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Reviews of Park Royal Beach Cancun - All Inclusive

3.5 out of 5
Park Royal Beach Cancun - All Inclusive
Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 327 out of 1005 reviews" "
Rating 8 - Good. 280 out of 1005 reviews" "
Rating 6 - Okay. 183 out of 1005 reviews" "
Rating 4 - Poor. 107 out of 1005 reviews" "
Rating 2 - Terrible. 108 out of 1005 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hottest lobby ever stayed in. Terrible food.
Stayed 3 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 24, 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your feedback into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Cordially,

10/10 Excellent

Andrey, Antelope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here with 2 kids age 5&7. They had a blast at the kids pool, we barely went to the ocean because of how much they loved the slides. Ocean had pretty big waves in April so it wouldn’t be very safe for kids anyways. Food was pretty good, it was pretty much the same every day though.overall I recommend it and would come back here!
Stayed 8 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 22, 2024
Dear Mr. Nevyadomskiy,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Good

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids and families otherwise good location nice amenities beautiful beach
Stayed 3 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 22, 2024
Dear Mrs. Love,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

8/10 Good

Md Anwarul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel environment and entertainment was awesome. The building we stayed needs some upgradation very old part compare ro the other building. But overall a memorable experience for me.
Stayed 6 nights in Apr 2024
Response from Md Anwarul on Apr 17, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Md Anwarul:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Chelsea

Traveled with partner
Disliked: Cleanliness, staff & service
We had no remote for the tv in the room, the phone didn’t work at all and the cleaning staff barely cleaned the room even after high tips left for them. No one speaks English. Limited for snacks and food after hours. Went to the lobby one evening to ask for a fork for a dessert we had saved in the fridge and they refused to get us something. Paid for all inclusive and could never get in for a reservation to the very limited 3 restaurants. There were hand prints on the large mirror in the room and all week after cleaning they were still there. Our room smelt strong of paint the moment we got there. My partner was disappointed with the amount of people trying to sell you excursions and hotel packages right in the lobby. They tricked you by asking if you got your welcome gift. We didn’t get a tour and had no idea where to get towels or anything for the beach loungers. This was our first time to Cancún. We would go back but we will definitely stay at a different resort. Lack of restaurants and evening entertainment.
Stayed 7 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 15, 2024
Dear Guest,We want to thank you for your preference and taking the time to share your opinion with us. We deeply regret not having met your travel expectations, we assured you that we will take your opinion into account to continue improving.We hope to have the opportunity to welcome you again in the near future and show you our true spirit of service.Sincerely,

6/10 Okay

Brenda

Traveled with family
Disliked: Cleanliness
Found 2 cockroaches in my room 2 days in a row. Food was not the best. Same food repeated for lunch and dinner.
Stayed 4 nights in Apr 2024
Response from Brenda on Apr 13, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Brenda:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Ivan V

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but odd smell was in there, a bit outdated need a bit refreshing and detail repairing even smal things in rooms, like sink drain plug install curtain in the shower so water doesn’t end up all over the floor fan in the bathroom so it actually does the job, floors were marble so cold no rugs so you need to wear flops other that that good place.
Stayed 6 nights in Apr 2024
Response from Hugo Reyes on Apr 8, 2024
Thank you for your stay at Park Royal Beach Cancun, it has been a pleasure to welcome you to this "your home away from home".Thank you for taking the time to shared your comments, we will be working to improve every day.We hope to have the opportunity to welcome you again in the near future.Warm Regards,

10/10 Excellent

Raquel, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Park Royal Beach Cancun on Apr 10, 2024
Estimada Raquel,En nombre de todo el staff del hotel, queremos agradecer su visita a esta su "casa lejos de casa". Nos complace saber que hemos cumplido al 100% con sus expectativas.Esperamos tener el gusto de su presencia en un futuro cercano.

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing.everything was excellent Except for the entertainment it could be a bit more diverse
Stayed 3 nights in Mar 2024
Response from Chantelle on Apr 4, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chantelle:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

2/10 Terrible

carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service! Stay away pick any other hotel in cancun. Reservation manager call me i have been trying to get ahold of you since march 25
Stayed 2 nights in Mar 2024
Response from Carlos on Apr 3, 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Carlos:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Simran Preet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Simran Preet on Apr 1, 2024
Dear Mr. Simran Preet:We appreciate your review, it is wonderful to know that you had a more than pleasant experience. We hope to welcome you back next time and make you feel at home. Kind regards, Guest Service, Park Royal Beach Resort Cancun.

4/10 Poor

Maria

Stayed 5 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 31, 2024
Thank you for taking the time to share us your opinion, your evaluation will be considered to improve our service.We hope to have the opportunity to be your host once again.Warm regards

2/10 Terrible

Timothy Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE
Stayed 5 nights in Mar 2024
Response from Timothy on Mar 29, 2024
Dear Mr. Timothy:We lament that your experience at the hotel was not as expected please accept our sincere apologies; we hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Resort Cancun.

4/10 Poor

Syrja

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The service was not so good.My experience: we didn’t have hot water and I called couple times, I told them at front desk couple times and finally they fixed. The room doesn’t have balcony and windows couldn’t open. Food was same for breakfast, for lunch and for dinner and every day.
Stayed 6 nights in Mar 2024
Response from Syrja on Mar 28, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Syrja:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Irfan

Stayed 3 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 16, 2024
Dear Irfan Meghani,We want to thank you for your preference and taking the time to share your opinion with us. We are very happy that your stay was pleasant and we are very confident that you would recommend our services.We hope to have the opportunity to welcome you again in this your "Home away and Home".Cordially,

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing customer service is awesome I went with my husband and 3 kids and we enjoyed everything from the food to the pool and a mall right in front of the hotel very convenient. The rooms were clean and so spacious with great view of the beach. All the employees really make you feel like home. I give this hotel 5 stars Restaurant are hard to get in since you need a reservation but they have a buffet that’s open most of the day including late night snack.
Stayed 3 nights in Mar 2024
Response from . on Mar 26, 2024
Good afternoon,Thank you for choosing us as your hotel, we were very happy to have you at home.We also want to thank you for taking the time to give us your evaluation, your comments are very important to us.We are waiting for you again.Greetings.

10/10 Excellent

Stephen William

Liked: Cleanliness, staff & service, property conditions & facilities
Was a really nice place to stay
Stayed 13 nights in Mar 2024
Response from . on Mar 25, 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

4/10 Poor

Maria R, Oak Lawn

Stayed 4 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 13, 2024
Estimada Maria R Reyes,Queremos agradecerle por su preferencia y darse el tiempo de compartirnos su opinión. Lamentamos profundamente no haber cumplido al 100% con sus expectativas de viaje, tenga por seguro que tomaremos en cuenta su opinión para seguir mejorando.Esperamos tener nuevamente la oportunidad de recibirla en un futuro cercano y mostrarle nuestro verdadero espíritu de servicio.Cordialmente,

8/10 Good

Dayna

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from . on Mar 25, 2024
Good morning,Thank you for staying with us, we were very happy to have you with us.We also want to thank you for taking the time to respond to the review. We hope to see you soon.Greetings.

2/10 Terrible

Fermin

Stayed 5 nights in Mar 2024
Response from Park Royal Beach Cancun on Apr 10, 2024
Estimado Sr. Fermín,Gracia por tomarse el tiempo en compartirnos su evaluación, queremos asegurarle que la tomaremos en cuenta para continuar mejorando nuestro servicio.Esperamos tener el gusto de su presencia en un futuro cercano y poderle demostrar nuestro verdadero espíritu de servicio. Cordialmente,

8/10 Good

Sergey

Liked: Cleanliness
The beach was not too bad. the view from the roof bar was good.
Stayed 6 nights in Mar 2024
Response from Sergey on Mar 21, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Sergey:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Levi

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The website made this place seem a lot better than it actually was. Previous reviews said the place was “old and outdated” and I can confirm. The elevators are not equipped for the capacity of the resort, they were too small and too slow. We waited for the elevator for almost 5 minutes at some times. Upon checking in our room, we noticed our bedsheets were dirty. We paid for the all inclusive package and had trouble making reservations at the restaurants. The app we were instructed to use for reservations and activities went down frequently. Based on my experience from this resort, I would not recommend it to anyone. We also heard other guests complaining about the lack of service from the resort during our stay.
Stayed 4 nights in Mar 2024
Response from . on Mar 17, 2024
Good day,First of all we want to thank you for choosing us to stay with us.We want to inform you that your opinion and your review is very important to us since it allows us to improve, we appreciate the time you took to do so.Sincerely the Park Royal Hotels and Resort team

4/10 Poor

ASIF

Traveled with family
Liked: Amenities
Rooms looks too old and all doors and restrooms are in terrible condition. Food have limited option and looks like same food have been rotated in different time to other station .. I have just did breakfast which was ok . They need to change utensils where the food is served as they look old and dirty.. overall it need rooms and food station updated Pool area food and snacks was good Can’t go back there again !!!
Stayed 6 nights in Mar 2024
Response from Asif on Mar 15, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Asif:Let us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Mayra Elizabeth

Traveled with family and small children
Nice place. Everything was clean. The buffet didn’t have much to offer and got boring after day 2. Staff was friendly but we traveled with a toddler and getting milk from them was a back and forth situation. The lobby people couldn’t even assist with that. However the people from the buffet were able to provide some but it seemed like they would get in trouble for doing so. Overall, the place is very good. We needed transportation one day and the bell boys were able to assist right away. I would say the only thing we felt could be better is the food. Oh and we had no luck trying to make a dinner reservation at one of their restaurants.
Stayed 4 nights in Mar 2024
Response from . on Mar 15, 2024
Good day,First of all, thank you for choosing us to stay with us. Your comments are very important to know in detail what you need.Thank you very much for taking the time.Greetings

8/10 Good

Patricia, Hilmar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for 18 years & this was the first trip with our children. We love the location & staff at this hotel & couldnt wait to share it with them. 2 of our 3 rooms had water coming from the ceilings & the A/C did not work well. There was no hot water in all 3 rooms most days but that was bareable. The hotel could use some upgrades or better maintenance. Its still our favorite location in the hotel zone.
Stayed 6 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 13, 2024
Dear Guest,Thank you for taking the time to evaluate our hotel, your responses are very important to us. We are very sorry for the inconvenience you experienced during your stay, please accept our sincerest apologies.We hope you give us an opportunity on the near future to regain your trust.Warm Regards

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing vacation at Park Royal. This was our second visit but first with our young girls From the moment we walked in the doors we were treated so well by all of the staff. The buildings were safe and clean. There was so much to do for both adults and children. We definitely never went hungry or thirsty at all. All of the guests were happy and friendly. The rooms were perfect. If you are travelling with a young family I highly recommend the presidential / family suite with terrace. We received a complementary upgrade to it and I was blown away. We had a living room, bedroom, two bathrooms and our own private splash pool, which was perfect for when we all needed some down time but didn’t want to sacrifice our vacation for it. I don’t think I can say enough about the staff. They were all incredibly helpful! If you want something or have questions just ask! Our concierge Luisa was amazing. We had so many great servers through out the week including but not limited to Saray in the Italian restaurant and Hector, Maria and Wilbert at the buffet. I wish I had gotten some names but the funtastic team who ran the activities was also amazing. This resort is right across the street from La Isla mall which is a great place to wander around, shop and/or enjoy many activities. The bus is easy & cheap to use and stops right out front if you want to explore more. Whether going as a family or couple I highly recommend this resort!
Stayed 6 nights in Mar 2024
Response from Park Royal Beach Cancun on Mar 13, 2024
Thank you for taking a few minutes to share your experience with us, we are delighted to read that we managed to create a memorable experience to you.We hope to have the opportunity to welcome you again here in your home away from home!Warm Regards,

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, staff & service
Food in the buffet could have been better.
Stayed 8 nights in Mar 2024

4/10 Poor

Allyson

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from . on Mar 10, 2024
Good day, First of all, thank you for choosing us to stay with us.We will be very happy to have you on a future stay.Greetings to all.

6/10 Okay

Chad Nathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were always very friendly and welcoming! Staff worked hard keeping everything clean with Prompt Service. Plenty of food choices and options the whole family enjoyed with different themes throughout the week. Our room was cleaned, restocked and tidy each day!! We really enjoyed our stay and had a great time!! We would have loved to see a coffee/bistro option outside of the buffet for early morning. Also would loved to have a daily activity/special food event posted in a central location. We found that we had to search for special food events and activities throughout the day.
Stayed 7 nights in Feb 2024
Response from Chad Nathan on Mar 8, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Chad Nathan:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Jovanka

Liked: Cleanliness, staff & service, property conditions & facilities
The beach area is the best in the entire hotel zone, by far. We stay in Cancun often. There are limited beach chairs, but if you are an early riser, when you are done for the day, swap out your used towels for new ones the next day and go early to the beach to save your spot. Please remember that you get what you pay for. If you are looking for an economical option to stay in paradise, this is not a bad choice. Don’t tear the place apart because the buffet doesn’t have bacon or sliced salmon for the breakfast buffet. If you want top shelf amenities, pay more. This is an ideal spot for a vacation on a budget. The staff are all AMAZING and professional!
Stayed 9 nights in Feb 2024
Response from . on Mar 1, 2024
Good morning,Thank you very much for choosing us to stay.We are very happy that your stay was good.Thank you very much for your comments, it is great feedback for us.It has been a pleasure serving you, we hope to see you soon.Greetings to all

4/10 Poor

Alyssa

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
I travelled with my boyfriend and another couple and we are in our early 20s for reference. We did not enjoy this hotel experience, although the location and beach is very nice. To start we booked 2 rooms with king beds and when we got there we received 2 double beds in both rooms. When we spoke to front desk they said there was nothing they could do and we are not guaranteed what we booked. They kept telling us to come back the next day and they would solve the issue and they never did. Other issues - very bad at accommodating a gluten allergy, I could barely eat anything. There was almost NO night life here (no shows, activities, music playing, bars open late, etc), usually only things such as karaoke which ended early. Many of the mangers and staff were not friendly or accommodating. Food - the buffet area is only half open and there are barely any options for food. Their restaurants were not great either and it is EXTREMELY hard to book reservations on their app. At the end, our flight was delayed many hours and they would not let us stay in the lobby and said we had to leave. We came without high expectations and wanted to enjoy our holiday but this hotel was not a good experience, we do not recommend it for younger groups.
Stayed 6 nights in Feb 2024
Response from . on Feb 29, 2024
Good morning,First of all we want to thank you for taking the time to share your experience, we are very sorry for the stepbacks, however I have the reports and chats of the interaction with you and you did not inform me anything about what you are saying about it, other than the restaurant reservations, but with those there was no problem since they were given to you, a situation that, as I told you in your last day it was important that you mention it to me since only then is it possible to do something to make your stay impeccable.It was a pleasure serving you and we hope to see you here again.Greetings.Sincerely your concierge Luisa Vázquez.

10/10 Excellent

Kacey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! We traveled with a group of 7 and loved every minute of it. As soon as we arrived we were greeted by amazing staff(Argelia). She immediately gave us all the information we needed to book all the dinner reservations by downloading the app, which I did extremely promptly due our group size and wanting to eat at all the restaurants. The app was very helpful to see all the included activities. The food was great. There are 3 bookable restaurants, buffet and a snack shack. We loved all the food and they always had something for the kids to eat. We spent a majority of the time at the kid waterpark area (4,5 year olds). Water shoes are a must, after reading reviews prior to arriving I knew it wouldn't hurt to bring a pair for each of the kids and boy was it spot on. The floor of the waterpark is rough to prevent slipping but it can also hurt those delicate feet. They had tons of activities for the kids, including a foam party and tons of kids crafts. The beach and water were our second favorite to the kiddie pool. The water was amazing, view spectacular and did I mention they served drinks down there!!! Now the bars, they served and tried to make any drink we could come up with. We favored the center pool bar due to Mario and Enrique they were amazing! We don't typically do returning vacations but this is on our list to go back again if we travel to Cancun again.
Stayed 7 nights in Feb 2024
Response from Guest Service on Mar 3, 2024
Dear Mrs. KaceyWe appreciate your comments. It is wonderful to know that you had more than just a pleasant experience but above all that our staff provided exceptional service, at Park Royal Beach Cancun it is the priority of each member of staff to exceed the expectations in every way of our guests, to hear that we have been able brings us a lot of joy. We hope to welcome you again the next time and make you feel at home.Kind regards,Guest Service,Park Royal Beach Cancun Resort.

8/10 Good

JUAN

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from . on Feb 29, 2024
Good day,Thank you for taking the time to evaluate our hotel, your responses are very important to us.We hope to see you again.Greetings

10/10 Excellent

Ross Matthew

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from . on Feb 29, 2024
Good day,Thank you for taking the time to evaluate our hotel, your responses are very important to us.We hope to see you again.Greetings

10/10 Excellent

Julia Mae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was nice and stressful. I almost drowned. and my face is puffy and red. We thought our brother drowned because he didnt want to follow.
Stayed 3 nights in Feb 2024
Response from Mrs. Julia on Feb 25, 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear Julia:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

carla

Traveled with family and small children, Traveled with group
Disliked: Cleanliness
Beach was nice
Stayed 4 nights in Feb 2024
Response from Mrs. Carla on Feb 25, 2024
Park Royal Beach Cancun, Appreciate your valuable commentsDear CarlaFirst and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún. Thank you for taking the time to share the delightful experience you had.It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track.Your words encourage us to work hard so as to keep enhancing our services.Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.Sincerely,Guest Service,Park Royal Beach Cancun.

10/10 Excellent

Corita

Liked: Cleanliness, staff & service, amenities
staff are nice
Stayed 5 nights in Jan 2024
Response from Mrs. Corita on Feb 25, 2024
Park Royal Beach Cancun Agradece su preferencia Estimada Corita: Muchas gracias por su preferencia y por su amable reseña. Fue un placer haberlo recibido en Park Royal Beach Cancún.Gracias por mencionar cada pequeño detalle que disfrutó durante su estancia. Es un placer saber que nuestro esfuerzo está dando resultados.Todos sus comentarios son de gran valor para nosotros, ya que nos impulsan a ser mejores cada día.Tenemos la certeza de que podemos hacerlo sentir en casa cada vez que venga. Estaremos esperando por su visita.Atentamente, Guest Service, Park Royal Beach Cancún.

6/10 Okay

rehana

Traveled with family
Room cleanliness was poor staff were very nice
Stayed 6 nights in Feb 2024
Response from Rehana on Feb 19, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Rehana:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

2/10 Terrible

Ana, Chicago

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that it had 2 buildings and to go to eat we had to go to the other building mostly for everything also I saw a cockroach in the bathroom front desk people terrible did not want to help
Stayed 7 nights in Feb 2024
Response from Customer Service Manager on Feb 14, 2024
Dear Ana,.We appreciate the time you have taken to share your recent experience at Park Royal Beach Cancun. We are sorry we Couldn’t meet your expectations, please accept our sincere apologies. Your opinion is very important to us, as we work every day to be better. We are glad that you enjoyed the facilities despite the inconvenience and we would be honored to have you back at our hotel in the near future.Kind regards,Guest Service,Park Royal Beach Cancun Resort.

6/10 Okay

NOEMI

Liked: Staff & service
It’s ok
Stayed 3 nights in Feb 2024
Response from Noemi on Feb 12, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Noemi:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

6/10 Okay

Jonathan Matthew

Traveled with family
Liked: Cleanliness
First off, this is a real review by a real person. My wife and I took our 2 kids ( 4 yr, 7yr) for their first all-inclusive Mexico trip. We booked the Royal Park Beach resort mostly based on the fact that it looked pretty kid friendly. There is a kids pool area with a few water slides and a Kids Club, so we thought that was a good start. The kids pool area, with the slides, is okay. It's not big, but it's not too small. The issue we had is that the pool floor is extremely rough and both our kids scraped and cut their feet and knees. Where the bigger slide spits the kids out was the worst for this. The Kids Club is for 5-12 year olds, and it's the most depressing thing I've seen in a long time. Dark and dingy and the activities are simply sitting at a table doing "crafts". There is no night time entertainment, like all of the other Mexican resorts we've gone to offer. So, it's challenging to fill the evening hours with the kids. The food was not bad, but it was not spectacular at all. The staff was very biased to the Spanish speaking guests. Sometimes I had to flag down a bartender or server, even though they could clearly see that I was waiting for service. And, I was one of the only people tipping the staff, so it was strange to me that they'd just ignore us. If you are used to staying at real 4 or 5 star properties, this will leave you disappointed, but for our kids first trip it was okay. They enjoyed most of the experience, except the kids pool.
Stayed 3 nights in Jan 2024
Response from Jonathan on Feb 9, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Jonathan Matthew:First and foremost, we would like to express our gratitude for staying at Park Royal Beach Cancún.Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services.Please accept our most sincere apologies for the unfortunate situation experienced during your stay.We are working on this issues for these inconveniences not to take place again.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.Sincerely,Guest Service,Park Royal Beach Cancun.

8/10 Good

Diana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 4 nights in Feb 2024
Response from Mrs. Diana on Feb 6, 2024
Dear Mrs. Diana:We appreciate your comments. It is wonderful to know that you had more than just a pleasant experience but above all that our staff provided exceptional service, at Park Royal Beach Cancun it is the priority of each member of staff to exceed the expectations in every way of our guests, to hear that we have been able brings us a lot of joy. We hope to welcome you again the next time and make you feel at home.Kind regards, Guest Service, Park Royal Beach Cancun Resort.

10/10 Excellent

Sarangan

Traveled with family
Liked: Staff & service, amenities
Know what you want before you book this resort. If you want an affordable trip for a family with a beautiful beach, then this resort is for you. My family and I loved every day there. It is an older building and the food options are not the best, but if you don’t travel much, you will not notice this. The concierge, Luisa, was the best ensuring all our needs are met. I would give this a 10/10
Stayed 4 nights in Jan 2024
Response from Customer Service Manager on Feb 4, 2024
Dear Sarangan,First of all, we want to express our gratitude for having you stayed at Park Royal Beach Cancun. Reading your comments positive it motivates us to keep working hard to improve every day. It will be a pleasure to host your vacations in the future. You can be sure that it will be another stay to remember. Kind regards,Guest Service Park Royal Beach Cancun Resort.

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They would not accommodate a date change just kept all my money with no refund
Stayed 6 nights in Jan 2024
Response from Customer Service Manager on Feb 4, 2024
Dear Mrs. Angela,We lament that your experience at the hotel was not as expected please accept our sincere apologies; Kind regards,Guest ServicePark Royal Beach Cancun Resort.

6/10 Okay

Rivka

Stayed 4 nights in Jan 2024
Response from Rivka on Mar 20, 2024
Park Royal Beach Cancun, Appreciate your valuable comments.Dear Rivka:Thank you for choosing Park Royal Beach Cancún, it has been a pleasure hosting you with us.Our mission is to offer you the best experience and it is gratifying to know that we achieve it.Receiving your evaluation motivates us to continue working to improve every day.We hope to have the opportunity to welcome you again to create more memorable experiences.Sincerely.Guest Service,Park Royal Beach Cancun.

4/10 Poor

Diana

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Receptionist
Stayed 3 nights in Jan 2024
Response from Customer Service Manager on Jan 29, 2024
Dear Diana,Thank you for taking the time to share your experince, we are very sorry if you encountered any stepbacks during your stay. It would have been of great help for us to recive your feedback regarding your stay.Kind regards

10/10 Excellent

Maria Fernanda Meneses

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service Manager on Jan 29, 2024
Estimada Maria Fernanda,Muchas gracias por tomarse el tiempo en calificar nuestro resort con un 5 de 5.Esperamos tener la oportunidad de verla nuevamente en un futuro muy cercano.Saludos Cordiales

6/10 Okay

Nathan

Stayed 10 nights in Jan 2024
Response from Customer Service Manager on Jan 25, 2024
Estimado Nathan,Agradecemos su valoración, nos hubiese gustado saber mas al respecto de su estancia.Saludos Cordiales,Guest Service,Park Royal Cancun Beach Resort.

8/10 Good

Farnesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge Luisa was excellent anything I asked for was done she truly made our experience at park royal resort wonderful.
Stayed 5 nights in Jan 2024
Response from Customer Service Manager on Jan 24, 2024
Dear Farnesse,We appreciate your valuable comments and we are thankful to know that you had more than a pleasant experience at Park Royal Beach Cancun and that you have been able to enjoy all areas of the hotel which offer you a unique experience but above all, I am happy to know that our staff gave you a exceptional service. We hope to welcome you again in this next time, your home, receive a warm greeting. Kind regards, Guest Service,Park Royal Beach Cancun Resort.

8/10 Good

Gerlyn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
All the staffs are nice and friendly,beach is awesome...
Stayed 7 nights in Jan 2024
Response from Customer Service Manager on Jan 22, 2024
Dear Gerlyn,We appreciate your feedback; it is wonderful to know that you had a more than pleasant experience. We hope to welcome you again the next time and make you feel at home. Kind regards,Guest Service,Park Royal Beach Cancun Resort.