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Reviews of Best Western Plus Airdrie Gateway

2.5 out of 5
Best Western Plus Airdrie Gateway
513 Gateway Road Ne, Airdrie, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than most places.
Stayed 1 night in May 2024

10/10 Excellent

RONALD

Traveled with family
Selection was great
Stayed 2 nights in May 2024

10/10 Excellent

Rabindra, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Hd
Stayed 1 night in May 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, room was spacious and clean. Property well kept.
Stayed 1 night in May 2024

10/10 Excellent

Peggy

Traveled with partner
Liked: Amenities
Overall it was an excellent experience
Stayed 1 night in May 2024

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Edrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property friendly staff and good location right off the highway
Stayed 1 night in May 2024
Response from Mya on May 12, 2024
Hello Edrian, we're happy to hear you enjoyed your stay and hope to see you again! :)

8/10 Good

Soorej

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel and clean rooms for sure . But the bad bite is staff especially the food staff ( breakfast attendant) should be atleast friendly and courteous rather than showing a rude face as if we are staying for free. That disappointed.
Stayed 1 night in May 2024

8/10 Good

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed.
Stayed 1 night in May 2024
Response from Mya on May 12, 2024
Hello Connie, We're happy to hear you enjoyed your stay and hope that you will stay with us again!

10/10 Excellent

MARC, Bonnyville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean property
Stayed 2 nights in May 2024
Response from Mya on May 12, 2024
Glad to hear you enjoyed your stay, Marc! We hope to see you again!

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dixie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in after easy parking. Clean and safe. Rooms were pretty quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy lobby. Friendly staff. Bright lighting in the hallways.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t care for breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 2 nights in Apr 2024
Response from Mya on May 12, 2024
We're very happy to hear that, Trina! We look forward to seeing you again!

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mya on May 12, 2024
We're happy to hear you enjoyed your stay, Brenden! Thank you for staying with us and we hope to see you again!

10/10 Excellent

Faustino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.

8/10 Good

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was just perfect and the bed was comfortable. What I did not like was the fact that upon check in there was a notice saying there would be no Hot water starting at 8am this morning. apparently the hotel staff new a few days ago that this was scheduled to happen. I think I should of been notified prior to my visit. It was quite a huge inconvenience.
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tamara, Grimshaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was soooo comfy
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable place to stay.
Stayed 2 nights in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Greg, Salmo

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Ramiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing kept me up all night.
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast bar could be fresher, hash browns were hard as a rock as were the bag n a box eggs.
Stayed 2 nights in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Wade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all great stay, good quality reasonably priced
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cecile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient off of the QE2. Clean and friendly staff!!
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ann-Marie

Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our needs.
Stayed 2 nights in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elvir

Stayed 1 night in Apr 2024

10/10 Excellent

Bev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy location
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Myrna, Brandon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Traveling with a pet. Room was convenient to outside access. Lovely decor. Good breakfast!
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor, quality furnishing and z decent free breakfast. The whole place punches higher than its price point.
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mya on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times Love it. Rooms are great for the price Easy all around
Stayed 1 night in Mar 2024
Response from Rdochuk on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is important to us and we value your feedback. By telling us what you liked about your stay and you are helping us deliver a superior experience for you and our other guests in the future. We hope you will come back and see us again soon.SincerelyRhonda Dochuk General Manager Best Western Plus Airdrie Gateway

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rdochuk on Apr 4, 2024
Thank you for completing the survey regarding your recent stay.Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.SincerelyRhonda DochukGeneral ManagerBest Western Plus Airdrie Gateway

10/10 Excellent

Timothy

Stayed 2 nights in Mar 2024

8/10 Good

Sumandeep

Stayed 1 night in Mar 2024

4/10 Poor

Irma Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
Beddings and pillows has lot of hair. We transferred to another room and beddings and pillows still has stains. I recommend not use beddings and pillows that has stains as it will be uncomfortable to customers whether it is clean or not. Also, double check hairs. Both rooms bed and pillow has foul smell. The bathtub drainage is clog and very slow to drained. Please sanitize and always check the condition of the rooms. Thank you.
Stayed 1 night in Mar 2024
Response from Rdochuck on Apr 4, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using your feedback to implements improvements to ensure customer satisfaction.

10/10 Excellent

Aileen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable, super friendky staff.
Stayed 1 night in Mar 2024
Response from Aileen on Apr 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.SincerelyRhonda DochukGeneral ManagerBest Western Plus Airdrie

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean. Staff at front desk very helpful and quick service. I’d stay again for sure.
Stayed 1 night in Mar 2024
Response from Summer - Front Desk Agent on Mar 27, 2024
Thank you for the feedback! Hope to see you again soon!

8/10 Good

Noreen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
clean noce soze room
Stayed 1 night in Mar 2024
Response from Summer - Front Desk Agent on Mar 27, 2024
Thank you for the feedback! Hope to see you again!

10/10 Excellent

Melissa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front end lady was extremely nice! We had a great stay!
Stayed 1 night in Mar 2024
Response from Best Western Plus Airdrie on Mar 26, 2024
Thank you for the feedback! Hope to see you again!

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bed and pillows were comfortable. Large room
Stayed 1 night in Mar 2024
Response from Best Western Plus Airdrie on Mar 26, 2024
Thank you for the feedback! Hope to see you again!

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Airdrie on Mar 26, 2024
Thank you for the feedback! Hope to see you again!

8/10 Good

Ron

Stayed 2 nights in Mar 2024
Response from Best Western Plus Airdrie on Mar 26, 2024
Thank you for the feedback! Hope to see you again!