Bosque Farms Castle Hotels

"very friendly staff, restaurant was good "

"This hotel is definitely not what it used to be. Staff was non-chalant and arrogant. Room was outdated with old furniture. With such a nice new hotel next door one would think that the staff here would care more with such good competition close by. Spend a couple of extra bucks and stay next door."

"Very easy check in process. Clean updated rooms. Overall good place to stay! "

"Very nice. Staff was very accommodating and pleasant! Breakfast and managers reception wer also very good. Will return and definitely recommend!! Shout out to Carol! She was awesome!!!"

"Upon arrival, we were very excited about our first time visiting New Mexico and thought we had found the perfect hotel. Unfortunately, our experience started off poorly during the check-in process. We spent about 30–45 minutes at the front desk even though there was no line or other guests waiting. The employee at the front desk asked for my ID, which I handed to him, but instead of handing it back he tossed it back to me. I immediately called him out about it. When you work in customer service, basic respect should be expected. While checking us in, he also said he could not find the second room that was included in my reservation. I explained that both rooms were booked and fully paid for at the same time when I made the reservation. Several employees then came over to check the computer, my email confirmation, and even the back office. During this process, my best friend’s credit card was also charged an additional $700. Eventually they figured out the issue. Somehow the reservation had been placed under another traveler’s name, even though it had already been paid for. We requested to have our rooms on the same floor and connecting if possible. They were able to put us on the same floor, but the connecting rooms never happened. Then on the third night, the air conditioner in our room stopped working in the middle of the night. It was an extremely miserable night, especially for someone like me who suffers from severe asthma. The heat made it very difficult to breathe"

"The facilities were more than adequate. The staff was very professional and friendly. The rooms were very clean and spacious. The free breakfast was very good with a lot to choose from. I will definitely stay again. I highly recommend this hotel. Can't be beat for the price and location. "

"The bed is way too hard, other than that it was good. Staff is very kind. "

"Such a cool vibe with the niche room and bar/restaurant/lounge with an outside touch, and right near some good eats within walking distance. "

"Second time here in the past year, and the second time they've completely screwed up charges, despite a very protracted and frustrating back and forth last year. I wanted to give them another chance as the Andaluz next door is nice, but loud from street noise, and the Parq Central was sold out. As a very frequent business traveler to Albuquerque I really wish these folks were even marginally competent, as the hotel is decent and unlike so many other properties in downtown ABQ it's actually quiet enough to sleep!"