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“The Manager of the Spa was amazing so was the gentleman on reception for sorting out a hairdryer for the room. Unfortunately the room we were given 119 is over the bar/kitchen area and the main fan kept me awake everything else was lovely ”

“Close to the station. Lots of space in the room”

“酒店整潔，空間寬敞，安靜隔聲。 因房間景觀面向足球場那邊，很開揚”

“We had Room 200 which large enough for us. The bathroom was immaculate and appeared to be new. Not much of a view but we were not bothered by this. Tea and coffee making facilities and comfy bed. The building itself was amazing as regards an old Spa hotel but some parts looked as though it needed some TLC. The earliest you go for breakfast the better as it gets really busy but the food is still plentiful. ”

“Comfort and acceptable ”

“Nothing”

“Great time here, close to matlock bath”

“Lovely couple of days, amazing hotel ”

“For a budget hotel, it is worthwhile. Clean and warm room. Don’t expect too much, no electric kettle, teabags or coffee, table, chairs at room. Small room for putting one luggage suitcase. ”

“All good ”

“Good value ”

“This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back.……

“The reception and check in service are good. The staff are helpful. It would be better if the slippers are provided. ”

“Lovely hotel & staff, only letdown was chewing gum had been left on the tea tray. ”

“The reception staff are very friendly and welcoming. I had a pleasant conversation with them during check-in and check-out. The room was tidy and well-maintained. When I requested additional coffee packs from housekeeping, they generously provided me with more than I expected. The room is well-equipped with plenty of electrical sockets, which is very convenient. However, the Wi-Fi signal was quite weak and could be improved.”

“Found it hard to cross the road to get to the main building. Maybe some kind of crossing would help but perhaps that is not possible.”

“The hotel is inside the University Park which isn’t convenient to us. Environment is good , the room is neat and tidy but isn’t spacious. Breakfast is good. ”

“It was absolutely fantastic, enjoyed the spa too. Clean room, polite staff and amazing location, green goodness everywhere and a nice garden. Only downside is that they only had complimentary cookies on Friday at the reception. 😇”

“Beautifully presented hotel, lovely food. ”

“I also found insect being squashed up by the curtain but I wipe them away already”