Outdoor wedding area

Reviews of Wyndham Grand Cancun All Inclusive Resort & Villas

4 out of 5
Wyndham Grand Cancun All Inclusive Resort & Villas
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 1385 out of 2785 reviews" "
Rating 8 - Good. 723 out of 2785 reviews" "
Rating 6 - Okay. 347 out of 2785 reviews" "
Rating 4 - Poor. 178 out of 2785 reviews" "
Rating 2 - Terrible. 152 out of 2785 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham Grand Cancun All Inclusive Resort and Villas was clean, the restaurants had great food, the beach and pool areas were clean, the staff was friendly and attentive. The only issue was the room refrigerator didn't get very cold, however the refrigerator issue did not take anything away from this great resort! We definitely will be returning for many more visits! Thanks Wyndham Grand!
Stayed 6 nights in May 2024

10/10 Excellent

Johane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had amazing stuff
Stayed 7 nights in May 2024
Response from Wyndham Grand Cancún on May 10, 2024
Dear JohaneThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regads

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Activities are too far away
Stayed 5 nights in May 2024
Response from Wyndham Grand Cancún on May 10, 2024
Thank you Jose for taking the time to tell us about your experience at Wyndham Gran Cancun.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time!
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 10, 2024
Dear CrystalThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards

2/10 Terrible

Ghadeer

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Yy
Stayed 3 nights in May 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear GhadeerThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely

10/10 Excellent

Jalen

Traveled with partner
Convenience
Stayed 3 nights in May 2024
Response from Daniel P on May 6, 2024
Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel convenient and worthy of a perfect 5-star rating. Providing convenience and comfort to our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Warm regards,

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 6 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Raul,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced good service during your stay and awarded us a perfect 5-star rating. Providing excellent service is at the heart of everything we do, and we're thrilled to have met your expectations. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to welcoming you back for another memorable stay!Warm regards,

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good!
Stayed 3 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Jin,Thank you for your wonderful feedback and for awarding us a perfect 5-star rating! We're thrilled to hear that you had a good experience during your stay. Your satisfaction is our utmost priority, and we're grateful for the opportunity to have served you. Should you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Shirin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are too nice and the food is great!
Stayed 4 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Shirin,Thank you so much for your glowing review! We're thrilled to hear that you found our staff to be exceptionally friendly and enjoyed the delicious food. Providing exceptional service and culinary experiences is what we strive for, and we're delighted to have met your expectations. We can't wait to welcome you back for another wonderful experience!Warm regards,

8/10 Good

Mai

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The number of pools was great. The kid zone and pool area was nice. Did not like that there is no buffet option for lunch. The dinner buffet lacked flavorful options.
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear MaiThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Aisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the resort is really good. The wifi is a bit choppy but works great in the lobby and if you are staying in the main building. The entertainment is great and the beach is awesome!
Stayed 8 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Aisha,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the culinary delights at our resort! We've noted your feedback regarding the wifi, and we'll work diligently to improve its consistency throughout the property. It's great to know that you found our entertainment offerings enjoyable and that you had a fantastic time at our awesome beach! We look forward to welcoming you back for another memorable experience soon!Regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear MichaelThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.Sincerely

6/10 Okay

stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is not very friendly, I felt ignored many times, breakfast wasn't that good, piña restaurant is the only one that's great.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear StephanieThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Rajib

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here. Excellent service
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear RajibThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

Pietroantonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Pietroantonio,Thank you for taking the time to rate our service with 5 stars! Your positive feedback is truly appreciated and motivates us to maintain the highest standards. If you ever have any questions or need assistance, please don't hesitate to contact us. We're here to ensure your experience remains exceptional.Warm regards,

10/10 Excellent

Rogelio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! I came here with the wife and two kids ( one year old and two year old) great food! Great pools! And great beach area. The service was great. Highly recommend! Thanks to Oliver and Adal who took care of our family while we rented a cabana at the beach and pool. Great kids area as well!
Stayed 3 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Rogelio,Thank you so much for your glowing review! We're delighted to hear that you and your family had an amazing time at our resort. It's fantastic to know that you enjoyed the great food, pools, and beach area. We're thrilled that our service met your expectations and that Oliver and Adal provided excellent care for your family during your cabana rental experience. We'll be sure to pass along your appreciation to them. We're also pleased that you found our kids' area to be great! Your recommendation means the world to us, and we can't wait to welcome you all back for another wonderful stay in the future.Warm regards,

2/10 Terrible

Paris

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The ceiling was leaking in the middle of the night my spouse slipped in it and hurt her self all they did is make us sign something saying she was ok and didn’t offer any compensation if she had broken a bone or anything they wouldn’t not of cared she had lots of bruises and a swollen knee
Stayed 2 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Paris,We're deeply sorry to hear about the incident that occurred during your stay with us. The safety and well-being of our guests are of the utmost importance to us, and we take incidents like this very seriously. We apologize for any discomfort or inconvenience this may have caused you and your spouse.Please know that your feedback is invaluable to us, and we will use it to improve our procedures and ensure that incidents like this are handled with the utmost care and attention in the future.Regards

8/10 Good

Somang Daniel

Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear DanielThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. Sincerely

10/10 Excellent

Karunaagaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this exquisite resort, and I can't stop raving about it! From the moment we arrived, the staff made us feel like royalty with their warm hospitality and genuine friendliness. The food was not only delicious but also offered a fantastic variety to suit every taste bud. The highlight for me was definitely the pool area and beach. Both were impeccably maintained, providing a picturesque backdrop for relaxation and enjoyment. The beauty of the surroundings truly exceeded my expectations. Our villa was a haven of luxury, boasting stunning décor and all the amenities one could ask for. It was evident that attention to detail was a top priority, making our stay even more memorable. Overall, our experience was nothing short of exceptional. I can't wait to return and create more wonderful memories at this paradise on earth.
Stayed 3 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Karunaagaran,Thank you so much for your glowing review! We're absolutely delighted to hear that your recent stay at our resort was nothing short of exceptional. It's heartwarming to know that you felt like royalty from the moment you arrived, and we're thrilled that our staff's warm hospitality and genuine friendliness contributed to making your experience memorable. We're delighted that you enjoyed the delicious and diverse food offerings, as well as the impeccably maintained pool area and beach, which provided a picturesque backdrop for relaxation and enjoyment. Your compliments about our villa and its stunning décor, as well as the attention to detail, truly warm our hearts. We're honored that we could exceed your expectations, and we can't wait to welcome you back to create even more wonderful memories at our paradise on earth. Until then, we wish you all the best!Warm regards,

2/10 Terrible

Adelina

Traveled with partner
Disliked: Property conditions & facilities
Dining was poor stuff unprofessional and some of them rude and the beach is horrible.
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear AdelinaThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

4/10 Poor

Fabricio

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear FabricioThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations.Sincerely

10/10 Excellent

Steffania Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff: Bredy, Osman, Estefania, and David they all made my stay extremely special. They all worked in the restaurants Bredy and Osman at la Piña. Estefania at the bar area, and David at la vista. They are wonderful employees, and their customer service was outstanding
Stayed 5 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Steffania,Thank you so much for your kind words! We're thrilled to hear that Bredy, Osman, Estefania, and David made your stay extremely special. Your compliments about their exceptional customer service mean the world to us. We'll be sure to pass along your praise to them. It's fantastic to know that they played a significant role in making your experience memorable. We're lucky to have such dedicated employees, and we're delighted that they exceeded your expectations. We can't wait to welcome you back for another wonderful stay with us!Warm regards,

10/10 Excellent

Lindsay Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very very friendly and accommodating! I brought my child and every morning the staff would say hello and hug him! All of the restaurants are delicious! The pools are clean and fun!
Stayed 4 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Lindsay Elaine,Thank you so much for your heartwarming feedback! We're delighted to hear that our staff went above and beyond to make you and your child feel welcome and appreciated during your stay. It warms our hearts to know that they greeted your child with such warmth and made him feel special every morning. We're thrilled that you enjoyed the delicious offerings at all of our restaurants and had a great time at our clean and fun pools. Your satisfaction is our top priority, and we can't wait to welcome you and your family back for another wonderful experience!Warm regards,

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanups everything
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear RosemaryThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.

6/10 Okay

JaeIn

Liked: Cleanliness, amenities, property conditions & facilities
..
Stayed 2 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear JaelThank you for taking the time to tell us about your experience at Wyndham Grand Cancun.Best regards!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Tyler,We wanted to express our gratitude for your fantastic 5-star rating! Your satisfaction is our priority, and we're thrilled to have met your expectations. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your experience remains top-notch.Best regards,

10/10 Excellent

JESSIE, Newport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in Cancun many times at different hotels. The food was good here and service was great. GINO is amazing at his job and made us feel welcomed.
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear JessieThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Mel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff overall was very helpful and friendly. The only exception was the managers for the time share presentation. She became rude when we would not agree to purchase the time share. Bar staff, waiters and support staff was excellent. The location is good and are the amenities. Restaurants are generally good.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear MelThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

8/10 Good

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had a lovely stay the beach across was beautiful and pools/entertainment good. Only criticism is the sound walls are very thin so some sleepless nights if you have noisy neighbours
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear SophieThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a lovely stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

6/10 Okay

Piyal

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very few options for people with vegetarian diet. Some extra charges are required for certain drinks/food which is not mentioned anywhere.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear PiyalThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations.Sincerely

8/10 Good

Colleen

Traveled with family
Liked: Amenities, property conditions & facilities
Overall, this hotel is worth the price. The food was not great (lack of flavor, not gross). The drinks were wonderful. The male employees were friendly, but the female employees were rude. As an Expedia VIP, my room was upgraded and that was AMAZING! Great ocean views!
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear CollenThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear DavidThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

Clint

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view!
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear ClintThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.Sincerely

10/10 Excellent

Julia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean views and a very nice room. Friendly staff and so helpful. Had a great experience here.
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear JuliaThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear EdwinThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Sincerely

8/10 Good

Di

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear DiThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Sincerely

8/10 Good

Sonya L

Traveled with partner
Liked: Amenities, property conditions & facilities
It was good.
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear SonyaThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Sincerely

10/10 Excellent

Vanessa Rubina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort 10/10
Response from Wyndham Grand Cancún on May 6, 2024
Dear VanessaThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely!

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always amazing for us!
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear TaylorThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear AlexanderThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.Sincerely

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was amazing! Staff that blew us way with their service, Noe, Carlos and Nohemí were courteous and the food was very delicious!
Stayed 6 nights in Apr 2024
Response from Wyndham Grand Cancún on May 10, 2024
Dear JenniferThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Claudia Cristina Oliveira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, big,nice pools, the food was good especially the breakfast. In general it is a great place to stay. The only thing I didn't like is that the personnel in the hotel asked too many personal questions, such as: "Do you have kids? Why not? " Do you work? What do you do? I felt uncomfortable answering so many personal questions.
Stayed 6 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear ClaudiaThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Jacob,Thank you very much for your excellent rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. If you have any further comments or suggestions in the future, please don't hesitate to reach out. We look forward to serving you again soon!Warm regards,

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 4 nights in Apr 2024
Response from Wyndham Grand Cancún on Apr 27, 2024
Dear Rajesh!Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I am particularly pleased that you found an excellent place for your vacation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best regards!

4/10 Poor

Diamille

Traveled with family and small children
Disliked: Cleanliness, amenities
We booked this resort bc of the villa and because it states that kids stay free on the property description on Expedia. That is not true. There is a charge for each kid based on their ages per day. Also, the villas need an update badly. Our villa had an old smell, discolorations in the wood, the plugged holes and did not further repair them, our mini split was leaking water down to an electrical outlet were the tv was plugged up, and the bathtub faucet was broken and water leaked all over the bathroom floor when running water for my children to bath. The property was not quick about fixing any of the issues. We had to call back twice hrs apart before anyone came for the tub and ac issues. We had 3 upstairs balconies none of which had chairs. We asked for chairs for them and was told they don't know if they have chairs. We called back and someone else said oh we do we will bring them. We had to call back again for the chairs. Also, their is a 5 dollar delivery fee for every time you order the ALL INCLUSIVE room service. This is the first time I have ever encountered that. 5 dollars isn't that big of a deal but for EVERY order and this information isn't disclosed until you check in which is very deceptive. Some of the staff were incredibly rude bc they were busy and looked to be understaffed. We would not stay here again. Even though the villa is spacious!
Stayed 3 nights in Apr 2024
Response from Wyndham Grand Cancún on May 6, 2024
Dear DiamilleThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had some issues in the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the best staff. They truly make your vacation memorable. The food is good, there are fun shows in the evenings and a duo plays in the lobby bar every night. It’s not a party atmosphere and is a smaller property. We appreciate both of those things. They just opened up a separate kid’s area and it’s beautiful.
Stayed 5 nights in Apr 2024
Response from Wyndham Grand Cancún on Apr 27, 2024
Dear JenniferThank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a vacation memorable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Best Regards!

6/10 Okay

Oxana, Palm Harbor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The beach is the most great part.
Stayed 1 night in Apr 2024
Response from Wyndham Grand Cancún on Apr 26, 2024
Thank you for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas.

10/10 Excellent

Noemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant hotel. I didn't know what's to expect but it was an amazing experience. We came down for spring break for a few days and the staff was amazing. From breakfast (the Paloma) Carlos aka Carlitos was always happy to see us to the Sushi Bar with Manual. He had some amazing special drinks! The entertainment and games was a great way to spend a day at the main pool (Luis and Paola from entertainment team what a fun bunch)! Rooms are spacious and clean. View from all points of the hotel is amazing. Highly recommend this hotel! Thank you for a great stay Wyndham!
Stayed 4 nights in Apr 2024
Response from Daniel P on May 6, 2024
Hi Noemi,Thank you so much for your kind words and for choosing to stay with us during your spring break! We're thrilled to hear that you had an amazing experience at our hotel and that our staff, from Carlos at breakfast to Manuel at the Sushi Bar, made your stay memorable. We'll be sure to pass along your compliments to them. It's fantastic that you enjoyed the entertainment and games at the main pool with Luis, Paola, and the rest of the entertainment team—they really know how to make your time with us fun! We're delighted that you found our rooms spacious and clean, and that you appreciated the amazing views from all points of the hotel. Your recommendation means a lot to us, and we can't wait to welcome you back for another great stay at Wyndham Grand Cancun!Warm regards,

10/10 Excellent

Lyubov Mykolayivna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for a good deal! Quite and just enough to take a break from life and enjoy! It’s not extremely luxury, but if you are looking forward to enjoying the beach and have some food it’s a perfect place. Smaller than some hotels, but it give a bit of privacy feeling that I’ve enjoyed. Thanks ( Lois front desk needs to be better at a customer service, the rest of Staff is wonderful) Italian restaurant is the best 🎉
Stayed 3 nights in Apr 2024
Response from Daniel P on Apr 26, 2024
Hi Lyubov,Thank you for your kind words about your recent stay with us. We're thrilled to hear that you found our hotel to be a great deal and a perfect place to take a break and enjoy some relaxation.We're glad that you appreciated the quieter atmosphere and the sense of privacy that our smaller size provides. It's wonderful to know that you enjoyed the beach and dining options during your time with us, particularly the Italian restaurant!We're grateful for your feedback regarding Lois at the front desk. Rest assured, we will address this internally to ensure that we continue to provide excellent customer service across all areas of our hotel.We look forward to welcoming you back for another fantastic stay in the future.Regards