Av. Bonampak Lote 1, Manzana 1, Super Manzana 6, Cancun, QROO
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
The stuff was very helpful every time I called they hurry up and come to assist me
LaTosha Necola
Stayed 1 night in Apr 2024
Response from Francisco Ramos G.M on Apr 10, 2024
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
Attached to mall with various shopping and dining options.
Guillermina
Stayed 1 night in Mar 2024
Response from Francisco Ramos G.M on Apr 4, 2024
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
This hotel is connected to a large mall. So there’s lots to do shopping wise. Very busy and active. Nice areas to walk too as well.
Leonard
Stayed 4 nights in Jan 2024
Response from Francisco Ramos G.M on Mar 29, 2024
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
10/10 Excellent
Stephanie
Traveled with partner
Mar 24, 2024
Liked: Cleanliness, staff & service, amenities
Good location, staff very friendly.
Stephanie
Stayed 5 nights in Mar 2024
Response from Francisco Ramos G.M on Apr 12, 2024
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
10/10 Excellent
Jennifer, Wellington
Mar 14, 2024
Jennifer
Stayed 3 nights in Mar 2024
Response from Francisco Ramos G.M on Apr 4, 2024
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
4/10 Poor
Taylor
Mar 6, 2024
Liked: Cleanliness
Taylor
Stayed 4 nights in Mar 2024
Response from Francisco Ramos on Mar 9, 2024
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
8/10 Good
Mercedes
Feb 3, 2024
Liked: Cleanliness, staff & service
Suitable property for a short term stay before or after flight, for business travel, etc. Simple furnishings and property, slightly dated, sounds carry a bit room to room. Accommodating staff who helped store my bags upon early arrival and access a day pass to the sister resort on the beach.
Mercedes
Stayed 1 night in Feb 2024
Response from Francisco Ramos G.M on Feb 3, 2024
Thank you for sharing with us the experience you had during your recent visit to the Fiesta Inn Cancún las Americas. Your opinion is very important to us, because it helps us always improve.Once again, thank you for your preference and we hope to see you back soon in this your home away from home.Cordially
8/10 Good
Eudora
Jan 10, 2024
Eudora
Stayed 3 nights in Dec 2023
Response from Fiesta Inn Cancun on Feb 2, 2024
Agradecemos el tiempo que se ha tomado en evaluar la satisfacción de su estancia con nosotros, esperamos muy pronto tenerle de regreso, será un verdadero placer.
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Breakfast was not included. Understood. 68 CAD for 2 of us to have the breakfast buffet..... rediculous!!!
Sink would not drain water, hot water was more like warm water.
Kevin
Stayed 3 nights in Jan 2024
Response from Francisco Ramos G.M on Jan 11, 2024
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
10/10 Excellent
Xukai
Jan 3, 2024
Xukai
Stayed 3 nights in Dec 2023
Response from Fiesta Inn Cancun on Jan 23, 2024
Muchas gracias por sus amable evaluación, esperamos muy pronto tenerle de regreso con nosotros, será un verdadero placer.
2/10 Terrible
Mariela
Jan 3, 2024
Mariela
Stayed 7 nights in Dec 2023
Response from Fiesta Inn Cancun on Jan 23, 2024
Muchas gracias por sus amable evaluación, continuaremos trabajando en nuestras áreas de oportunidad .Esperamos muy pronto tenerle de regreso con nosotros, será un verdadero placer.
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
6/10 Okay
Michael
Jan 3, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location, friendly staff. Photos of jr suite are not accurate. No amenities in the room.
Michael
Stayed 3 nights in Dec 2023
Response from Francisco Ramos G.M on Jan 11, 2024
Receive a great greeting from all of us who work at Fiesta Inn Cancun Las Américas, we very much appreciate the comments from your recent visit, these always help us to continue working with our continuous improvement effort.Once again, thank you for your preference and we hope to see you back soon in this home.Greetings .
2/10 Terrible
Juan
Dec 31, 2023
Juan
Stayed 1 night in Dec 2023
Response from Francisco Ramos G.M on Jan 11, 2024
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Very helpful staff. Located in a shopping mall, tons of options for shopping, dining and entertainment. Great food, recommend La Parrila in the second floor food city of the adjacent mall. Hotel has free coffee from 6-9 AM on the fifth floor. Bus and taxi stand on both sides of the mall.
Carlos
Stayed 3 nights in Dec 2023
Response from Francisco Ramos G.M on Jan 11, 2024
Receive a great greeting from all of us who work at Fiesta Inn Cancun Las Américas, we very much appreciate the comments from your recent visit, these always help us to continue working with our continuous improvement effort.Once again, thank you for your preference and we hope to see you back soon in this home.Greetings .
Pretty bad and run down conditions. Booked a mini suite. Quite dirty, poor lighting, triangular shape suite. No easy to find; hotel is within a mall/shopping ctr.
Aldo
Stayed 1 night in Dec 2023
Response from Francisco Ramos G.M on Jan 11, 2024
Receive a great greeting from all of us who work at Fiesta Inn Cancun Las Américas, we very much appreciate the comments from your recent visit, these always help us to continue working with our continuous improvement effort.Once again, thank you for your preference and we hope to see you back soon in this home.Greetings .
Shower and elevator did not work, run down property
marcela
Stayed 1 night in Dec 2023
Response from Francisco Ramos G.M on Jan 11, 2024
Receive a great greeting from all of us who work at Fiesta Inn Cancun Las Américas, we very much appreciate the comments from your recent visit, these always help us to continue working with our continuous improvement effort.Once again, thank you for your preference and we hope to see you back soon in this home.Greetings .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
4/10 Poor
Omar
Dec 7, 2023
Disliked: Staff & service
Omar
Response from Francisco Ramos G.M on Feb 13, 2024
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Reciba un gran saludo por parte de todos los que laboramos en Fiesta Inn Cancun Las Américas, agradecemos mucho los comentarios de su reciente visita, estos siempre nos ayudan a continuar trabajando con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa.Saludos .
Receive a great greeting from all of us who work at Fiesta Inn Cancun Las Américas, we very much appreciate the comments from your recent visit, these always help us to continue working with our continuous improvement effort.Once again, thank you for your preference and we hope to see you back soon in this home.Greetings .
8/10 Good
Pamela
Nov 9, 2023
Pamela
Stayed 4 nights in Oct 2023
6/10 Okay
EDUARDO
Business traveler
Nov 4, 2023
Liked: Staff & service
Disliked: Amenities
Mucho ruido a lado de la habitación que me quede y la regadera no salía mucha agua caliente
EDUARDO
Stayed 1 night in Nov 2023
Response from Francisco Ramos G.M on Nov 8, 2023
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita a Fiesta Inn Cancun Las Américas, para nosotros su opinión es muy importante y nos ayuda a continuar siempre con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa en Cancun.Cordialmente.
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita a Fiesta Inn Cancun Las Américas, para nosotros su opinión es muy importante y nos ayuda a continuar siempre con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa en Cancun.Cordialmente.
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita a Fiesta Inn Cancun Las Américas, para nosotros su opinión es muy importante y nos ayuda a continuar siempre con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa en CancunCordialmente.
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita a Fiesta Inn Cancun Las Américas, para nosotros su opinión es muy importante y nos ayuda a continuar siempre con nuestro esfuerzo de mejora continua.Cordialmente.
Was give a room with a common door, could hear everything, got changed to another room with hardly any water coming out from shower and no hot water
Gene
Stayed 1 night in Jun 2023
Response from Francisco Ramos G.M on Jul 3, 2023
Thank you for sharing with us your experience you had during your recent visit to Fiesta Inn Cancun Las Américas. Your opinion is very important to us, because it helps us to always improve.Once again, thank you for your preference and we hope to see you back soon, in this your home away from home.Cordially
6/10 Okay
Monica
Traveled with family and small children, Traveled with family
Jun 10, 2023
Liked: Cleanliness
Disliked: Amenities
Check in okay although you won’t be given a room until 16:00. The rooms are okay, bit small and older but comfortable and clean. AC works very well. I like the balcony. The outside areas are clean, beautiful. Pool is wonderful… beach amazing. I feel like any extra service pricing is outrageous. Food was good. Overall, pleasant stay.
Monica
Stayed 1 night in Jun 2023
Response from Francisco Ramos G.M on Jul 3, 2023
Thank you for sharing with us your experience you had during your recent visit to Fiesta Inn Cancun Las Américas. Your opinion is very important to us, because it helps us to always improve.Once again, thank you for your preference and we hope to see you back soon, in this your home away from home.Cordially
10/10 Excellent
Missael Isaac Mendoza
Jun 8, 2023
Missael Isaac Mendoza
Stayed 2 nights in Jun 2023
Response from Francisco Ramos G.M on Jul 3, 2023
Agradezco la amabilidad de compartir con nosotros la experiencia que tuvo durante su reciente visita a Fiesta Inn Cancun Las Américas, para nosotros su opinión es muy importante y nos ayuda a continuar siempre con nuestro esfuerzo de mejora continua.Una vez más, gracias por su preferencia y le esperamos pronto de regreso en esta su casa en CancunCordialmente.
4/10 Poor
Ateeya, Carlsbad
Business traveler
May 26, 2023
Liked: Cleanliness
I’ve stayed at this property on several occasions and it’s a shame that more than once I’ve paid for the Junior Suite and received a smaller, basic suite. What’s worse is the front desk knew each time that they oversold and yet tried to convince me that the suite I had was the correct one - only to abruptly change stories once they realized I had already stayed in an actual junior suite and knew better. So nice enough properly but don’t bother paying for the larger suites - its the luck of the draw whether or not you’ll get it.
Ateeya
Stayed 1 night in May 2023
Response from Francisco Ramos G.M on Jul 3, 2023
Thank you for sharing with us your experience you had during your recent visit to Fiesta Inn Cancun Las Américas. Your opinion is very important to us, because it helps us to always improve.Once again, thank you for your preference and we hope to see you back soon, in this your home away from home.Cordially
Thank you for sharing with us your experience you had during your recent visit to Fiesta Inn Cancun Las Américas. Your opinion is very important to us, because it helps us to always improve.Once again, thank you for your preference and we hope to see you back soon, in this your home away from home.Cordially
The property was decent but I saw red stains on the bed sheets which is just nasty and they were in the pillow case. On the plus side the service was wonderful.
MrAcecom7
Stayed 1 night in Mar 2023
8/10 Good
Rosalie
Mar 27, 2023
Rosalie
Stayed 1 night in Mar 2023
10/10 Excellent
Jeffrey Todd, Osage Beach
Mar 24, 2023
Liked: Cleanliness, staff & service, amenities
Check in is always a breeze and greeted with a friendly smile. Comfortable, clean room and quiet. Inside the mall location very convenient.
Jeffrey Todd
Stayed 2 nights in Mar 2023
8/10 Good
Maurice
Traveled with partner
Mar 13, 2023
Liked: Cleanliness
It is like located in a mall. However, the room is not so nice for the price.
Maurice
Stayed 1 night in Mar 2023
Response from Gerente General on Mar 15, 2023
Dear Mr. Maurice, We appreciate the time that you taken to let us know about your recent visit to Fiesta Inn Cancún. We are sorry to hear that the room wasnt what you expect. But we hope to have you back and change your past experience, it will be a real pleasure.Best regardsEliud
The location is perfect. It’s close to the entry of the hotel zone as well as lots of good restaurants in downtown. Besides, it’s inside of the shopping mall. It’s very convenient to do everything.
Xinnan
Stayed 4 nights in Feb 2023
Response from Gerente General on Mar 15, 2023
Dear guest, I would like to thank you for taking the time to let us know your comments regarding your recent visit to Fiesta Inn Cancún las Américas.We are glad to know that you had a memorable experience at our beautiful property and our service did please you.Best RegardsEliud Santibañez
The only issue for us was restocking our bath towels one day 1 large 1 bath sheet never 2 towels the same. Room service would be quick to correct
Angela
Stayed 7 nights in Jan 2023
Response from Gerencia General on Feb 9, 2023
Estimado huésped.Muchas gracias por su importante vista y calificación.Esperamos su amable regreso.
10/10 Excellent
Karla
Jan 21, 2023
Karla
Stayed 4 nights in Jan 2023
4/10 Poor
Victor Hernandez
Traveled with family
Jan 18, 2023
Liked: Staff & service, amenities
Paper thin walls, you can hear everything from the room next to you. Tiny room.
Victor Hernandez
Response from Gerencia General on Jan 26, 2023
Querido invitado.Agradecemos su visita, así como el tiempo en responder a esta reseña.Continuaremos mejorando para usted, esperando darle la bienvenida nuevamente pronto.Reciba nuestros mejores saludos.
dear guestWe appreciate your visit, as well as the time to respond to this review.We will continue to improve for you, looking forward to welcoming you back soon.Receive our best regards.
The Lexi digital assistance doesn’t work. Would have spent more money ordering poolside if Lexi worked. FYI, no robes as posted on website in Junior Suites.
Kevin
Response from Gerencia General on Jan 26, 2023
dear guestWe appreciate your visit, as well as the time to respond to this review.We will continue to improve for you, looking forward to welcoming you back soon.Receive our best regards.
10/10 Excellent
John
Jan 7, 2023
John
Stayed 1 night in Jan 2023
Response from Gerencia General on Jan 26, 2023
Querido invitado.Agradecemos su visita, así como el tiempo en responder a esta reseña.Continuaremos mejorando para usted, esperando darle la bienvenida nuevamente pronto.Reciba nuestros mejores saludos.