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Reviews of Na Balam Hotel

3 out of 5
Na Balam Hotel
Calle Zazil-ha No. 118, Isla Mujeres, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 297 out of 746 reviews" "
Rating 8 - Good. 287 out of 746 reviews" "
Rating 6 - Okay. 92 out of 746 reviews" "
Rating 4 - Poor. 44 out of 746 reviews" "
Rating 2 - Terrible. 26 out of 746 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and was in a great location to get to restaurants, shops, etc. Free breakfast was good. Not great, but certainly not bad. Bed was like a slab of concrete, but also, not an uncommon thing on the island. Beach area was nice, but there were a ton of empty beach beds and they only let the hotel guests stay in a specific area off to the side for free or we could choose to pay $33.00 to stay in another area. Not a deal breaker, but somewhat senseless. I've stayed at many places on the island and this was definitely a place I would go again. On a side note, I've been traveling to Isla Mujeres for over 25 years. It has always been one of my favorite vacation spots. It is beautiful, beaches are great, the restaurants are delicious, and until recently, it's been affordable. The last 2 times I've gone the prices have gone up considerably. Food and drinks have almost doubled, cab drivers changing the prices to a higher amount going to the same place, etc. My girlfriend had her credit cards stolen while her things were going through security at the airport; right out of the bag they were x-raying. I realize this could happen anywhere, but it was a horrible way to end the trip. Not the resorts fault, but we may start looking for for a new vacation spot.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na Balam exceeded my expectations in every way.
Stayed 6 nights in Apr 2024

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a pleasant time at Na Balaam. great spot for families that are looking for a low key experience. Location is primo! The cat was a big hit with granddaughter
Stayed 4 nights in Mar 2024

10/10 Excellent

Adam, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Includes breakfast. Daybeds across thexstreet on beach are fantastic. Cool spot.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

dorn

Traveled with group
Relaxing atmosphere. Very clean place.
Stayed 7 nights in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and laid back vibe
We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Stayed 5 nights in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay and it was just as great as the first. Thank you.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our days at playa Norte
Stayed 1 night in Jan 2024

10/10 Excellent

Hortencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, my room, the amenities & close to the beach.
Stayed 1 night in Dec 2023

8/10 Good

Blair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Diane

Traveled with group
Liked: Amenities
Charming real mexi-feel property, excellent proximity to beach, Super clean, friendly staff. Late check in poorly handled otherwise great
Stayed 9 nights in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Hate to give it a great review because it might become more popular! But the rooms are comfortable and the whole area is beautiful. Great location.
Stayed 4 nights in Oct 2023

6/10 Okay

Amber

Traveled with partner
Disliked: Amenities, property conditions & facilities
We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!
Stayed 4 nights in Sep 2023

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Na Balam was Awesome!!!! My Wife and I had such a relaxing time. The staff was laid back and offered information and supported our overall stay.
Stayed 4 nights in Aug 2023

6/10 Okay

Erick Mauricio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.
Stayed 4 nights in Aug 2023

10/10 Excellent

Adam, Cibolo

Stayed 7 nights in Jun 2023

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and private hotel with friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and great employees!
Stayed 2 nights in Jun 2023

8/10 Good

Felix

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable location to beach.
Stayed 3 nights in May 2023

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the beach. Very friendly and helpful staff.
Stayed 3 nights in May 2023

10/10 Excellent

Juan Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and good food

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2023

8/10 Good

Mary Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
Stayed 7 nights in Mar 2023

2/10 Terrible

Monique

Disliked: Cleanliness, property conditions & facilities
When booking I did not know that the original beach front hotel we previously stayed at has been chopped up into 2 hotels (now renamed Casa Del Jaguar & Oceanus Beach Club ALL owned by Na Balam). Na Balam isn't a beach hotel is NOT on the beach even though they still advertise that it is. Website is extremely misleading & still has old photos of the beautiful rooms we first stayed in posted on Expedia as if this is what you'll get when you stay at Na Balam. They combined pictures from old hotel & current hotels but that is NOT what you'll get when you book, you'll get the crappy hotel across the street. Originally, they had 2 hotels both named Na Balam, beach side & across the street. The beach now is extremely crowded because they charge & make money by letting random outside people to "use" their beach area. I was in complete shock & upset as this was supposed to be our honeymoon. I asked for the manager & was told she would come the next day. Then was told the next day that she not only wouldn't be coming but she was out of the country, so we were lied to. I was charged an outrageous price for a horrible room/overpriced food which you have to cross the road to get to their other hotel's restaurant. Stayed 1 night because we had nowhere else to go. They ruined original beachfront hotel by cramming in all the other buildings in to make more money. Speaking of money,.. NO REFUNDS were/are given! Ended up at a great Airbnb called Punta Mundaca, South East side of Isla Mujeres.

8/10 Good

Antonio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The breakfast can be much better
Stayed 3 nights in Feb 2023

10/10 Excellent

dorn

Stayed 3 nights in Jan 2023

10/10 Excellent

dorn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the buildings with grass or thatched roofs. A lot of vegetation all around. The banyan tree was a bonus.
Stayed 1 night in Feb 2023

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It shared the facilities of the Jaguar hotel, and the eating area and beach which was fabulous. Only issue was hot. Water in the shower took 4 to 5 minutes to heat up. Otherwise we would definitely go back again.
Stayed 7 nights in Jan 2023

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay at Isla Mujeres
Really a great property. Not many options for breakfast. We were both allergic to the reeds they use to make roofing. Would ask for a first floor accommodation next time. Great beach environment.
Stayed 4 nights in Jan 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a zen like oasis tucked next to the busy area of playa norte. Loved the big room, pool, front desk staff, beach chairs and the healthy included breakfast.
Stayed 2 nights in Dec 2022

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Peaceful, safe property. Friendly staff.

10/10 Excellent

Eija Anneli Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Daniel

Stayed 2 nights in Nov 2022

10/10 Excellent

pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Very friendly staff!
Stayed 1 night in Aug 2022

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and amazing!!!
Stayed 5 nights in Aug 2022

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastically relaxing time at Na Balam. Stayed a full week with our two teens. Rooms are spacious and very clean. Appreciated having a mini fridge. The grounds are gorgeous and really feel tucked away and private, your own little oasis after a day on the beach. Speaking of the beach, it's the best we've ever seen and just a few steps away from the hotel where we had a private little area under the palms with reserved beach beds. It was truly wonderful. The staff went above and beyond, answering every question, even arranging a whale shark tour for us. Kind, courteous, attentive. The grounds were immaculate. Also, breakfast was included at the restaurant across the street which was great and unexpected. Make sure to take advantage of the walk-in yoga classes on the property, which is A .
Stayed 7 nights in Jul 2022

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The doors to the room had to be locked with a key from the inside. I was concerned if ever a fire looking for the key to exit the room .
Stayed 7 nights in Jul 2022

10/10 Excellent

ARSLANBEK, Albuquerque

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach. Yoga school at site. Could be a little loud from golf clubs at night (like everywhere else on the island). We liked it very much.
Stayed 5 nights in Jun 2022

10/10 Excellent

Nancy

Stayed 2 nights in Jun 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in the sun
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Stayed 5 nights in Jun 2022

10/10 Excellent

izraela

Stayed 2 nights in May 2022

10/10 Excellent

Mirta

Stayed 3 nights in May 2022

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located steps from the most beautiful beach in Isla. The room has a tree house vibe, no frills, but clean and staff is super nice I would definitely book again
Stayed 4 nights in May 2022