Expedia High Fliers Survey
Dallas/Fort Worth a Rising Airport Star; LAX Ranked as Worst for Food & Beverage;
Atlanta Beloved and Loathed in Equal Measure
Bellevue, Wash., May 8, 2014 – Expedia.com, the world’s largest full-service travel site*, recently asked more than 6,000 of the company’s most frequent travelers for their perspective on business and leisure travel just in time for the busy summer travel season. Expedia Elite Plus members, those with the highest ranking in the Expedia Rewards customer loyalty program, shared their insights on best and worst airports, where to find the best and worst food and which travel perks are most important.
The 6,000 respondents in the Expedia High Fliers survey collectively traveled more than 25,000 times, spending almost 100,000 days** on the road or in the air last year. When asked, they were more than eager to share their feedback on which airports and destinations made them happiest, angriest and hungriest.
Airport Smack down
Some of America’s most beloved airports also rank among the most despised: both Atlanta’s Hartsfield-Jackson (ATL) and Chicago’s O’Hare International (ORD) topped the list of favorite and least favorite airports. New York-area airports fared poorly; both John F. Kennedy (JFK) and LaGuardia (LGA) made the least favorite top five, while Newark Liberty International (EWR) was cited as offering the worst food and beverage options. JFK did crack the top five among “Best Food & Beverage,” however. The 2014 High Fliers’ choices include:
Favorite Airports: Least Favorite Airports:
1) Atlanta (ATL) 1) Atlanta (ATL)
2) Denver (DEN) 2) Chicago (ORD)
3) Chicago (ORD) 3) Houston (IAH – Bush)
4) Dallas (DFW) 4) New York (JFK)
5) Orlando (MCO) 5) New York (LGA)
Best Food & Beverage: Worst Food & Beverage:
1) Atlanta (ATL) 1) Los Angeles (LAX)
2) Chicago (ORD) 2) New York (LGA)
3) Dallas (DFW) 3) Atlanta (ATL)
4) New York (JFK) 4) Las Vegas (LAS)
5) San Francisco (SFO) 5) New York (EWR)
Business or Pleasure?
63% of High-Fliers said that going on vacation is more important now than it was two years ago. Las Vegas, New York and San Francisco share top billing as stellar destinations for food and drink, and rank highly for serious travelers as both business and leisure destinations.
Best Destinations for Leisure: Best Destinations for Business:
1) Las Vegas, NV 1) New York, NY
2) Hawaii (The Big Island) 2) Chicago, IL
3) San Francisco, CA 3) Washington, DC
4) New York, NY 4) Las Vegas, NV
5) Orlando, FL 5) San Francisco, CA
Best Destinations for Food & Drink:
1) New York, NY
2) Las Vegas, NV
3) Chicago, IL
4) San Francisco, CA
5) New Orleans, LA
When asked the most important factors when making travel arrangements or while traveling, High-Fliers cited:
1) Hotel room cleanliness (89%)
2) Good customer service (81%)
3) Privacy of online information (80%)
4) Saving money for leisure travel (73%)
5) Free wireless internet (63%)
6) Hotel location (66%)
7) Loyalty programs (42%)
8) Ability to manage travel itineraries via mobile device (32%)
9) Ability to get travel alerts on mobile device (31%)
10) Hotel Upgrade Option (28%)
High-Fliers, also known as active Elite Plus members, earned their status by booking at least $10,000 worth of travel or booking and staying at least 15 hotel nights during a calendar year. Expedia Elite Plus members regularly receive special offers and discounts, as well as access to dedicated customer service agents, perks at more than 1,400 VIP Access Hotels worldwide and a 25% Expedia Rewards points bonus every time an eligible hotel or package is booked.
For the first time, Expedia is offering Elite Plus Members the opportunity to utilize rewards points on exclusive cultural experiences in New York and Los Angeles including hard-to-get restaurant reservations and tickets to performances.
Joining the Expedia Rewards program is free and allows travelers to earn valuable Expedia Rewards points when booking flights, hotels, packages and activities. Depending on the booking, Expedia Rewards members can earn up to 2 points per $1 spent. Expedia Rewards points never expire as long as the member maintains account activity every 18 months. To learn more and sign-up, please visit: www.expedia.com/rewards.
Expedia.com is the world's largest full-service travel site*, helping millions of travelers per month easily plan and book travel, helping millions of travelers per month easily plan and book travel. Expedia.com (http://www.expedia.com/, 1-800-EXPEDIA) aims to provide the latest technology and the widest selection of vacation packages, flights, hotels, rental cars, cruises and in-destination activities, attractions, and services. With the Expedia Best Price Guarantee, Expedia.com customers can get the best rates available online for all types of travel.
Expedia, Expedia.com and the Airplane logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2014 Expedia, Inc. All rights reserved. CST # 2029030-50
*Based on a comparison of other full-service online travel agencies, defined as those providing booking and services related to air, hotel, cruise, car and activities to a global customer base. Data based on comScore Media Metrix for Expedia, Inc. Sites, Worldwide, Average Monthly Unique Visitors, Oct ’12-Sept ’13.
** Based on the U.S. Travel Association’s 2010 data reporting that the average American leisure trip is 3.8 days.
Sarah Gavin Devon Nagle
Expedia.com HL Group (for Expedia)
(425) 679-8917 (646) 460-8911