“Excellent hotel with friendly staffs. Rooms are clean and newly renovated. We requested for late check-out at noon and accepted easily by staff. Will definitely be back again.”
“Great position and walkable to most places in town. Staff were very friendly and helpful when they could. Hotel was looking a little tired. Carpets needed replacing. Our room had very poor wifi and the bathroom sink was leaking. Overall , the hotel didn’t reflect the price that was charged.”
“We loved the charm of The Old Pheasant. We stayed in the Rutland Suite and it was very spacious for our family of four. Our teenagers appreciated having their own beds (instead of sharing a double).
Supper was delicious and the breakfast included with the stay was dynamite!
Wish our schedule had allowed for another night here.”
“Very limited TV channels so I couldn't watch the England game on ITVX.
The room was very hot, but there was a fan. Lack of plug sockets meant the fan could only be placed next to one of the beds.”
“Arrived at 2 pm, front desk asked us to come back at 3, eventually checked-in at 3 ish, front desk informed that the Spa closes at 4:30. Rushed to the Spa straight after check-in, and the woman at Spa told us the Spa closes at 3:45 instead because they need time to "clean-up". So we ended up spending 15 mins at the Spa.. Went to the Spa next morning, only to find out the Spa was closed the whole day due to "maintenance"!
Complained to the front desk when checked-out, and the lady said "well,……