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Rating 10 - Excellent. 1785 out of 2678 reviews" "
Need new pillows in rooms. We had two rooms and pillows were clumpy and terrible
Kathleen
Stayed 3 nights in Apr 2024
Response from Harman K on May 2, 2024
Thank you for your feedback, Kathleen. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations except in certain aspects. We wish we could have known about your pillow preferences so that we have assisted you finding the ones you like as we have staff 24 hours but you may always request it at check-in on your future stay. Hope this information helps. Take care and safe travels!
Very nice property. Friendly staff, quiet property, close enough to Crossiron Mills mall via Uber and free shuttle to and from airport.
Shane
Stayed 1 night in May 2024
Response from Harman K on May 2, 2024
Thank you for your business and for providing us with such a valuable feedback, Shane. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!
Free airport shuttle and on-site lounge were nice to have.
Only small complaint was no hair dryer in room.
Susan
Stayed 1 night in Apr 2024
Response from Pauline C. on May 2, 2024
Thank you for taking the time to share your experience, Susan. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Hair dryer is located under the sink however if you there's nothing in your we wish we could have known so we could have sent it to you right away. Rest assured that I will discuss this with the housekeeping to make sure that we won't miss anything in the room. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Kenneth. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
10/10 Excellent
Jeremy
May 1, 2024
Liked: Property conditions & facilities
👍
Jeremy
Stayed 1 night in Apr 2024
Response from Pauline C. on May 2, 2024
Thank you for taking the time to share your experience, Jeremy. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
First time staying at this hotel. It is very nice and the staff were very friendly. They had a nice restaurant and you received a free drink. Would stay here again
Marlene
Stayed 1 night in Apr 2024
Response from Harman K on May 1, 2024
Thank you for the excellent feedback, Marlene. We appreciate you choosing our hotel in Calgary and we are delighted we were able to meet your expectations. Your feedback has made us feel more confident in our abilities and we’re grateful for your kind words. We hope to see you again soon. Take care and safe travels!
The property is nice, clean and beds are comfy. However you have to call and pre book for long term parking- I didn’t notice that on the listing as well as it says free self serve parking. You have to pay to park( no price listed.) so that was also a misleading factor.
Adrienne
Stayed 1 night in Apr 2024
Response from Pauline C. on May 2, 2024
Hi Adrienne, we appreciate your sharing your experience and concern. We are delighted to hear that you had a comfortable stay and found our room to be nice and clean. Parking is complimentary for your entire stay, however if you do long-term parking or stay, park and fly then that would require additional charges, and that is standard in the industry. I hope this information helps and looking forward to better serve you in the future. Cheers!
Thank you for your business and for providing us with your feedback, Mark. We appreciate you choosing our hotel in Calgary and we are delighted to know that you find our location convenient. Looking forward to welcome you back soon. Take care and safe travels!
Always an excellent experience here. Our go to hotel for an over night close to the airport. Shuttle was quick in picking us up. Room was great and enjoyed our Expedia VIP Access perks.
Valerie
Stayed 1 night in Apr 2024
Response from Harman K on May 1, 2024
Thank you for sharing your thoughts with us, Valerie. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!
We appreciate your positive review, Scott and we’re glad that we were able to make your stay enjoyable. We hope that you’ll consider staying with us again in the future. Safe travels!
6/10 Okay
james
Traveled with partner
May 1, 2024
Second stay. Disappointing. Room was tidy but not really clean esp the bathroom. Bed sagged in the middle and moved. AC was loud. Kitchen staff was smoking pot/vaping in the parking lot.
james
Stayed 2 nights in Apr 2024
Response from Pauline C. on May 2, 2024
Our goal is to give great service and remarkable experience, James. However, we apologize if we didn't meet your expectations on some areas. We pride ourselves on our hotel's cleanliness and have an excellent housekeeping staff, which is why this is very concerning to us. We wish we had known about your concern during your stay in order to correct it as soon as possible. We appreciate you bringing all your concerns to our attention and rest assured that this will be discussed with the team to prevent future occurrence. The hotel has a no-smoking policy, but if a guest or employee wishes to smoke, they are required to be 15 meters away from the entrance or 5 meters away from any post signage. I hope this information helps. Take care.
Thank you for taking the time to share your positive feedback, Sandra. We hope you enjoyed your time with us. If there is anything else we could have done to make your stay even better, please do not hesitate to let us know. We look forward to your next visit to Calgary. Take care and safe travels!
We appreciate your positive review and we’re glad that we were able to make your stay enjoyable. We hope that you’ll consider staying with us again in the future. Safe travels!
The property was conveniently situated. The room was
comfortable and quiet. We enjoyed our free beverage
with silver status.
Arlene
Stayed 3 nights in Apr 2024
Response from Pauline C. on May 1, 2024
Thank you for taking the time to share your awesome feedback, Arlene. It is a pleasure to be your choice hotel and we are delighted that you enjoyed your stay and appreciate our service. Looking forward to your next visit to Calgary. Cheers!
Thank you for your feedback, Graham. It is a pleasure to be your choice of hotel, and we are delighted you enjoyed your stay with us. Looking forward to your next visit to Calgary. Have a lovely week and safe travels!
Thank you for taking the time to share your awesome feedback, Jagwinder. It is a pleasure to be your choice hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your awesome feedback, David. It is a pleasure to be your choice hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your awesome feedback, Ana. It is a pleasure to be your choice hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for sharing your valuable feedback, Carsten. We are delighted that you choose our hotel and appreciate our property, team, and service. Most importantly, we are glad you had a comfortable stay here at Hotel 11. Looking forward to your next visit to Calgary. Have a lovely week and safe travels!
8/10 Good
Elena
Apr 28, 2024
Liked: Cleanliness, staff & service
Elena
Stayed 3 nights in Apr 2024
Response from Harman K on Apr 30, 2024
Thank you for your feedback, Elena. We're glad you enjoyed your stay here at Hotel 11. If there is anything else we could have done to make your stay even better, please do not hesitate to let us know. We look forward to your next visit to Calgary. Have a lovely week and safe travels!
We appreciate your positive review, Jen and we’re glad that we were able to make your stay enjoyable. We hope that you’ll consider staying with us again in the future. Safe travels!
Thank you for your feedback, Donna. It is a pleasure to be your choice of hotel, and we are delighted we were able to meet your expectations. Looking forward to your next visit to Calgary. Have a lovely week and safe travels!
2/10 Terrible
Christina
Traveled with family
Apr 27, 2024
The shower was disgustingly dirty in the corners. The pillows smelled like body odor. We got stuck in the elevator and the hotel did nothing. Will never stay here again.
Christina
Stayed 1 night in Apr 2024
Response from Harman K on Apr 29, 2024
Our goal is to give a memorable experience and exceptional service, Christina, but we are sorry if we did not meet your expectations. Our housekeeping team is known for its attention to detail and we take pride in the cleanliness of our property. It is truly concerning to hear that you encountered such issues, especially as none of our staff were made aware. We wish we have known about the concerns you had with the room during your stay so that we had been able to help you move room immediately so you could have enjoyed your stay. We are also saddened to know about the inconvenience that you have experienced because of the elevator. We make sure our elevators are checked on a regular basis for our guest's safety, however certain situations are beyond of our control. The elevator company and our hotel team started working on getting the issue resolved the moment they received an alert from the emergency phone located in the elevator and situation was resolved in few minutes. Rest assured, I will address your concern to our maintenance team to prevent future occurrences. Take care and safe travels!
8/10 Good
Josh
Apr 26, 2024
Liked: Cleanliness, staff & service, amenities
It's a nice place and great short stay for travelling
Josh
Stayed 1 night in Apr 2024
Response from Harman K on Apr 26, 2024
Thank you for taking the time to share your thoughts with us, Josh. We’re glad that we were able to meet your expectations and we look forward to welcoming you back soon. Take care and safe travels!
Thank you for your kind words, Corey! We appreciate you choosing our hotel in Calgary and we are thrilled that you enjoyed your stay with us. We look forward to welcoming you back soon. Take care and safe travels!
Thank you for providing us with your feedback, Suzanne. We appreciate you choosing our hotel in Calgary, and we are thrilled that you appreciate our breakfast team and service. I’ll be more than happy to share your beautiful remarks with the whole team. Looking forward to your next visit to Calgary. Have a lovely week and safe travels!
Thank you for taking the time to share your awesome feedback, Dave. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for your feedback, Joseph. It is a pleasure to be your choice of hotel, and we are delighted we were able to meet your expectations. Our hotel is conveniently located to provide easy access to and from the Calgary International Airport, just 7 minutes away. In addition, we have an on-site restaurant, courtesy shuttle, swimming pool, hot tub, and fitness center that you can also use if you wish to stay in. If there is anything else we could have done to make your stay even better, please do not hesitate to let us know. Have a lovely weekend and safe travels!
Thank you for taking the time to share your excellent feedback, Cheryl. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Ample seating to accommodate two people seating. Leather used in seating which gave an overall clean feeling to the room.
cliff
Stayed 1 night in Apr 2024
Response from Pauline C. on Apr 27, 2024
Thank you for taking the time to share your excellent feedback, Cliff. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Deanna. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Relaxing property to stay at. Kind & understanding staff.
Hailey
Stayed 5 nights in Mar 2024
Response from Pauline C. on Apr 24, 2024
Thank you for taking the time to share your experience, Hailey. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Marilyn. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Close to airport and highway for traveling,The motel felt like home!
Jeff
Stayed 3 nights in Apr 2024
Response from Pauline C. on Apr 23, 2024
Thank you for taking the time to share your experience, Jeff. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Shiva. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Robert. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Delilah. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Dale. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Just stayed one night before flying out and were able to leave a vehicle here for less and had shuttle to airport.
Bernice
Stayed 1 night in Apr 2024
Response from Pauline C. on Apr 21, 2024
Thank you for taking the time to share your experience, Bernice. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Charlene. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
8/10 Good
Kristine
Traveled with partner
Apr 21, 2024
Liked: Cleanliness, staff & service
It was grest
Kristine
Stayed 1 night in Apr 2024
Response from Pauline C. on Apr 21, 2024
Thank you for taking the time to share your experience, Kristine. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Dale. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for taking the time to share your experience, Gaston. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
Thank you for your feedback, Mei. We're glad you enjoyed your stay here at Hotel 11. If there is anything else we could have done to make your stay even better, please do not hesitate to let us know. We look forward to your next visit to Calgary. Have a lovely week and safe travels!
The staff were great, helpful and friendly. The room was clean and comfortable!
Jeremy
Stayed 1 night in Apr 2024
Response from Harman K on Apr 20, 2024
Thank you for providing us with such a valuable feedback, Jeremy. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!
Thank you for taking the time to share your experience, Martha. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!
8/10 Good
Roxanne
Apr 20, 2024
Roxanne
Stayed 1 night in Apr 2024
Response from Pauline C. on Apr 21, 2024
Thank you for taking the time to share your experience, Roxanne. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!