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"My brother suffered injuries from a car accident which necessitated back and neck surgery. We had to travel to Orlando for his surgery. After a long day of surgery preop, operation, and PACY recovery, my brother was in very poor shape. He was in terrible pain and nauseated. Our original plan was to get him back to our home (2+) hours away right after surgery so that he could rest and be at home. That plan changed, however, once we saw his condition after the back and neck surgery. At the insistence of the surgeon and anesthesiologist, we had to make a last-minute plan to stay in Orlando for a night of recovery. We found the Hyatt online, and we booked it. Upon arrival, we were greeted with a wheelchair for my brother. The staff was so kind, helpful, and caring. From the valet, to the bellhop, the security (handlers of the wheelchair), the front desk professionals, to housekeeping and food/beverage, every individual was truly outstanding. My brother was unable to leave the room for food (as he was incapacitated from surgery), so in-room dining sourced soft, appropriate food for him post-surgery and delivered it to the room. Thank you to the wonderful people at Hyatt Regency Orlando for making my brother as comfortable as possible and for helping my family navigate a tough surgery day and the day following."