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SO/ Auckland
5.0 star property

Luxury spa hotel, walk to Auckland Ferry Terminal

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

SO/ Auckland

Photo gallery for SO/ Auckland

Terrace/patio
Front of property
Room, 2 Twin Beds (SO Playful) | Free minibar, in-room safe, desk, laptop workspace
2 bars/lounges, rooftop bar
Room, 1 King Bed, City View (SO Urban) | Bathroom | Separate tub and shower, rainfall showerhead, hair dryer, bathrobes

Overview of SO/ Auckland

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar
The price is $150
$172 total
includes taxes & fees
May 22 - May 23

Explore the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010
  • Popular LocationAuckland Ferry Terminal5 min walk
  • Popular LocationSky Tower12 min walk
  • Popular LocationSkyCity Casino12 min walk
  • AirportAuckland (AKL-Auckland Intl.)27 min drive
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Room options

View all photos for Room, 1 King Bed, City View (SO Urban)

Room, 1 King Bed, City View (SO Urban) | Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (SO Urban)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Pillow menu
Separate bathtub and shower
Rainfall showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (SO Comfy)

Room, 1 King Bed (SO Comfy) | Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (SO Comfy)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
Smart TV
Pillow menu
Separate bathtub and shower
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (SO Playful)

Room (SO Playful) | Free minibar, in-room safe, desk, laptop workspace

Room (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
Smart TV
Pillow menu
Separate bathtub and shower
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (SO Playful)

Room, 2 Twin Beds (SO Playful) | Free minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (SO Playful)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Free minibar items
Smart TV
Pillow menu
Separate bathtub and shower
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite) | Free minibar, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 473 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Reception
The Grand by SkyCity
Pool
Spa
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (1007)
The price is $134
$155 total
includes taxes & fees
May 12 - May 13
The Grand by SkyCity

About the neighborhood

Auckland

SO/ Auckland is located in Auckland Central Business District, a neighborhood in Auckland, and is near a train station. Queen Street Shopping District and Princes Wharf are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Rainbow's End. Traveling with kids? Make time for Auckland Zoo, or check out an event or a game at Spark Arena.
Visit our Auckland travel guideOpens in a new window

What's nearby

  • Auckland Ferry Terminal - 5 min walk
  • Princes Wharf - 7 min walk
  • Spark Arena - 11 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 12 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Halsey Street Tram Stop - 15 min walk
  • Auckland Intl. Airport (AKL) - 28 min drive

Restaurants

  • Burgerfuel - 2 min walk
  • Miaan Britomart - 2 min walk
  • Kingi - 1 min walk
  • The Store - 2 min walk
  • King Made Noodles 金味德牛肉拉面 - 2 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services, and 2 bars. Indulge in a hot stone massage at SO/ SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business center and a sauna. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and 5 meeting rooms
  • Free newspapers, a front-desk safe, and multilingual staff
Room features
All 130 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Highchairs, baby baths, and childcare services
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and separate tubs/showers
  • 49-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Highchair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 49-inch Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of Apr 29, 2024, prices found for a 1-night stay for 2 adults at SO/ Auckland on May 22, 2024 start from $149.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 55 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal, and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Halsey Street Tram Stop is 15 minutes.

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 120 out of 187 reviews" "
Rating 8 - Good. 33 out of 187 reviews" "
Rating 6 - Okay. 22 out of 187 reviews" "
Rating 4 - Poor. 5 out of 187 reviews" "
Rating 2 - Terrible. 7 out of 187 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whole experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024

2/10 Terrible

Kerry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After booking months ago to go here for our 21st wedding anniversary which we were looking forward to as we have always wanted to stay here , we ended up extremely disappointed . Before arrival we checked our booking and realised that had we booked on the day it would have cost $1000 less which to us seemed extremely unfair, we voiced our opinion on check in and the manager basically blamed Expedia and told us to suck it up, not sure who to be more disappointed in but we will most definitely never stay here again and feel like we have been scammed by Expedia
Stayed 3 nights in Feb 2024

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Georgia

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Stayed 4 nights in Dec 2023

10/10 Excellent

Geneva

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a lovely hotel, right in the heart of the business district so it's super convenient if you've got business down there like we did. The rooms are comfortable and the staff is friendly. It's not super family friendly, we were there with our baby and so we weren't welcome in certain locations like the rooftop bar (despite the fact that they serve food there so babies are supposed to be allowed. We wanted to have a celebratory drink and enjoy the view) or the pool. I think they're shooting for young singles instead of families so just keep that in mind. Otherwise, it's a lovely hotel.

8/10 Good

Urs

Stayed 6 nights in Dec 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.
Stayed 1 night in Nov 2023