Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing

Posted Oct 21, 2014
The Hotel looks great from out side but the rooms are very small and a bit run down. Not what you expect from a resort hotel. Between the loud drunks at night and the tour groops leaving in the morning we got no sleep at all, the door was like a curtain, you can hear everything in the hallway clearly. For the price you would expect more, I will not stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel for romantic weekend

Posted Oct 21, 2014
Nice hot pool as part of the services but they should have some kind or surveillance to avoid younger couples bringing alcoholic beverages to the area even when this is prohibited. The rest of the services are excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Oct 20, 2014
Used the free busing system, walking distance to downtown Hot pool relaxing after hiking and walking all day. Many resturaunt options in the area
5 out of 5
Recommended
for Everyone
by A verified traveler from red deer

Fall getaway!

Posted Oct 20, 2014
We enjoy this hotel due to the proximity to downtown. It has underground parking. It also has The Keg attached! We have stayed here before and look forward to a return visit.
3 out of 5
by A verified traveler

Nice hotel but beds didn't have fresh sheets.

Posted Oct 19, 2014
Hotel and rooms were smokey smelling. Maybe needs a fresh coat of paint>
4 out of 5
Recommended
for Everyone
by A verified traveler

great overnight in Banff

Posted Oct 19, 2014
Cons: Parkade great but spaces small and tight. Took some jockeying to get out.
Needed a base for a lovely autumn weekend at Banff. This hotel fit the affordable bill and was a great place to stay - surprisingly luxurious for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ON

National Parks Trip

Posted Oct 17, 2014
We enjoyed our stay very much - the staff was informative and the room was comfortable. We will return. The Lodge is very well located in the town of Banff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Mcmurray, Alberta

Nice hotel

Posted Oct 14, 2014
My girlfriend and I had an amazing time at the Caribou Lodge &Spa. The services we received from check in till check out was remarkable. However, the room we stayed in was very dusty and has no AC. The room could use new carpet as well as blanket for the bed.
3 out of 5
Recommended
for Everyone
by A verified traveler from RD

Reasonable Value for the Money

Posted Oct 14, 2014
The hotel is only a 10 minute walk to downtown - could have waited for the bus (which, according to the staff, was arriving in 40 minutes). Our room was warm, but the hallway outside our door was cold - perhaps the heating in the hall has not been turned on for winter yet. Everything was just ok - no breakfast provided, which is something you would expect from a place this far from the center of town. Probably look for somewhere else next time we are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from SK

Perfect Couples Retreat

Posted Oct 14, 2014
Pros: We enjoyed everything about our stay at this hotel. Definitely would stay here again and recommend others to stay as well.
Cons: The only change and this is being picky, would be to change the placement of the tv in relation to the bed. This minor thing is barely worth mention.
Location: The hotel is within walking distance of downtown where there are numerous stores. Definitely go have a meal at the Old Spagetti Factory. Best pasta.
Friendly, helpful staff invite you as you arrive. Perfect location with the Keg Restaurant and the Red Earth Spa combined with clean comfortable rooms. The hot pool is the perfect place to relax.