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The resort is clean, friendly and seeks to care for all guest's needs. We were in a premium room which was large and beautiful and they even arranged to have the most fantastic view one could ever hope to see. They furnish bus passes to get you to town and a shuttle for other areas. It is expensive but excellent.
We had a great stay and a beautiful view from our room.. amazing ! Only complaint would be how noisy the air conditioner was. Other than that it was great.
This is our first stay at the Rimrock. Beautiful place. Service was beyond the best we have ever had. From having a meal at Larkspur to going to the Keg for dinner and getting a personal ride to the front door and back. We loved our stay all around. Thank you
As soon as I got out of my vehicle I was greeted by a nice gentleman who asked if I needed help with my luggage. Then at check in I was greeted by a very friendly lady. My interactions with all staff were very good, from the reception to the waitresses and bartenders. The view from my room was amazing. I used the bus service to go into town. Check out was smooth. I will definitely go back in the future.
Shane
Stayed 2 nights in Mar 2024
10/10 Excellent
Peter
Apr 15, 2024
Liked: Cleanliness, staff & service
Peter
Stayed 2 nights in Apr 2024
Response from The Rimrock Resort Hotel on Apr 17, 2024
Thank you very much for taking the time to leave a rating. We truly appreciate your five stars.
I always wanted to stay at The Rimrock Hotel, and finally managed to stay for two nights. Efficient and Friendly right from the start. She’s an elegant old hotel that ticks all the boxes.
The view from our balcony was majestic! The concierge, Eric was able to get us into Eden last minute where the food and experience was phenomenal. They provide a shuttle into town, just call the front desk. 10/10 recommended!
Natalie
Stayed 4 nights in Apr 2024
Response from The Rimrock Resort Hotel on Apr 17, 2024
Thank you very much for the great review. We are thrilled to hear that you had a great stay at our resort! Thank you for recognizing Eric! It certainly was a pleasure to share your compliments with his leader so that we can recognize him for his outstanding service. We can not wait to welcome you back!
Excellent location and well taken care of.
Expedia took an hour and a half of my time, to remove one day from our original booking, poor interaction with your hotel.
Greg
Stayed 3 nights in Mar 2024
8/10 Good
Matt, Calgary
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
Looking forward to visiting again after renovations
Matt
Stayed 3 nights in Apr 2024
Response from The Rimrock Resort Hotel on Apr 11, 2024
i wish the customer service at front desks are more knowledgeable when it comes to amenities hours, key returns etc. instead of redirecting me to go to the spa level and ask the question as well as telling me to just read the instructions on the parking exit on how to return the room key.
Jennifer
Stayed 5 nights in Mar 2024
Response from The Rimrock Resort Hotel on Apr 18, 2024
We are so sorry to hear that you did not receive the level of engagement that you expected from our front desk team. Please note that we will take this as a learning opportunity and we truly appreciate you taking your time to share this feedback.
Had an absolutely wonderful honey moon. The staff was the best part they were amazing
Micheal
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 28, 2024
Thank you very much for choosing our resort to celebrate your honeymoon! We are thrilled to hear that you enjoyed your stay and appreciate your compliments on our service. We hope that we will have the pleasure of creating more memories with you in the future.
Staff were great and very helpful. The views are incredible. Eden is a must do if you are a foodie. The property needs some investment and renovation
Amirali
Stayed 4 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 25, 2024
Thank you for leaving us such a positive review. We are delighted to hear you enjoyed Eden and our views. We can't wait to welcome you back in the near future!
Celebrated our 30th anniversary and couldn't have been happier. The staff were amazing. We ate at the Primrose and it was the perfect experience. We are now considering making this our annual get-a-way.
Merrill
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 25, 2024
Thank you very much for the great review and recommendations. We are truly honored that you chose our resort to celebrate your 30th Anniversary and are delighted to hear that you enjoyed your stay. We appreciate your compliments to our staff as well as the Primrose dining room. We hope that we will have the pleasure of welcoming you back for a future stay.
You don't need to leave the hotel for the day and can still have a good day. Amenities are great.
The underground parking garage needs to either get expanded or there needs to be a gate or blockade to indicate when it is full.
Peter
Stayed 4 nights in Jan 2024
Response from The Rimrock Resort Hotel on Mar 22, 2024
Thank you so much for taking your time to share this. We appreciate your compliments to our facilities and amenities and thank you for your feedback about our parkade. We hope to welcome you again in the future!
Rimrock is at a location which is worth opting for your trip. It was close to few hotspots and at a good elevation. Room was a little smaller but still worth it for 3 people. Service was impeccable! We didn't get a No for our requests. There are facilities for all ages. Highly recommend it. It had the feeling of luxury, great view from the room and dining hall, quiet, kid-friendly and certainly Great value for our money.
Prashanth
Stayed 3 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 22, 2024
Thank you so much for taking your time to share this. We will make sure to pass on your compliments to our team. We hope to welcome you again in the future!
Response from The Rimrock Resort Hotel on Mar 19, 2024
Thank you! We appreciate it.
6/10 Okay
Donovan
Mar 18, 2024
Liked: Cleanliness, staff & service
Donovan
Stayed 1 night in Mar 2024
Response from The Rimrock Resort Hotel on Mar 19, 2024
Thank you for taking the time to rate your experience. We noticed that your rating is below our standards and we would like to look into what did not live up to your standards. Please reach out to us directly if you would like to discuss your experience further.
Highly recommend this resort. We upgraded our room and the panoramic view was incredible. All the staff were extremely helpful and friendly, going above and beyond. We had dinner at the Eden and the entire evening was perfect. We did a lot that weekend and the hotel was perfectly situated halfway between all of our activities (lake Louise and Canmore).
Christina
Stayed 2 nights in Mar 2024
Response from The Rimrock Resort Hotel on Mar 18, 2024
Thank you very much for the great review. We are glad that you enjoyed your experience at our resort and hope to welcome you back soon.
Response from The Rimrock Resort Hotel on Mar 1, 2024
We are so happy to heart it! We hope to welcome you back soon!
10/10 Excellent
Melissa
Traveled with partner
Feb 27, 2024
Beautiful hotel! Staff were friendly and accommodating. It was very quiet to sleep and was not interrupted once. Area is very close to the hot springs and the gondola, which is convenient.
Would love to go back some day.
Melissa
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you so much for your compliments on our resort and team! We would love to welcome you back in the future as well!
Property was high class, clean, beautiful. Parkade is tight, especially on a busy weekend when there are not enough spots. Staff were very good, friendly and helpful. As with most hotels, drink prices in the lounge were excessive.
Keith
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you so much for taking your time to rate your experience. We are so happy to hear you enjoyed our service and found the property high class as well as beautiful. We are happy to see in your reservation that you did find a parking spot in our heated parkade. We look forward to welcoming you again in the future!
The property is very nice but much too expensive. The parking lot is tight and inconvenient for $25 per night. The gym/spa/pool area are adequate. Carpets are worn and bubbling up. Overall, clean and comfortable rooms.
Mike
Stayed 2 nights in Feb 2024
Response from The Rimrock Resort Hotel on Feb 29, 2024
Thank you for taking your time to leave us a review. We are thrilled to hear that you enjoyed our Spa, fitness and pool facilities, as well as cleanliness of the rooms. Your feedback is much appreciated and has been shared with our team. We are excited for you to see what the future renovations will bring and hope that we will have the pleasure of welcoming you back soon.