Liked: Property conditions & facilities
It was a cute spot on the beach and I liked the horses and donkey on site, the swinging bed, the margarita at check in, and the food, but the club across the street kinda ruined the night I spent there. I know it’s not the hotel’s fault, but the music they play is so loud it sounded like it was blasting directly into my room. No hot water and a cockroach found it’s way into my room at some point. Overall just personally felt like it was too expensive for what it was.
Stayed 1 night in Feb 2022

10/10 Excellent


Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beach front facility. Breakfast and lunch available to make for a very relaxing beach vacation. Front of house staff and restaurant were all very helpful and pleasant!
Stayed 7 nights in Feb 2022