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“I liked the thoughtfulness and generosity of the staff and their friendly interactions. I also appreciated the late check out because I overslept.”

“We stayed in room 3 and although there was a disclaimer about the noise from the street, it did not mention how bright the room is even during the nighttime. There were blinds on the windows but they did not keep light out very well. Room darkening shades or curtains in addition to the blinds may have helped. It did not get dark over night. We found it difficult to sleep past 6:00 am. One side of the mattress sloped and it could stand to be replaced. We also found the common areas to be in……

“Hilton Grand Vacations Club Maui Bay Villas is an exceptional beautiful property with a great room layout and upscale furnishings that make you feel like you’re staying somewhere special. The staff was very helpful with expedient chech-in/check-out, detailed information about property layout, services, and other amenities available. HBVC has pride in their property as the grounds themselves are beautifully maintained with the several pools, waterfalls and an adequate gym. Plus, the property……

“We had an absolutely amazing stay at OUTRIGGER during our honeymoon in Maui! From beginning to end, everything was wonderful. The resort was beautiful, the atmosphere was relaxing, and the location was perfect. We truly enjoyed every moment of our stay and couldn’t have asked for a better place to celebrate such a special occasion.”

“First time there. Straight to the point food credit was nice”

“I saw a scorpion on the floor of our room, the refrigerator make a lot noise and the room is very small.”

“Overall we had a wonderful stay as we visited on a family vacation with our 3 children. Staff were very friendly, pool was great, beautiful location! I will say though that the beds were horribly uncomfortable. My husband had to quite literally sleep on the couch cushions placed on the ground as the bed was extremely hard, shook constantly due to any movement. I slept on the bed with our baby and didn’t sleep well the entire week. This is the only issue we had as the matttess topper also was……

“Loved that they had the basic necessities for the beach, the beach was almost private, and had the most surreal sunsets. They had beach towels and chairs. The room was clean. They promised breakfast but didn’t have that which was disappointing. The coffee machine in the room didn’t work which was annoying. The staff was very nice, Overall a great experience!”

“I would not stay here again as the walls are VERY thin and you can hear everything all your neighbors are doing. Also, the "partial" ocean view is heavy on the partial. HOWEVER I do want to call out the man and woman that work the front desk, they are FANTASTIC. Very helpful and accommodating and friendly. I would stay at any hotel they were working at.”

“Nice”

“员工完全没有经过培训，非常没有礼貌。 第一天我按时到达，被告知房间还没收拾好，仅仅是告知，连句抱歉都没有，好像这是应该的。 5晚住宿只有一天客房服务（打扫卫生），这倒可以理解。但是如果不催促的话，这一天的卫生可能也没有人打扫。我催了两遍，才勉强打扫。 最后一天退房，前台居然没人。 总之，员工素质极差，完全不能匹配这个酒店。”