Allen Residences

"Dissatisfied does not even begin to describe my experience at this Embassy. I frequent Embassy brand on a regular basis. By far, this has been the most unpleasant and disorganized encounter ever. It began at check in when there was uncertainty the room was ready. The room not fully cleaned nor smelled fresh. I never received housekeeping after multiple requests and assurance the messages were passed on. It was impossible to get fresh linens; I literally used the same washcloth for 3 days! The heating/air unit only blew cold air regardless of temperature I selected. I was freezing most of the time. If you name it, I feel it went wrong during this stay! The parking garage is terrible and does not feel safe. The breakfast was subpar- the omelettes were just thrown together. Besides the front desk customer service, the staff have horrible attitudes, they were not friendly or welcoming- especially the bartenders. I’m in total shock that this is Embassy. NOBODY SEEMS TO LIKE WORKING HERE OR HOW TO FAKE IT! I have high expectations for Embassy and this location went below the bar. I do not foresee staying at this location again in the future."

"Room was adequate. Carpeting had snags in it. Shower curtain ready to fall off wall."

"We went into Dallas for the night and back home and it was perfect for what we wanted. "

"Food is expensive and inside room you can hear the interstate sounds and noises from traffic. There are some noisy motorcycles in Dallas at all times. "

"The staff were super nice but there was not breakfast like we were told there was. The handicap shower flooded and got water everywhere! The people above were super loud and I notified front desk and was told they would switch us rooms and it never happened! "

"Overall, the building is quite old. It’s clean but shows signs of use over time. Not giving it 5 stars because they did not perform room service one of the days and when we went to the front desk, they stated that you have to request it in advance and it’s not done automatically which is not true at all (they later confirmed that the room service was in fact supposed to be done unless explicitly stated not to as with a do not disturb sign)."

"Excellent "

"No pets"

"Staff were exceptionally kind, welcoming, and helpful. The space was clean and well lit. The elevators are a little fast and can make you feel like you’re on a rollercoaster for the first millisecond. "