“We stayed at the hotel and booked a room the same day as a family member. We were given a smaller room than she was despite paying a higher price, The bed was extremely uncomfortable and the breakfast was mediocre despite being advertised as a full breakfast. It took a while to get someone’s attention because we had questions at check out and she was very rude and not interested in customer service at all,”
“The location is a bit away from the town center, but the two level outdoor onsen is amazing. We experienced an issue about the air-conditioners; luckily, with the help of Takeshima san who is proactive and understanding, it’s solved.”
“The first impression of the Hotel isn’t good compared to the pictures online. There were people smoking outside of the door as we were checking in even though there was a sign posted. The bed was comfortable and the shower was good. Rooms are very outdated though they are in need of some TLC. I could not get a receipt on checkout either because their system was down. Still have not received my receipt.”