Ratings based on 1,327 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best value for the price

Posted Feb 26, 2015
One of the best hotels with good room facilities. And abundant parking space available all the time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kindersley

Nice hotel a nice walk to downtown area.

Posted Feb 24, 2015
Just went for a little R@R and got that.didn't have a chance to use spa need to book early. Quite hot tube no pool which was nice for what we were looking for.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Good Hotel

Posted Feb 23, 2015
Pros: Quiet and clean
Location: A little further from downtown than many others but it's a short walk. It also has a great restaurant.
Enjoyed the free upgrade. Underground parking was extremely convenient, especially for the winter months.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom York, UK

Ski and chill

Posted Feb 22, 2015
Pros: Comfortable beds, proximity to the town centre, and bus stops. General ambiance. But we particularly single out the front desk staff for praise.
Cons: Provision of a relaxing lounge area. Not being addressed as 'buddy', by people who aren't my buddy.
Location: Skiing, skiing and skiing. Afternoon tea at the Banff Springs Hotel. Gondola, shopping. Best breakfast in town is at Tooloulou's.
Ideally located for the buses to Lake Louise and Sunshine Village - it's one of the first stops so you never get left behind because the bus is full. Ski storage is adequate and secure. Front of house staff are, almost all, unfailingly polite and appropriate - a joy to deal with. Rooms are comfortable, if somewhat hot. Shower powerful, plentiful hot water. Food's very good, although we thought the steaks in the Keg were a little over-priced for what they were. Wonderful welcoming open fire in the foyer. Only a few downsides, and they're small relative to all the upsides: no lounge area suitable for games, hot tub was congested on the day we went. But, as I say, these are carping rather than a serious criticism. We'd definitely go back here next time we go to Banff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2015
Pros: close to downtown keg restaurant fireplace
Cons: avaiable towels in hot tub area beds
Location: close to downtown
great place to stay close to downtown friendly helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2015
Pros: Decor. Bus passes were a great plus. Staff.
Cons: Temperature on room thermostat needs to be able to go below 18.5 degrees. Much too hot for sleeping.
Great experience. Booked with expedia and as a plus member received several extras.
5 out of 5
Recommended
for Everyone
by A verified traveler

this hotel is +vip access, their service is nice.

Posted Feb 18, 2015
clean, quite, room service is quick and nice. when I check in this hotel, they give me $15 food credit each day and free room upgrades because I stay at this +VIP Access hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom atlanta, ga

Amazing and affordable!

Posted Feb 16, 2015
We found this hotel because everything else was so high priced, but this place actually ended up being AMAZING! Wonderful location, 5 minute walk to "downtown" and wonderful customer service. Would absolutely recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to CBS

Posted Feb 16, 2015
Great service clean room Good location Great spa Walking distance to CBD
4 out of 5
Recommended
for Everyone
by A verified traveler

Only there's or one night but it was cozy

Posted Feb 13, 2015
The staff was really nice but some of the other guest were quiet rude.