Find hotels in Hollywood, Ruidoso

"The property itself is gorgeous. I was excited to stay just for the beautiful site and surrounding area. The stay, however, lacked luster. To begin, we booked this inn very specifically for the promised grilling area. My partner called the day before booking and he was told the property had a grill. With this in mind, we went shopping for meats, charcoal, and other things for a cookout. We called once more before purchasing everything to ask about the hours of certain amenities and were told by the front desk that they were unsure about the hours, but assured us of the grill itself on site. Upon arrival we learned there was no grill and it was well past closing for any store that might sell anything we could use. This caused a major inconvenience to our night as we now had lots of food with no way to grill it. This just entirely sidetracked our plans. Beyond that, the overseeing staff woman was rude towards my partner when he asked about any form of rectifying the inconvenience caused by the misinformation on part of the hotel (in form of points or a refund) and he was told very curtly and adamantly that they would not be doing anything about it. While the inconvenience is not world ending, it dampened a portion of our trip due to the unpreparedness of staff in answering questions about the inn. And another note aside, the bathtub would not drain properly in room 115. The tub would fill as the shower was used. "

"Always great customer service and attentive to our needs "

"Office staff was amazing. Nice and quiet stay"

"Excellent "

"Clean comfy, had a really good breakfast, had gym and laundry for longer stays. Good central location. "

"This is a fantastic place to stay while visiting Ruidoso! It is very comfortable and spacious, clean, nice amenities, a well equipped kitchen, lovely balcony, incredible views and so affordable. We look forward to going back for another visit. "

"Good location and nice staff."

"Ok"

"The property is undergoing renovations and will be great after they are through. This being said, the room we registered online for, 1 bdrm suite, was not honored. The room we were given was clean but had painters tape, light bulb out, no phone and very dark with lighting provided. Breakfast was enjoyable with many options. There were no solution to remedy our room needs and had to send a student we were chaperoning to another place."