“The location is a bit away from the town center, but the two level outdoor onsen is amazing. We experienced an issue about the air-conditioners; luckily, with the help of Takeshima san who is proactive and understanding, it’s solved.”
“Well I got there and the AC didn’t work in my room. They sent the maintenance guy he reset it but 10 min later it was not working again. They are doing renovations on the building so the ac was unhooked from the roof top. The front desk lady was totally awesome and finally found a working air conditioning room and it was good. The manager is totally awesome to deal with as well. Very professional at what he does. Breakfast is always good to.”
“Only one receptacle worked in bathroom on same outlet, TV reception cut in and out constantly with signal lost several times, ice maker not working 8th floor. Staff were great, bed was comfortable.”