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Elegant lobby design, friendly and professional staff. The only issue was limited room service options (dinner only available 5:30-8:30pm, and nil gluten free options outside of this time).
On my next stay I would not like the reception staff to come to our room twice to ask our young man to keep quite, hotel stays are for fun or give us a sound proof room next time pls
The female concierge was very friendly and knowledgeable. The room was clean and despite the mattress being quite soft, the bed was actually very comfortable. The location was perfect, within easy walking distance of all main events/locations.
Would definitely return when next in Adelaide.
Nice boutique comfortable hotel but showing a little age in places. Good central location. Great bed and TV, & short lift times! Staff are a bit aloof, no help with bags on arrival, no parking onsite but nearby. Overall, would probably stay again
It was a real quiet stay…I will stay there again whenever I need too when I’m back In Adelaide.
Wondering if Expedia will refund the 3 days I wasn’t able to stay???
Good hotel located close to everything in the cbd. Great cafe downstairs for breakfast each morning.
Michael
Stayed 3 nights in Feb 2024
8/10 Good
Sylvia
Traveled with partner
Feb 9, 2024
Liked: Cleanliness, staff & service
Good central location. Reception staff were very friendly and helpful. There is a pool but very small. Also has laundry facilities available. The restaurant facility in the lobby was an affiliation and we felt rather a let down for the hotel.
We were only there overnight so can't rate some of the facilities, but the person working at the desk was very friendly and helpful and the room was clean
Cheating staff stole our money!!
Charged for items in minibar that we never had.
No communication from staff about charge.
Only found out by checking bank account.
No refund or apology offered!
Never staying again!!
Cleanliness of the room and restocking was an issue. The House Keeper Marilyn was excellent and responsive. Cleaning staff are new and still training. We lost a night due to a cancelled flight and the hotel would not refund even though we gave as much notice as we had. They indicated this was because we booked through Expedia so perhaps others may like to book direct given the amount of flight cancellations. The restaurant was excellent and rooms spacious. Good security and location.
Would have given 5/5, but housekeeping a real disappointment. No tea/coffee/milk, soap or tissues replenished for my second night.
Sad when you have to ask, You get a weird look from Reception.
Everything else was terrific.
Great Location
Its a great gem hidden away. The hotel is pretty good. The gym and the pool areas are very neat. The only thing I didn’t like that they charge for water bottles in the mini fridge in your room.
Located very close to Rundel Mall. Easy to find food around. Bed is comfy and room is clean. Receptionists are friendly. Parking is with Wilson behind the hotel, 3 minutes walk..easy walk from the back laneway.