“We stayed at the hotel and booked a room the same day as a family member. We were given a smaller room than she was despite paying a higher price, The bed was extremely uncomfortable and the breakfast was mediocre despite being advertised as a full breakfast. It took a while to get someone’s attention because we had questions at check out and she was very rude and not interested in customer service at all,”
“The location is a bit away from the town center, but the two level outdoor onsen is amazing. We experienced an issue about the air-conditioners; luckily, with the help of Takeshima san who is proactive and understanding, it’s solved.”
“Our stay was better than the reviews had us expecting. It was clean and quiet. Room was huge. It's in every way good enough. I would stay again.
That said, if you're staying with kids, this would be an excellent choice with the pool and breakfast.”