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Hotel Arenas

3.0 star property
Comfortable hotel on the beach, near Mahahual Beach

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June 2024
July 2024

Photo gallery for Hotel Arenas

Property grounds
Exterior
Egyptian cotton sheets, premium bedding, in-room safe
Food and drink
Exterior
Reviews
6.4

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
Costera Mahahual Km. 2.3, Mahahual, QROO, 77940
  • Popular LocationMahahual Beach8 min walk
  • Popular LocationMahahual Lighthouse3 min drive
  • Popular LocationCosta Maya Port6 min drive
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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 1 King Bed, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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$111 total
includes taxes & fees
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About the neighborhood

Mahahual

Located in Mahahual, Hotel Arenas is on the beach. Costa Maya Port and Maya Water Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mahahual Beach and Maya Chan Beach.
Visit our Mahahual travel guideOpens in a new window

What's nearby

  • Mahahual Beach - 8 min walk
  • Mahahual Lighthouse - 3 min drive
  • Costa Maya Port - 6 min drive
  • Maya Water Park - 7 min drive
  • Maya Chan Beach - 15 min drive

Restaurants

  • ‪The Krazy Lobster - ‬18 min walk
  • ‪40 Cañones - ‬12 min walk
  • ‪Malecon 21 - ‬10 min walk
  • ‪Yaya Beach - ‬14 min walk
  • ‪Nohoch Kay - ‬10 min walk

About this property

Hotel Arenas

Hotel near the bay
You can look forward to a garden, a bar, and a restaurant at Hotel Arenas. This hotel is a great place to bask in the sun with a white sand beach and sun loungers. Guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), express check-in, and concierge services
  • Beach umbrellas, a front-desk safe, and a 24-hour front desk
  • Beach towels, tour/ticket assistance, and luggage storage
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and furnished balconies, as well as perks like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available for a fee: USD 6 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from August 21 2023 to May 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 6.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Arenas Mahahual
Hotel Arenas
Arenas Mahahual
Hotel Arenas Hotel
Hotel Arenas Mahahual
Hotel Arenas Hotel Mahahual

Frequently asked questions

Is Hotel Arenas pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Arenas?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Arenas?

Check-out is at 11 AM.

Where is Hotel Arenas located?

Nestled on the beach, this Mahahual hotel is 0.4 mi (0.6 km) from Mahahual Beach and 2.2 mi (3.5 km) from Costa Maya Port. Maya Chan Beach and Mahahual Lighthouse are also within 3 mi (5 km).

Reviews

6.4
Rating 10 - Excellent. 30 out of 176 reviews" "
Rating 8 - Good. 45 out of 176 reviews" "
Rating 6 - Okay. 48 out of 176 reviews" "
Rating 4 - Poor. 24 out of 176 reviews" "
Rating 2 - Terrible. 29 out of 176 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip
It was fine the desk clerk helped with further transportation and the bar up the street was great
Stayed 1 night in Jan 2023

2/10 Terrible

xanthe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
We checked in , unpacked then went for dinner. Got a phone call to say they’d over booked so removed our bags from our room and left them outside near the road👿 this was at 10 pm😱 worst hotel ever, aggressive and rude so do not stay here,
Stayed 1 night in Jan 2023

4/10 Poor

Ramsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff wasbamazing, all fixtures very old, deteriorated from salt air, NO SARGAZO ALGAE REMOVAL = EXCESSIVE OFFENSIVE SIGHT AND ODOR ON THE BEACH. BEAWRE. Your imagination cannot begin to guess the terrible smell and sight of accumulated sargazo algae. Uf.
Stayed 1 night in Jul 2022

10/10 Excellent

Ana Lorena

Stayed 2 nights in Apr 2022

2/10 Terrible

Jacob

Stayed 1 night in Mar 2022

10/10 Excellent

Catlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

milena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

EDER MANUEL

Stayed 2 nights in Dec 2020

6/10 Okay

A.D, Toronto

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes and tours; friendly staff; amazing view from the balcony. Cons: don’t have nets that stop mosquitoes from entering through the balcony. Once you spray insecticide, all of them fall on the bed and the floor. There were also roaches.
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2020

6/10 Okay

Roxann

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If they did some maintenance it would be my favor-
Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were very excited to stay at this hotel in Mahahual. While the staff is super friendly and accommodating, the hotel itself is quite run down and not like the pictures. It really could use updating. Our air conditioning was not cooling and then it started to drip water everywhere. They sent up two young guys to fix it. The hotel was in such bad shape that the guys could barely slide the window open to fix the AC unit. The hotel staff was kind enough and offered for us to move to a new room. We did have a view of the ocean which would have been nice but unfortunately we were there during the high sargazo (seaweed) season. The hotel is at the very end of the beach which is nice because it is very calm. The hotel has hammocks (a definite plus) and kayaks to use. They recently installed a very small pool to try to alleviate the sargazo situation. The shower had very little water pressure, but it did have hot water. Overall, the bathroom was small. I feel that this hotel needs to offer more/update the facility if it wants to keep charging the same prices.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Show up to be told can’t checkin yet - site says restaurant which is not true, loud dogs barked all night long with no one doing anything about them.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
great location a little bit outside the tourist area so it’s pretty quiet, which is good. ideal area for snorklling lovers (snorklling area right in front of the hotel). but poor service at the reception. the front desk staff is well trained to sell you their food, services and activities, but they don’t advise you well and they are not really helpful neither.
Stayed 10 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
More basic than it looks in the pictures, we got the Superior Room and it wasn't more than a basic double room except that the view is really nice. The facilities lack maintenance, the door was dirty and oily, we had a hard time opening the sliding door to the balcony, one of the chairs there was falling apart with nails sticking out, there were no towels when we arrived and after requesting them they only sent 2 for 3 people. We didn't use the beach facilities but they looked really nice, we ordered room service and the food was above our expectations and the staff was really friendly and helpful.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Santino, Belize

Liked: Staff & service
Disliked: Property conditions & facilities
On the beach. Was about 1 Kilometer from town, which I preferred as it was much quieter than the hotels in town. The rooms are ok. They have a bar and only serve breakfast and you don’t have a Choice. It is one standard breakfast of scrambled eggs with Pancakes, Coffee and Juice. It wasn’t bad.
Stayed 1 night in Sep 2018

8/10 Good

Isabel

Liked: Staff & service
Ask for the condition of the beach before you go
I only stood 1 night, is only 10 minutes away on foot from restaurants and the offices for tours, unfortunately the beach is full of seaweed and the smell is awful, the restrooms are kind of old, we definitely had to go to another hotel for a day pass to enjoy the sea. Other than that, maybe in another time of the year this hotel is worth it
Stayed 1 night in May 2018

6/10 Okay

Julia

Liked: Cleanliness
Beautiful beach but hotel itself is average
Last year we stayed in this hotel and it was infested with ants. It is a lot cleaner now and no more ants. The hotel is in a good area by the beach but its amenities leave much to be desired. Last time we stayed in a regular room. This time we paid for a junior suite and did not notice any difference (unless they gave us a wrong room). We asked but nobody in the hotel speaks English. And they said it was the only room they had left.

10/10 Excellent

Mark and Kimberly B.

Quaint property right on the ocean
We loved our stay in mahahual at arenas. We will certainly come again (and will brush up on our Spanish lol!)
Stayed 2 nights in Mar 2018

6/10 Okay

ED, Conroe, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
MX 30 years ago
The AC went out and the windows were secured with silicone, so no cross breeze was possible. The internet never worked. They were unable to swipe a credit card and only could secure by cash.
Stayed 4 nights in Aug 2017

4/10 Poor

ED, Houston TX

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mahahual MX is still in its infancy
You need Cash for just about every transaction. Most establishments do not accept credit cards and forget about trying to use a debit card. There is one ATM machine in the city and they never have cash on hand. This particular hotel could not run my credit card due to them not having a CC Machine. I almost had to drive to Chetumal to get cash but fortunately there is a Hotel that had a working ATM machine.
Stayed 4 nights in Aug 2017