Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Richard from Ashford UK

Apartment in Boston MA (USA)

Posted Apr 16, 2014
Pros: The apartment itself was clean and the bed comfortable. Good location for touring Boston.
Cons: Rectifying all of the points made in the 'Experience' section above...
Location: Friendly neighbourhood with good walking routes into the city and plenty of shops, restaurants nearby.
Firstly...Boston is a great place and overall, the trip with my daughter was fantastic... However, when we arrived and checked-in we were informed that we then had to walk to a different street and apartment block, this was not made clear at any time before our journey to the USA. The cost was fairly expensive so imagine my disappointment when entering what was almost a building site, including dust on every surface, and dirt on the stair carpets leading to our apartments. The apartment itself was clean and contained what I needed but I found the following points very disappointing for the money I paid: - A pile of building rubbish directly outside the rear sliding doors, which was added to daily, therefore I didn't even bother to open them for fresh air. - The blinds at the sliding doors would not close and there were a few blinds missing so my privacy was compromised meaning that I had to have minimal lighting on so that people couldn't see in! - The walls were very thin, I could hear all conversations, toilet flushing, showers etc. from the apartment next to me. This was particularly annoying when the people came in late at night and when they were up again very early in the morning. - The noise from the water system was incredibly loud and woke me several times each night. - Finally, my toilet blocked so I had to use my daughters apartment, not impressed...
2 out of 5
by Rachel from England


Posted Apr 16, 2014
Pros: Room was fine for the short stay and in the perfect location/ neighborhood
Cons: COMMUNICATION goes a long way!!
Location: Location was fab, huge shopping center at the end of the street with plenty of restaurants
check in was sloppy at Copley House, we were charged more than what was provisionally booked and when we asked the receptionist if this was due to tax we didn't really get an answer, after completing check-in we proceeded up the stairs to find our "apartments" only to be told we wasn't staying in that building and in fact were at an apartment building another street away! this was not made clear on the website for Copley House!! A little walk after we arrived at the apartment building to walk in and find out it was undergoing renovation! something which the receptionist failed to mention! we were greeted by a huge hole in the roof of the upper level! when we found our "apartments" on the lower level one of the room doors was wide open and clearly being used by one of the builders! dust absolutely everywhere! the back yard to our rooms was being used as a dumping ground by the builders for tools and rubbish! my windows in the room were not lockable, my fathers room had patio doors that everyone could see through as the blinds were broken and some were missing! the doors to the rooms didn't feel secure, we struggled to lock them! the rooms were fine for our short stay however a touch up of paint wouldn't go a miss! and maybe a check over locks on doors and windows
4 out of 5
for Everyone
by Anne from Melbourne, Australia

Close to everything

Posted Apr 12, 2014
In a great position for sightseeing tours, shopping & the centre of Boston. We walked to Boston Common, along the Freedom Trail & back. Very clean & great to have a kitchen. They were renovating so it was a bit dusty & workmen in & out with a master key because they opened our room for us!! That was a bit disconcerting while we were away all day!! But we loved it there, felt safe and would stay there again if we ever return to Boston.
4 out of 5
for Everyone
by A verified traveler

Good stay. Great location.

Posted Mar 25, 2014
Location was great. Room was cute. Only thing about the room was ridiculously hot. At least 84 degrees. I would go again though. They messed up our reservations too. But the location was so worth it.
5 out of 5
for Everyone
by Matt from New York, NY

Cozy, quaint, and lovely

Posted Mar 24, 2014
The room/apartment was absolutely darling, so cozy and homey. The location is perfect, less than ten minutes to the Hynes Convention Center and Prudential Center, with food centers very nearby. The staff were very nice and welcoming, and I would recommend it to a friend. I'm definitely staying there again.
4 out of 5
for Families
by Jay from New York

Conveniently located near subway and Copley mall

Posted Jan 27, 2014
Pros: clean and spacious rooms, and well equipped kitchen
Location: Copley Mall, Boylston and Newbury Streets for shopping
Had a pleasant stay and staff were friendly and helpful
5 out of 5
for Everyone
by Gaby

Very nice room to come back to

Posted Dec 20, 2013
Pros: Staff was helpful in regard to early check in and holding my bags after checkout until I had to go to the train station.
Location: Location was great especially in regard to prudential plaza and Copley station. The train and bus service allowed for easy access to the other areas,
Having slipped on ice along with a variety of other slight injuries it was great to come back to a comfy and clean room. The mini fridge was helpful so as to not need to eat out every meal. The room was at a different location though I was prepared for that due to reading previous reviews. I had a great stay.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2013
3 out of 5
for Business Travelers
by Raj from Memphis

Posted Dec 9, 2013
Location: Good location in center of city
2 out of 5
by A verified traveler


Posted Nov 27, 2013
Cleaning service only made up the bed. Tub was never cleaned, and coffee pot never cleaned.