Ratings based on 1,021 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Lots of amenities

Posted Jul 16, 2014
2nd stay here. In process of doing some renovations and we benefited with a great room. Restaurant food for breakfast and dinner is excellent. We were made to feel very welcome.
3 out of 5
by A verified traveler

Not What I Expected

Posted Jul 16, 2014
Cons: Customer Service
Location: Lots of great restaurants and shopping. Banff gondola and views and exceptional. Lake Louise is incredible.
First, I booked the room in January for a multi-day stay in July. Was given a small, cramped room for 3 adults next to the elevator and stairs to the lobby. Room appeared to be about 2/3 as wide as a standard hotel room. No AC, one very small fan. Can open screened window but area outside was noisy at night with trains, auto traffic, late night (loud) pedestrians and bus parking. On the plus side, downtown is walking distance and has lost of fantastic restaurants and shopping. On second day, returned to room to find the bathroom linen all hung and neatly folded on the racks. Then noted stains and dirt on towels. Then noted towels were all wet. Housekeeping had apparently removed the previous night's towels from the floor and hung them up again for use. Requested new towels from desk, waited 45 minutes, none arrived. Went down to front desk who seemed surprised it was still an issue. Finally attendant came to room with just 2 bath towels. I told him we had 3 adults in the room and needed/requested 3 full sets. He seemed surprised as though no one had told him what he was supposed to be providing. When he returned, he did not apologize or express regret for the poor service, neither did the front desk.
3 out of 5
Recommended
for Couples
by A verified traveler

Does unpublished rate mean worst room in the house

Posted Jul 15, 2014
Lovely hotel but the room we were given was off an inner courtyard on the 3rd floor with other rooms looking directly at us. I had requested one bed, but was told that those rooms were allocated to the tour groups first and as they were sold out, one would not be available to us. I was expecting to get a deal with the unpublished rate, but was not expecting to be treated differently than other guests? Pretty hard to get a room in Banff without a view of mountains, but we did it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2014
Great location. Friendly staff. Great downtown area.
2 out of 5
by A verified traveler

Extremely disappointed!

Posted Jul 12, 2014
Room was clean, that was the only good thing about this $300 accommodation . Won't be back
4 out of 5
Recommended
for Everyone
by A verified traveler from brownsville, tx

Great except they don't have Air Conditioning.

Posted Jul 11, 2014
Although you normally don't need AC, the night we stayed it was hot hot hot in the room. The room has a small portable fan but it was uncomfortable. Other than than, it was a lovely room with a small fridge. About 10 min walk to down town.
3 out of 5
by A verified traveler from calgary

Nice hotel, no air conditioning, way over priced

Posted Jul 11, 2014
Arrived in banff from calgary on a plus 30 degree day.. Had shipped around all day and was very excited to get back to our air conditioned room... Well the room in the $260/night hotel had no air conditioning! Room was stifling hot and all the provided was a tiny desk top fan. Seemed a bit ridiculous. We had a room on the main floor and the window lock didn't work, this also seemed a bit concerning. Also, the tv and "free wifi" kept losing signal. Sometimes for half an hour at a time. Called to complain and she suggested I unplug the tv and plug it back in. Didn't work. You'd think for almost $300/night id have an excellent sleep. Instead I was boiling hot and too nervous to keep the window open. Pool and spa are very beautiful though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Nice hotel close to downtown only problem no air conditioning. Nice restaurant attached to hotel hot tub really nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
We enjoyed the stay. The only problem was no air conditioning otherwise it was a nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to downtown Banff

Posted Jul 6, 2014
Excellent spa. Wonderful restaurant, pool, facilities!