Raccoon Key Ski Vacations

The property is in a great location and has a nice pool and beach front on the water. The issue was with check in. I called the day before my arrival and asked for an early check in, the answer was a firm no. After driving all day and walking in the heat I arrived at the hotel an hour early and asked for my room. Not ready yet. I then waited until my check in time at 4. Room still not ready and they would call me. At 430 I asked for my room again, still not ready and after walking past the room there was no clean up crew in there. Would be an hour plus. Finally after several "too bad" go enjoy the pool responses they gave me a lesser room that was ready. This was from a manager and the front desk person who had to escalate it. Zero accomodations or explanation or apologies. And days before my arrival because of a family emergency I asked to cut my trip 1 day short so from 3 to 2. Firm no on that also. So nice place but don't expect any flexibility on anything regarding check in.

Everything was excellent, the only thing was my Brother and I requested an 1 1/2 late checkout, he's handicapped and it would have helped not having to rush but were denied.

Great location and nice historic home

Super great place to stay. First time visitors to the Keys but will stay at the Gardens when we come again. Loved the ambiance, service and pace of the hotel. Pool was great as was the poolside bar w/ Annette, great fun and super good service. Breakfast was great, not just normal hotel eats. Also really enjoyed the evening live music and bar before we went out to dinner each night. Loved the entire package of the Gardens!

Great location and nice historic home

Everything was excellent, the only thing was my Brother and I requested an 1 1/2 late checkout, he's handicapped and it would have helped not having to rush but were denied.

Había sargazo y no se podía usar la picina por qué el olor era demasiado fuerte, el aire acondicionado de la habitación estaba dañado y solo tenían una unidad portátil dentro de el cuarto que se notaba que llevaba algún tiempo puesta por el tape y todo, la ducha no funcionaba bien, no hay elevador y hay mil escaleras… No me fui porque era solo por una noche y pagué un precio alto por ser 4 de Julio pero para quedarse por varios días no hubiera podido con tantas cosas mal. El personal muy chevere, la localización muy buena, la picina muy linda.

This is the best place to stay in Key West! It is a hotel but it has the quaint B&B vibes. The tiki bar by the pool is amazing and they are adding food soon which makes it literally perfect. Close to everything you’d want to do- walk or scooter. 10/10 recommend!

The property is absolutely STUNNING. Balconies with rocking chairs, table and telescope. Gas grills, lovely infinity pool and hot tub. Close to the airport, over 4 days I heard the planes like 5 or 6 times and that was it. Need to Uber or Cab down to Old Town. Maria was AWESOME, she showed us to our room. Room was extremely clean and beautiful, had everything we needed. It was not ready when we arrived but they secured all.of our luggage so we could go ahead and explore and use the amenities, then delivered the luggage to our room for us!! We had so much fun, delicious drinks at the bar, the Benihana out front is great too!! We will DEFINITELY come back to this property again and again. Also great for handicap access, one of our party is disabled and she had zero problems with the stay. Would give more