Puget Sound Castle Hotels

"Hotel was as described. Reception staff members were the real gems - extremely helpful, bent over backwards to ensure that the needs of the guests were fulfilled."

"Was nice and secure"

"Tv didn’t work, air conditioning wasn’t working. wasn’t much space in the rooms. Beds took up 50% of the room. No lock on the bathroom doors. No sitting chair/table. Just a small bedside table inbetween the 2 beds. "

"Close to everything "

"Basic goodness"

"Breakfast is REALLY good. Excellent location. But if you are "traditionally built" or not that flexible, the bed may be hard to get out of if you need to use the bathroom in the middle of the night. Our bed was accessible only on one side. Also, the cover may not be wide enough for two "larger" people."

"Great place to stay while visiting Seattle! Chandra at the front desk was absolutely amazing! We stayed one night here before boarding a cruise for our anniversary. While dropping our luggage off before our room was ready, we mentioned we were in town for our anniversary. When we got back and into our room they had decorated our room for us and left us a personalized card! Such a personal touch that really elevated the stay. The room was clean and we had a great view of the Space Needle. The hotel is easy walking distance to the highlights along with easy access to public transportation to help get around. They also have a shuttle service they can arrange for you to take guests to the port and airport for a small fee. We would already visit again for the clean rooms and location, but the amazing staff, especially Chandra, really made it special for us. We will definitely be back on our next trip to the city! "

"We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance."

"We have full size SUV and it didn’t fit the the parking garage"