“We were extremely disappointed with our experience involving The Chelsea Harbour Hotel & Spa and Expedia. We accidentally booked the wrong date and, when we arrived at the hotel, spent over two hours in the lobby trying to resolve the issue with both hotel staff and Expedia. We were reassured several times that everything would be sorted, notes would be added to the system, and that the funds for the original booking would later be released once we paid for a second stay on the correct……
“We were extremely disappointed with our experience involving The Chelsea Harbour Hotel & Spa and Expedia. We accidentally booked the wrong date and, when we arrived at the hotel, spent over two hours in the lobby trying to resolve the issue with both hotel staff and Expedia. We were reassured several times that everything would be sorted, notes would be added to the system, and that the funds for the original booking would later be released once we paid for a second stay on the correct……
Simon
