Port Jervis Chalets

"The hotel is very clean and well maintained. The staff is very friendly and helpful. The water pressure was low in the shower."

"I traveled to Vernon for a wedding and opted to pay a little extra money for Mountain Creek rather than staying at the cheaper option that was given through the wedding accommodations. I was really looking forward to a nice sleep, sipping coffee and relaxing the morning after the day. Upon getting to Mountain Creek, the code that was texted to me for entrance to my room was wrong. When I went to the shop (there is no check in desk), I was rudely told that I could have just texted the number back rather than coming down (nowhere in the text did it say to text back for questions). It was very apparent that the staff did not want to interact during check in. They gave me my correct code and five minutes after getting into the room, a maintenance man walked into the room unannounced. In the morning, I woke up and attempted to make coffee. After 3 attempts, it was apparent that the coffee maker was broken. I turned on the TV to sit on the couch and relax and the screen stated antenna error. I texted the number for guest services and the response was "I will tell IT about the TV". There was no apologies or offer of coffee to make up for the broken coffee maker. I am very disappointed in my stay. In reading the print, they charge additional fees for early check in, late check out, and if there's even a hint of pets on the premises, you will be fined. This business seems very money-hungry without provided anything substantial to warrant the higher cost of a resort accommodation. "

"Clean, comfortable, simple. Nice bed, good teevee, friendly and helpful check-in."

"My family's and I love this resort."

"Good and nice!"

"Large room. Bad food options. "

"Clean comfortable room and bed. Breakfast better than most. Front desk staff the best. Don't hesitate to stay there."

"This hotel is disgusting and it smells. The only good part was the staff- they were very friendly. I would not recommend. "

"Staff was very friendly, room was clean as expected"