“This was our 3rd time to stay at this hotel. On our 1st stay, their system "crashed" we endured things while we were there.
Upon checking in on our 2nd stay, we were advised that their system "crashed" again. Alma a manager, advised us that we would have a "complimentary" nights stay when their system came back up and that she would be sure to put it in her notes. It never happened. When I called the hotel back a week after arriving back home, Alma no longer worked there, argh!!! I was……