Business Suite, 1 King Bed with Sofa bed, Jetted Tub | Jetted tub

Reviews of Deerfoot Inn & Casino

4 out of 5
Deerfoot Inn & Casino
1000, 11500 - 35 Street SE, Calgary, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 813 out of 1366 reviews" "
Rating 8 - Good. 369 out of 1366 reviews" "
Rating 6 - Okay. 102 out of 1366 reviews" "
Rating 4 - Poor. 48 out of 1366 reviews" "
Rating 2 - Terrible. 34 out of 1366 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is some fantastic artwork displayed in the public areas of the hotel as well as in the rooms. I liked the Tim Hortons coffee in the room as well as the cream for it in the fridge. My complaints about this hotel: 1) The bed was uncomfortably hard; 2) Service in the restaurant was terrible for dinner but was better at breakfast time; 3) Plug-ins were scarce in the room.
Stayed 1 night in May 2024
Response from Cheryl - Front Desk Manager on May 9, 2024
Dear Janice,Thank you for sharing detailed feedback of your stay with us. We're glad you loved the ambiance of our establishment. However, we're sorry for the inconvenience you experienced. We will share your feedback with the concerned team to have them look into it. Thanks again for choosing us. We hope to serve you again so that we can make it up to you.

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Sraff was helpful, courteous.Rooms were quiet and clean. I didnt like the loose sgeet on the mattress instead of fitted, but not an inconvenience. Would stay again. Will atay again.
Stayed 2 nights in May 2024
Response from Cheryl - Front Desk Manager on May 9, 2024
Dear Lyndsey,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front staff. Clean. Comfy bed
Stayed 1 night in May 2024

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility was conveniently located to the places we planned to visit during our stay. The check-in process was frustrating but overall was a good stay
Stayed 2 nights in May 2024
Response from Cheryl - Front Desk Manager on May 5, 2024
Dear Kirsten,Thank you for sharing your feedback with us. We're glad our location was convenient for you. However, we're sorry for the inconvenience you experienced at check-in. Thanks again for choosing us. We hope to serve you better on your next visit with us.

10/10 Excellent

Madelaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Our family loved playing in the pool area.
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on May 4, 2024
Dear Madelaine,Thank you for sharing your feedback with us. We're thrilled to see that we met also your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

8/10 Good

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on May 4, 2024
Dear Cam,Thank you for sharing your feedback with us. We're thrilled to see that we met also your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was good clean. We did not have the room cleaned . During our stay. The hotel staff were fantastic with anything we needed. They would bring it to our room right away. They did run out of pillows for the pull out bed. The only thing we did not like were the amount of children what were up at late hours making a mess of the lobby and gathering around. I guess that could be blamed on their parents.
Stayed 3 nights in Apr 2024
Response from Cheryl - Front Desk Manager on May 3, 2024
Dear Albert,We appreciate your detailed feedback of your stay with us. Thank you for sharing your praises regarding our service and facilities. That being said, we're sorry for the inconvenience you experienced. Once again, thank you for choosing us, and we hope to serve you again soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on May 3, 2024
Dear Kenneth,Thank you for reviewing us! We're thrilled to see that we were able to meet all your expectations. Thanks again for choosing to stay with us. We look forward to serving you again soon.

6/10 Okay

Shelayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on May 3, 2024
Dear Shelayne,Thank you for sharing your feedback with us. We're sorry as we did not meet all your expectations. We hope you will give us another chance so that we can make it up to you.

10/10 Excellent

lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 28, 2024
Dear Lynn,Thank you for reviewing us. We're glad to see that you loved our facility, especially the cleanliness. We will certainly pass on your praises to our Housekeeping team. Thanks again for choosing us. We look forward to seeing you again soon.

10/10 Excellent

Destiny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized nice rooms
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 24, 2024
Dear Destiny,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

8/10 Good

Jody

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 24, 2024
Dear Jody, Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool for our 10 month old and 3 year old. Rooms were clean and staff very helpful. We were supplied a microwave and extra coffee when asked. Flavoured water in lobby was delicious and refreshing. The complementary water and chocolates in room were a nice touch.
Stayed 3 nights in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 24, 2024
Dear Catherine,Thank you for reviewing us. We're thrilled to know that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back soon.

10/10 Excellent

Jordan, Lethbridge

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on May 10, 2024
Dear Jordan,We appreciate you sharing your feedback with us. Thank you for the perfect score! It was our pleasure serving you, and we look forward to seeing you again soon.

10/10 Excellent

Vikash, Sparwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 20, 2024
Dear Vikash, Thank you for reviewing us. We're thrilled to see you acknowledging the diligent service provided by our team. Thanks again for choosing to stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024
Response from Cheryl - Front Office Manager on May 10, 2024
Dear Matthew,We appreciate you sharing your feedback with us. Thank you for the perfect score! It was our pleasure serving you, and we look forward to seeing you again soon.

8/10 Good

Karleen

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on May 9, 2024
Dear Karleen,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

10/10 Excellent

Angelina, Edmonton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing here. Everyone was chill but also very accommodating to us. We were with small children and they loved the hotel, the pool and the restaurant. The rooms were a little outdated.. but other than that, the hotel was amazing. There's nothing in the area for convenience stores or shopping but we weren't looking for that. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 18, 2024
Dear Angelina,Thank you for sharing your feedback with us. We're glad overall you loved our facility and that your kids had a great time at the pool. We will share your review with our team. Thanks again. We look forward to serving you again soon.

8/10 Good

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great for the price, the rooms were basic but good for the afforable pricing. we enjoyed the pool and ease of use. We stayed on a Sunday evening and only one restaurant was open. The restaurant was 3/5 stars and not the best, but was inexpensive. We might stay here again but on a different day so that we could experience the different dining options. Casino was clean and well maintained. Overall a good place to stay for a few days but nothing special.
Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on Apr 18, 2024
Dear Lauren,We appreciate your detailed feedback of your stay with us. Thank you for letting us know how much you liked our establishment. It was our pleasure serving you, and we hope to see you again soon.

8/10 Good

Don & Judy

Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on May 9, 2024
Dear Don & Judy,Thank you for reviewing us. We're thrilled you had a good time while you were staying with us. Thanks again for sharing your feedback. We look forward to seeing you again soon.

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a place to grab a drink, have dinner, see a show, without leaving the property. Only 2 negatives not a lot to do in the surrounding, and rooms are looking a bit dated.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 18, 2024
Dear Andy,Thank you for reviewing us. We're glad to know that you enjoyed our establishment thoroughly. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely at check in and the Mojave restaurant. Pool was perfect for children! Room was clean - smaller than it looked in pictures. Bed was great. Pull out bed needs to be replaced. Overall great place to stay.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 13, 2024
Dear Tammy,Thank you for reviewing us. We're glad to see your feedback and to know how much you loved your stay with us. Thanks again for choosing us. We look forward to serving you again soon.

8/10 Good

Tessa

Traveled with partner
Liked: Amenities
Rented the king business sweet with jacuzzis tub, the jacuzzi was great but the shower didn’t have a long enough curtain so naturally there was a lot of water on the bathroom floor. This suite had his and hers sinks however the one sink did not drain whatsoever. Also found a random item on the floor when I first entered the room, made me wonder if it was cleaned properly.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 18, 2024
Dear Tessa, Thank you for reviewing us. We're thrilled to know that you loved the jacuzzi in your room. That being said, we're sorry for the cleanliness issue you encountered. We will share your feedback with our housekeeping team so that they can look into it. Thanks again for choosing us. We look forward to serving you better on your next visit.

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean / good restaurants
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 13, 2024
Dear Cory,We appreciate your feedback. Thank you for acknowledging the cleanliness and delicious food you experienced at our establishment. It was our pleasure serving you , and we look forward to welcoming you back.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building and staff are amazing
Stayed 2 nights in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 13, 2024
Dear Brian,Thank you for sharing your feedback with us. We're thrilled to see your amazing review and to know how much you loved the dedicated service provided by our team. Thanks again for your valuable business. We look forward to seeing you again soon.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, but $8.50 for a beer in the Casino. That was a bit Much!!
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 10, 2024
Dear Alfred,Thank you for sharing your feedback with us. We're thrilled to know that you had a good time with us. That being said, we're sorry if you found the Pub at the casino bit expensive. Your feedback will be shared with the concerned team. Thanks again for your patronage. We look forward to welcoming you back.

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like having $50 put on my credit card…and not having it refunded for up to 5 days
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 10, 2024
Dear Sue,Thank you for sharing your feedback with us. We're glad overall you enjoyed your stay with us. That being said, we're sorry for the inconvenience you experienced due to the room deposit. Please know, room deposit is taken in case of any incidentals, and it is released on the same day as of your check out from our end. However, it may take longer sometime depending on your bank, especially if it is a weekend. I hope this helps. Thank again for being our valued guest. We hope to serve you again soon.

6/10 Okay

David

Traveled with family
Noisy fans
Stayed 3 nights in Mar 2024
Response from Cheryl - Front Desk Manager on Apr 10, 2024
Dear David,Thank you for sharing your feedback with us. We're glad overall you had a good time with us. However, we're sorry for the disturbance you experienced due to loud fan. We will share your feedback with the concerned team to have them look into it. Thanks again for bringing this to our attention. We hope to serve you better on your next visit with us.

10/10 Excellent

Nikki

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Would like to stay there again.
Stayed 1 night in Apr 2024
Response from Cheryl - Front Office Manager on Apr 6, 2024
Dear Nikki,It is so amazing to see your wonderful feedback. Thank you for letting us know how much you enjoyed the diligent service provided by our team. It is always our effort to make our guests feel at home, and your review is a proof that we succeeded in our goal. Thanks again for your patronage. We look forward to serving you again soon.

10/10 Excellent

ARLENE

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 7, 2024
Dear Arlene,Thank you for the perfect score! We're thrilled to see that we were able to meet all your expectations. Thanks again for your valuable business. We look forward to serving you again soon.

10/10 Excellent

Cori

Stayed 1 night in Apr 2024
Response from Cheryl - Front Desk Manager on Apr 25, 2024
Dear Cori,Thank you for reviewing us. We're thrilled to see the perfect score! Thank again for letting us know how much you loved our establishment. We appreciate you acknowledging us and look forward to serving you again soon.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheryl - Front Office Manager on Apr 6, 2024
Dear Debbie,Thank you for reviewing us. We're thrilled to see your feedback. Thanks again for choosing us. We look forward to welcoming you back.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and fitness center were enjoyed. Noise level in hallways elevates around weekend stays.
Stayed 9 nights in Mar 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear James,We appreciate you for sharing your feedback with us. Thank you for letting us know how much you enjoyed your time at the fitness center and at the pool. That being said, we're sorry as you experienced disturbance due to noise in the hallways. We appreciate your patronage and look forward to welcoming you back.

2/10 Terrible

Lisa Day

Traveled with family and small children
I didn't stay at Deerfoot Hotel, I was over booked and they couldn't find my reservation, so I did not stay there. It took so long for them staff to figure it out and there were no rooms available for me. I was sent to ServicePlus. The first night there my grand daughter got bit by bedbugs, and the second night I was switched to another room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Buddy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear Buddy,Thank you for sharing your feedback with us and giving us perfect score! It is so motivating to see that we were able to meet all your expectations. Thanks again for choosing us. We look forward to seeing you again soon.

6/10 Okay

Marc

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear Marc,Thank you for sharing your feedback with us. We're sorry as we were not able to meet all your expectations. Please feel free to call us and let us know if there is anything in specific. We value your patronage and hope to welcome you back so that we can serve you better.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel even for being off the beaten path a bit.
Stayed 2 nights in Mar 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear Michelle,Thank you for sharing your feedback with us and giving us perfect score! It is so motivating to see that we were able to meet all your expectations. Thanks again for choosing us. We look forward to seeing you again soon.

8/10 Good

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s awesome to be staying so close to the casino! It felt like being at a resort. The hotel rooms were nothing special and we had to unplug the fridge since it was so loud. We enjoyed the experience but if you were coming for just the rooms then you might be disappointed. Service was great!
Stayed 3 nights in Mar 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear Paige,Thank you for sharing your feedback with us. We're glad that you enjoyed your time at the Casino and the diligent services provided by our team. However, we're sorry for the inconvenience you experienced. We value your business and hope to see you again soon.

8/10 Good

Simon

Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on Apr 21, 2024
Dear Simon,Thank you for sharing your amazing feedback with us. We're thrilled to see that we were able to meet all your expectations. Thanks again for choosing to stay with Deerfoot Inn and Casino. We look forward to welcoming you back soon.

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and quiet. The staff was very friendly
Stayed 2 nights in Mar 2024
Response from Cheryl - Front Office Manager on Apr 5, 2024
Dear Will,Thank you for sharing your feedback with us and giving us perfect score! It is so motivating to see that we were able to meet all your expectations. Thanks again for choosing us. We look forward to seeing you again soon.

6/10 Okay

kim

Disliked: Property conditions & facilities
The beds were incredibly hard. Best beef dip and fajitas in Calgary. The best guacamole I have ever had. Really creamy and full of flavour.
Stayed 2 nights in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 31, 2024
Dear Kim, Thank you for sharing you feedback with us. We're sorry as you had to compromise on your sleep due to the uncomfortable bed. We will certainly share your feedback with the concerned team to have them look into it. That being said, Thanks for letting us know how much did the Beef dip and Fajitas delighted your taste buds. We will surely share your compliments with our Chefs. Thank you again for choosing us. We hope to see you again soon.

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here a few times in the past, never disappoints!
Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 31, 2024
Dear Demi,Thank you for being our loyal guest. It is so amazing to delight our guests over and over again and meet their expectations. Thank you again for your patronage. We look forward to welcoming you back soon.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Pool was open late which the kid’s loved and the breakfast we ordered to our room from the restaurant downstairs was delicious. Late checkout meant we really got to relax in the am which was nice because we weren’t able to arrive until later in the day. Definitely recommend!
Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 31, 2024
Dear Gerald,Thank you for sharing your delightful feedback with us. We're absolutely thrilled to see how much you enjoyed everything that we had to offer you. Thanks again for recommending us. We look forward to serving you again soon.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 30, 2024
Dear Carla,Thank you for sharing your feedback with us. We're thrilled to see the perfect score! Thanks again for your patronage, and we look forward to welcoming you back soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheryl - Front Office Manager on Mar 30, 2024
Dear Crystal,Thank you for sharing your feedback with us. We're thrilled to see the perfect score! Thanks again for your patronage, and we look forward to welcoming you back soon.

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cheryl - Front Office Manager on Mar 29, 2024
Dear Raymond,Thank you for the perfect score! We're thrilled to see that we were able to meet all your expectations. Thanks again for choosing us. We look forward to welcoming you back.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor slightly dated but otherwise spacious, clean rooms. Fast check in.
Stayed 1 night in Mar 2024
Response from Gilbert MR on Mar 28, 2024
Dear Tanya,Thank you for sharing your feedback at the Deerfoot Inn Casino.I am delighted that you found our rooms spacious, and clean and the check-in was fast and efficient. However, your comments about the décor are duly noted, and we will certainly consider ways to refresh and update it to better meet the expectations of our valued guests like yourself. We appreciate your honest insight and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely Your,Deerfoot Inn

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I found the front desk to be rude as I was an online customer. The pictures in the listing are misleading and the executive amenities are average not executive. Casino was a positive, but I wont stay at hotel again.
Stayed 2 nights in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 26, 2024
Dear Daniel,We're sorry to know about an unpleasant experience you had at the Hotel. We will certainly look into the concerned you raised. That being said, we're happy you had a good time at the Casino. We appreciate your patronage and hope you will give us another chance so that we can make it up to you.

10/10 Excellent

Norma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 1 night in Mar 2024
Response from Cheryl - Front Desk Manager on Mar 26, 2024
Dear Norma,Thank you for the perfect score! We're thrilled to see your feedback. Thanks again for choosing us. We look forward to welcoming you back.

8/10 Good

Shelley

Stayed 2 nights in Mar 2024
Response from Cheryl - Front Desk Manager on Apr 14, 2024
Dear Shelley,Thank you for reviewing us. We're thrilled to know that you enjoyed your stay with us. Thanks again for choosing Deerfoot Inn & Casino. We look forward to seeing you again soon.