2 outdoor pools, pool umbrellas, sun loungers
Check availability

Reviews of Cancun Plaza Condo

3 out of 5
Cancun Plaza Condo
Kukulcan Boulevard Km.19.5 L 65, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 53 out of 129 reviews" "
Rating 8 - Good. 38 out of 129 reviews" "
Rating 6 - Okay. 23 out of 129 reviews" "
Rating 4 - Poor. 4 out of 129 reviews" "
Rating 2 - Terrible. 11 out of 129 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and private, very comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice views
Stayed 2 nights in Mar 2024

8/10 Good

Felipe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very old and outdated, but worked great for me.
Stayed 2 nights in Mar 2024

6/10 Okay

Olesia

Disliked: Staff & service, property conditions & facilities
the room is big but there is no kitchen. an electric stove and dishes are hidden in the wardrobe. floor with holes. the door to the balcony was broken and did not close. towels with stains. mirror in brown spots.
Stayed 4 nights in Feb 2024

8/10 Good

brent

Liked: Cleanliness, staff & service
I staued here because most hotels wouldn't accommodate the late check in and only stayed for a night. There were signs that the place was a bit run down but the complex its self had nice amenities and pool/beach. For the price you cant go wrong.
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renters beware
The room was worn out. The balcony door did not lock, the air conditioner was underpowered and did not get the room cool. The bathroom vanity top was cracked and broken. The bathtub was terribly stained or dirty. Couldn’t figure out which it was. The furniture was chipped and worn out. Cooking facilities was a joke. Only good thing about the room was the clean linen. Would not recommend this place. It was a dump
Stayed 1 night in Jan 2024

8/10 Good

Lukas

Stayed 2 nights in Nov 2023

8/10 Good

Walter Vicente Mora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view.
Stayed 5 nights in Nov 2023

10/10 Excellent

LISANDRO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool was great!
Stayed 2 nights in Nov 2023
Response from Mary Dana on Nov 25, 2023
Muchas gracias!!! Saludos!

10/10 Excellent

Rudolf

Traveled with group
Stayed 1 night in Nov 2023

8/10 Good

Ramon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 7 nights in Oct 2023
Response from Cancunplazacondo.mx on Nov 9, 2023
Muchas gracias!!!

10/10 Excellent

Elona

Traveled with partner
Excellent
Stayed 1 night in Oct 2023
Response from Cancunplazacondo.mx on Oct 28, 2023
Muchas gracias!!

10/10 Excellent

Carlos Miguel

Stayed 1 night in Oct 2023
Response from Mary Dana on Oct 19, 2023
Muchas gracias!! Saludos cordiales!

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno y bonita vista al mar
Stayed 3 nights in Sep 2023
Response from Mary Dana on Oct 17, 2023
Muchas gracias Jose! Los esperamos nuevamente.

10/10 Excellent

Socorro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in nice view
Stayed 4 nights in Sep 2023
Response from cancunplaza.mx on Sep 19, 2023
Thank you!!

10/10 Excellent

Daniyal

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to visit
Stayed 1 night in Aug 2023
Response from Mary Dana. Owner. on Aug 6, 2023
Muchísimas gracias!!!!

6/10 Okay

ROXANA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bad first..our first room the roof was leaking but they moved us to another room .the room needs renovation/ everything is too old but was clean .. now the good… they have 5 gallons water for the guests ( a great idea) the AC works good and the good TV 📺 (not sure if all rooms are the same ) the view is breathtaking(the best part ) the restaurant “ costa de el mar) has very good food and reasonable prices and is next to the beach / transportation is easy if you don’t have a car ( bus pass every 3-5 min and is only 12 pesos per person/ a convenient store is right next to security and a oxxo across the street. There is another restaurant next to Oxxo k19 but didn’t like the food and is a little overpriced and service was too slow.. .
Stayed 3 nights in Jul 2023
Response from MD on Aug 24, 2023
Hello!! Thank you for your comments. Cancun Plaza is a condominium of private apartments. Not a Hotel. Each room is different. It depends on the owner. We always recommend Premium apartments because are all refurnished and have the best views. Next time please contact us, we can show you pictures before your stay.

10/10 Excellent

LETICIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the location, it is walkable to 3 really good restaurants. The pool is so cool, and it has a door to go to the beach which was really convenient. I advice to walk to the restaurant outside for better and cheaper and more delicious options for breakfast, lunch and dinner. Families there is not fruit or vegetables options for the little ones unless you go to the restaruant outside the condo. They are walkable . Personally i like the KM 19.5 restaurants. The condo need a lot of updates but the staff there are really nice. I stay for 5 night.
Stayed 5 nights in Jul 2023
Response from Cancunplazacondo.mx on Jul 28, 2023
Muchas gracias!

10/10 Excellent

Lokpritam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of beach.
Stayed 3 nights in Jul 2023
Response from cancunplazacondo.mx on Jul 16, 2023
Muchas gracias!

6/10 Okay

Flor, Madera

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed on the 2nd floor and there was a lot of banging noise. I think there was a lot of remodeling going on but it was inconvenient being on vacation and not being able to have peace and quiet. The room was not in the best condition. Outlet was almost hanging out of the socket, ants in the bathroom, and worse of all the AC wasn’t cold which was really needed during the hot humid weather in Cancun. We had an okay stay.
Stayed 4 nights in Jun 2023
Response from cancunplazacondo.mx on Jul 16, 2023
Muchas gracias!

10/10 Excellent

Ulices

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from cancunplazacondo.mx on Jun 21, 2023
Muchas gracias por tu comentario. Saludos!!!

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service
Service was great, just the room was not properly done during our stay.
Stayed 2 nights in May 2023
Response from cancunplazacondo.mx on May 31, 2023
Thank you!!

10/10 Excellent

Destiny Silva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older bulding but very beautiful location wise. Our lady Mrs. Rossy was amazing and was there to help when we needed. The only thing i didnt know was bring your own hygiene. There is a small store on property. We did the excursion of the mayan jungle trip. Well worth it! Jorge at the restaurant is the BEST! Seaweed was too much and we were unable to enjoy the beach like we would have liked but the pool is nice also. Would recommend to anyone. I will visit again.
Stayed 3 nights in May 2023
Response from cancunplazacondo.mx on May 31, 2023
Thank you!!!!

8/10 Good

Jaime

Stayed 2 nights in May 2023
Response from cancunplazacondo.mx on Jun 13, 2023
Muchas gracias!!!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2023
Response from cancunplazacondo.mx on May 20, 2023
thank you!!!

8/10 Good

Jason

Stayed 1 night in Apr 2023
Response from cancunplazacondo.mx on May 2, 2023
Thank you!!!!

6/10 Okay

ashley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from cancunplazacondo.mx on May 2, 2023
Thank you!!

6/10 Okay

Giovanni

Stayed 2 nights in Mar 2023
Response from cancunplazacondo.mx on Apr 5, 2023
Gracias por su comentario!

8/10 Good

Yolanda

Stayed 7 nights in Mar 2023
Response from cancunplazacondo.mx on Apr 5, 2023
Gracias

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2023
Response from cancunplazacondo.mx on Mar 25, 2023
Muchas gracias por su comentario!

10/10 Excellent

Tim

Stayed 2 nights in Feb 2023
Response from cancunplazacondo.mx on Mar 23, 2023
Thank you very much!!

10/10 Excellent

Chanton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Gracias!!!

10/10 Excellent

Kaylin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally reccomend it
Hello. Indeed staying here was great, what you see in the pictures is what you get. We got checked in at the security gate, someone came to let us in to the building and everything was great, view was great, beach was so much better than Playa del Carmen, was just perfect. I hope to some back and keep enjoying Cancun.
Stayed 2 nights in Feb 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Gracias!!!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Muchas gracias!

10/10 Excellent

Jaz

Stayed 2 nights in Feb 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Muchas gracias!

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Gracias!!

4/10 Poor

Andrekita

Traveled with family
Disliked: Staff & service, property conditions & facilities
Privately owned units,poor quality control & manag
Poor communication. For Rm #2401, no advance info to permit check in except a WhatsApp #- but no one monitored in timely way. We had to leave property and come back a couple hours after check-in time. On exit, despite confirmation our luggage could be held a few hours after checkout but before leaving to airport, no one available- we had to scramble and invent other arrangements. Refrigerator was broken-kept things cold but could not make ice, then just didn't even go on. But for broken fridge and no reasonable storage space- Rm #2401 was attractive. Condo is beach front but located on very south end of hotel zone where water is rougher. Except for pool, No communal amenities - no icemaker, no water dispensers, no gym, no reception area to relax if waiting for someone or to read if you have rented a studio/ one undivided room. All units are privately owned so no quality control. I am aware that some units have better, more responsive and available management.
Stayed 3 nights in Feb 2023
Response from Mary Dana on Feb 13, 2023
Hello! Cancun Plaza is not a hotel, thats the reason we ask the arrival time, all are private apartments. We checked the fridge (you told us checkout date) and it wasnt broken, you needed to put it in high level. We are a condominium and all apartments are different. Next time contact through the website you booked and the owner in person can answer your questions. Thank you!

6/10 Okay

Jose

Traveled with family
Disliked: Property conditions & facilities
I liked the pool and the beach, the property is very old, outdated, needs improvement, bathrooms are in the need of major improvement, bathtub was super old, light fixtures were falling apart in the bathroom, the whole property needs renovation. Property location is good.
Stayed 4 nights in Jan 2023
Response from cancunplazacondo.mx on Mar 15, 2023
Bathroom next the pool were refurnished in february! :) Thank you

8/10 Good

Elizabeth

Stayed 2 nights in Jan 2023
Response from cancunplazacondo.mx on Mar 15, 2023
thank you!!

2/10 Terrible

Juan Carlos

Stayed 1 night in Jan 2023
Response from Mary Dana on Jan 24, 2023
Hola buenos dias, nos gustaria saber los motivos de su insatisfaccion. Nos ayudaria a resolver y mejorar. Saludos

10/10 Excellent

daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente vista y todo lo que se ocupa esta ahi, el botellon de agua muy buena idea

10/10 Excellent

Karen

Stayed 4 nights in Jan 2023

2/10 Terrible

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was the dirtiest hotel or condo I ever seen in my life. The only thing that made it work. Wow was the ocean front view the band sheets was old and dirty. There was no AC and the seat was dirty when I got there it issues with dirty when I got there, but I’m from the projects so I wasn’t that bad. At least I had a good view. This place is not for the middle or upper class but if you from the hood it’s worth the money
Response from Mary Dana on Jan 12, 2023
We made you an upgrade from standard apartment to premium. Your apt was refurnished. If you had problems we could fix if you report. Next time please ask for help. Thank you.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Jan 2023

6/10 Okay

Robert

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is on the hotel area so it is easy to move around. The properly looks old and no well maintained, you cannot swin on its beach,, thus is open ocean.

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was lovely - nice size, nice bathroom, basic kitchen facilities… and the sea view. And at the right end of the strip for a pre-flight night.
Response from Mary Dana on Dec 16, 2022
Thank you!!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para alojarse, la experiencia para mi familia y la mía fue única. La vista a la playa, la alberca y los lugares de alrededor valen mucho la pena. Totalmente recomendable
Stayed 1 night in Nov 2022
Response from Mary Dana on Dec 5, 2022
Muchas gracias!!!

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the ocean and the manager was very friendly and polite as well as professional.
Stayed 3 nights in Oct 2022
Response from Mary Dana on Oct 8, 2022
Thank you very much!!

8/10 Good

Carla

Stayed 2 nights in Sep 2022

6/10 Okay

victoria

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022