Quintana Roo Hotels

The beach and ocean is picture perfect. The staff is amazing. They are all extremely friendly and will help you with anything you ask. The food is fantastic at all restaraunts and room service is great too. This is not a party resort by any means which was great for us. We hung out at the pool bar all day. If you do this I recommend tipping the bartender first thing in the morning, we gave them $20, and they will take care of you the rest of the day. If you go, upgrade to the Aqua Club. This gets you access to a Lounge on the 5th floor where you have a separate breakfast, and hors'dervs and top shelf drinks during certain hours. It also has an area where you can sit and watch the sunset over the lagoon.

Excellent service, beautiful grounds, beach. Good buy on Expedia

Loved, loved , loved this place going back every year

This was our 4th time at this resort. We try new places but always love The Royal. Food is good for an all-inclusive. Rooms are nice; great balconies, hammock is a nice touch. We noticed that the food at the tapas restaurant was GREATLY IMPROVED. The remodeling of the lobby was nice and the evening entertainment was so much better than other resorts. The service is great; everyone is so friendly and nice. Nice mix of people- no crazy groups of 21 year olds getting wasted by the pools which is great! Sports/Entertainment staff at the pool is cool- they're always so cute and charming so even though I rarely participate in their actividades, I always watch:) Being that it was our 4th time at the resort, we would've appreciated an upgrade here or there. Perhaps the Bvlgari amenities that are only included for Royal Service suites or complimentary dinner at Chefs Plate (their tasting restaurant which is also only included in Royal Service suites). We ended up paying $80/person to go to chefs plate anyway and while it is nice and different from the other restaurants, it is not worth $80/person. Upon check in, we were able to make pillow selections which was nice, but since we never received them, it didn't really matter. My biggest complaint however was the bedding. The sheets were so rough and prickly. Overall, I rate The Royal at 4.5 stars for an All Incl and I will be returning in the fall.

The staff were super friendly and helpful. The rooms were nice and clean. I don't think this hotel is very old. The beds were comfortable. Not too hard not too soft. We loved our stay! It's a quick walk 2 streets to the action but far enough away to escape the crazy tourist centre for some quiet and to walk without being hassled.

Great hotel with excellent service , the rooms are smaller but very clean and comfortable, good value for the money. Located close to the beaches and some very good off the beaten path restaurants. grocery stores and bus depot very close free wifi and a light breakfast first time stay i was very satisfied

Very close to the airport, a nice size and pretty swimming pool. A lot of trees around the restaurant area, so you don't even feel like you're in a city, very quiet as well. Staff was very helpful.

Great place for romantic stay, great service and value. Hidden gem!