“I wasn't even able to stay at this property. As soon as we arrived on Friday afternoon, apparently there was a "nation-wide" system blackout issue and the front desk was not able to check us in to our room. We had just traveled 7 hours from South Florida, extremely tired and ready to settle in... only to find out we could not check into our room. Why is there not some back-up mechanism in place to check guests in if there's a system blackout? In my opinion that is unacceptable. We ended up……
“The room had stains on the wall and the bed had bleach stains. There were outlets falling out of the sockets which is extremely dangerous. When I told the front desk the woman did not apologize or offer a different room. She said I couldn’t be refunded due to me not coming back to the office within the first hour of booking. I was also charged for an extra night and it took forever to get someone on the phone about it. One man was helpful but the manager had to complete the refund all together.……
“I was very impressed because the last time I stayed it was disgusting as well as when I worked there but the room last night was immaculate I would say that I would live there thank you for the stay I will assure you I will pass the word alone, ”
“Such a fun visit! Definitely recommend the ghost stories and dinner add on. The property is chock full of amazing artifacts and artwork. Food is 5 star excellent. Hosts are wonderful people! We plan to return with family soon!”