Free daily on-the-go breakfast
Check availability

Reviews of Howard Johnson by Wyndham Benton Harbor/St. Joseph

2 out of 5
Howard Johnson by Wyndham Benton Harbor/St. Joseph
798 Ferguson Dr, Benton Harbor, MI

Reviews

4.6
Rating 10 - Excellent. 52 out of 945 reviews" "
Rating 8 - Good. 117 out of 945 reviews" "
Rating 6 - Okay. 199 out of 945 reviews" "
Rating 4 - Poor. 202 out of 945 reviews" "
Rating 2 - Terrible. 375 out of 945 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

4.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

james

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their property was in bad condition the room looked as if it had not been cleaned it is completely out dated and the area it’s located seems to be run down and in poverty. I would not recommend staying there.
Stayed 2 nights in Mar 2024
Response from Manager on Duty on Apr 3, 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Ana Rodriguez

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Take in mind POOL & BREAKFAST isn’t available. Clean bed and rooms. Can’t complain for the price. Just disappointed about the pool. It looks like it used to be a beautiful hotel.
Stayed 1 night in Mar 2024
Response from Manager on Duty on Mar 26, 2024
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no Pool or Hot tub as you advertised. There was no Breakfast service I could not take a shower because rust came out Room wall hangings were laying on the floor. The windows were extremely dirty. They are trying to remodel this dump I checked out and cancelled my sceond night and moved to Country Inn As you will see in my resevation
Stayed 2 nights in Jan 2024
Response from Manager on Duty on Feb 22, 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Duty on Feb 22, 2024
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cheap and nice stay, but no pool, hot tub, or breakfast was provided at the time of my stay.
Stayed 3 nights in Dec 2023
Response from Manager on Duty on Dec 31, 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Simon

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Duty on Nov 4, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Amy

Pool and hot tub don’t work
Stayed 1 night in Oct 2023
Response from Manager on Duty on Oct 18, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

kristi

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Duty on Oct 15, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

MARTINA, Elmwood Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool close wasn't breakfast not friendly front desk
Stayed 1 night in Oct 2023
Response from Manager on Duty on Oct 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Fosiul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and dirty
Smelly, dirty, no customer service at the front desk.
Stayed 2 nights in Oct 2023
Response from Manager on Duty on Oct 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Edwin

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no pool no arcade no breakfast. The place should be condemned. There is a crack in the 4th floor foundation. No elevator inspection tags.
Stayed 2 nights in Sep 2023
Response from Manager on Duty on Oct 1, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brandon

Stayed 1 night in Sep 2023
Response from Manager on Duty on Oct 15, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Melvin

Stayed 1 night in Sep 2023
Response from Manager on Duty on Oct 12, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Nathan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever stay here.
I paid $50 extra to have a pool view room. There are no pool view rooms. The pool has been condemned by the city 3 years ago. However they’re still happy to take your money and charge you extra for the pool view. I was shown 3 different rooms. All were filthy. I was told they could not cancel my reservation and refund my money. The entire property is in disrepair. This is by far the worst hotel I’ve ever stayed in. I can’t believe the entire building isn’t condemned. The man at the desk actually tried to be helpful other than refusing to cancel the reservation or refunding the money for the non existent pool view. Even the balcony was filthy.
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 22, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Duty on Sep 22, 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can believe they are allowed to operate.
Looks like they just reopened a couple of weeks ago, after being abandoned for a couple of years. The floors were dirty and walls were dirty everywhere. The carpet was coming apart at the seems. One elevator was out of order and the other looked like it should be. There was mold around the patio door in the room and the linen was stained. Even though there was a no refund policy, we chose not to stay, and instead continued our 14 hour drive home. I can not stress enough how truly awful the place was. This website should be ashamed to have them listed. It is more of a flop house than a hotel.
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 22, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Disgust
Upon check-in, we were informed that the pool was closed and had been for a while now. The buffet breakfast that was offered was an intercontinental upon arrival. The overall cleanliness of the lobby and hallways was disgusting. The elevator’s floor tiles were broken and missing in spots. There was trash throughout the hallway to the room. The blanket was strung across the bed and it was not made and the sheets had very large noticeable stains on them. The floor hadn’t been vacuumed and the bathroom had bugs and trash all over the floor with stained towels. People are also living in the hotel with their children.
Stayed 2 nights in Sep 2023
Response from Manager on Duty on Sep 22, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Darrel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Duty on Sep 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Larry

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Duty on Sep 8, 2023
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Mary

Traveled with partner
Disliked: Amenities, property conditions & facilities
The pool, hot tub, and dining room were all closed. Free breakfast they offered was cereal of some kind and slices of bread. The room was for 2 guest but we only got 1 towel, no hairdryer. We were disappointed in false advertisements but if I had read the reviews I would have went elsewhere.
Stayed 3 nights in Sep 2023
Response from Manager on Duty on Sep 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 4, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly disappointed
Simply horrible! Would never recommend or return! Needs to be closed down!
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 4, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Miel

Disliked: Cleanliness, staff & service, property conditions & facilities
Please do not stay here, we checked in and out all within 30 mins. This is the dirtiest, smelliest, nastiest place I have ever seen. As soon as you walk in the front doors you are overcome by the smell. PLEASE DO NOT STAY HERE
Stayed 1 night in Sep 2023
Response from Manager on Duty on Sep 4, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Lois

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was terrible 😞 nothing like web site. Pool down, restaurant closed,hot tub closed ,dirty, very bad repair, boxes sitting around and old furniture, smelling ,, I left right away!! Very very bad shape inside and out !!!!!!
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 25, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Cristina

Traveled with partner
Disliked: Amenities
The hotel is being renovated when we were there, so hopefully the owners continue with this to bring it back to its former appeal. The beds were quite comfortable and the TV was excellent and huge, with Roku service.
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 21, 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ali Ibrahim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 21, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

angie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We got a room on the 4th floor but were not informed until check in that it was under renovation and elevator pool rests and bar were all closeddue to this. Never said anything on the qebsite about it. Very disappointing
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 21, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Daniel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It appears to be being remodeled? Clean but kind of disorderly. Beds new and comfy. Pool out of service.
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 21, 2023
I would like to thank you for your feedback. I would also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Garrett

Traveled with group, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, smelly, abandoned area. Pool out of order, over half the rooms unused. Feels like it’s on the verge of shutting down.
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 12, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a mess. The property might be under renovation, but it is absolutely not done. Pool was condemned. Check in was very slow and seemed like they couldn’t find a room even though there were only 8 cars in the parking lot. I would call it a $49 motel. Not $270.
Stayed 1 night in Aug 2023
Response from Manager on Duty on Aug 12, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE
Canceled as soon as I pulled into the parking lot. Pool and restaurant/ lounge have not been in operation in years. I felt unsafe just being in the parking lot. Hotels highly recommended the property. Not a single car there but I was conned into booking a room because Hotels said it was the last one left. I was assuming this meant the place was that busy! It needs to be torn down/ Hotels is VERY misleading calling this a 4.5 star place!
Stayed 2 nights in Aug 2023
Response from Manager on Duty on Aug 12, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't even stay here. This place shouldn't even be an option. I'd sleep in my car first.
Stayed 2 nights in Jul 2023
Response from Manager on Duty on Jul 24, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Zoljargal

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Duty on Jul 16, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

June

Stayed 1 night in Jul 2023
Response from Manager on Duty on Jul 13, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

jean

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The entire building was in disrepair including the room it was seriously gross
Stayed 1 night in Jul 2023
Response from Manager on Duty on Jul 7, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay at the property. When my husband went to check in the ceiling in the foyer was water damaged, falling down, and appeared to be moldy. My husband brought this up to the clerk who assured him that the rooms were remodeled. My husband asked to see. The clerk took him to a room that was remodeled and looked nice, but the hallway to the room was literally a construction zone.Multiple wires hang from the ceiling, no carpet on the floor, construction material strewn about the hall, exit signs hanging loose with no lights or lenses. Completely unsafe for children (or adults!) My children were looking forwrd to the indoor pool, but is was closed. Worst hotel experience that we have ever encountered. The outside was not well-maintained either. The parking lot was grassy The awning had no fabric left on it. It looked ike a dump from the outside.
Stayed 2 nights in Jul 2023
Response from Manager on Duty on Jul 7, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

souad

Disliked: Cleanliness, staff & service, property conditions & facilities
The place looked so bad, under construction, the rooms are not ready to have anybody stay in them, no shower curtain no soap no trash can the pool was not open. My kids and I felt very unsafe and the front desk couldn't even speak English kept telling me not much we can do you booked and paid already. The worst experience for me.
Response from Manager on Duty on Jul 4, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Whitney

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a dump and looks very unsafe. There was broken equipment outside of the hotel. People were loitering in the parking lot and outside the doors. The pool is closed until further notice. They do not have the continental breakfast they advertise. They will make you sign an agreement that if you do not notify them within 10 minutes of check in that there is an issue, you forfeit your right to a refund or change. Do not stay here. There are plenty of other hotels nearby and in a safer neighborhood. Thankfully, Expedia allowed us to transfer our money to one of the other hotels.
Stayed 4 nights in Jun 2023
Response from Manager on Duty on Jun 7, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Dawn

Stayed 1 night in May 2023
Response from Manager on Duty on May 31, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kimberly

Stayed 2 nights in Apr 2023
Response from Manager on Duty on May 19, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

JC

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like no towels in room just dirty
Stayed 2 nights in Mar 2023
Response from Manager on Duty on Apr 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Sean, Clare

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property was advertised as having a pool and a breakfast. Not only did I have to break it to my 9-yr-old that he wouldn't be able to swim, but then there was nothing to eat in the morning. There were other hotels offering those amenities for similar costs in the area, and it blows my mind that both of those would not be available. I wish I'd stayed elsewhere.
Stayed 1 night in Feb 2023
Response from Manager on Duty on Feb 20, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated looks abandoned pot holes in driveway,TV was blurry no cable
Stayed 1 night in Jan 2023
Response from Manager on Duty on Jan 15, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was there very worst hotel I have ever rented. The money I paid for the night here We could've went to a drug and cockroach hotel and had a way cleaner room The pool and hot tub were not working and filled in with storage stuff. They are both indoors. This was the only reason I booked this room. No free breakfast like the add stated. The furniture had rips the room never heated up even with the thermostat set at 86. Froze all night the elevator did not seem safe we didn't feel safe enough and uncomfortable that we left at 3am in the morning. Didn't arrive untill 5:30. When we arrived I was thinking the hotel was closed down. Furniture and mattresses were all out front. I will never stay here again. You couldn't pay me enough to stay here. They wouldn't refund any of my money so I was stuck.
Stayed 1 night in Jan 2023
Response from Manager on Duty on Nov 8, 2023
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Darnell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on Duty on Dec 11, 2022
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

arcadio

Stayed 1 night in Oct 2022

2/10 Terrible

EDIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soooo baddddd
What to say We have nothing good to say about hotel. Everything is so old and dirty we never see something like this in our lives.
Stayed 1 night in Oct 2022
Response from Manager on Duty on Nov 3, 2022
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Elde

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
even though I thought car safety was a problem it was not
Stayed 7 nights in Sep 2022
Response from Manager on Duty on Nov 3, 2022
We would like to thank you for your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

MARVIN, CROWN POINT

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we were about to check in but check the pool for the kids and surprisingly the pool is dry,no water. Don't be.dissuade with the faulty advertising on the website! We want to cancel on the spot but .Front desk won't cancel our booking. We left the hotel with my son crying.And we could not cancel our stay with the front personnel either. They could do better by being honest and dont have to dissuade the public.
Stayed 1 night in Sep 2022
Response from Manager on Duty on Nov 3, 2022
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

alvaro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing staff was rude, place was dirty. Terrible experience. we booked three rooms and got just one, blamed on expedia and nothing got resolved.
Stayed 1 night in Sep 2022
Response from Manager on Duty on Nov 3, 2022
I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.