Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
3.0 Service & staff
3.7 Room comfort
4.7 Hotel condition
They paid and stayed.
by CI from London, UK
Despicable manners.Posted Aug 17, 2013
Pros: Size of the room.
Cons: Manners of the staff
On first arrival at the hotel we had to ring the door bell 3 times, even though we weren't checking in late. We were then literally just given our keys and asked if breakfast at 8am was early enough, and it would be served until 10am.We were very impressed with the room and the hotel was nice and quiet. We got up at 8:45am to get down to breakfast for 9:30. We received a phone call at 9:20, in german as they obviously hadn't remembered we were english. When asked to speak english, the lady on the other end of the phone said very rudely and abruptly "breakfast finishes in 5minutes, you come down NOW". We then rushed down stairs to make breakfast, which was all cold with very limited choice. We couldn't enjoy our breakfast what so ever as the lady working walked backwards and forewords huffing and sighing the whole time. After breakfast we asked what time check out was, and were told it was NO later than 10:30, we thought this was really early considering we hadn't even been told. Check out then consisted of waiting for her to finish her cigarette, a receipt thrown at us, then an office door slammed in our faces. This is one of 5 hotels we have stayed at on our travels round europe and it is by a country mile the worst. This isn't a cheap hotel, so why can't they afford manners?
Recommendedby A verified traveler from East Grinstead, UK
Hotel on the Outskirts of ColognePosted Dec 23, 2008
We found this hotel to be very functional but may be hard to find without sat-nav and is not for party goers in the city. The hotel is on the outskirts of the city in a nice area and the train or tram can be used to access the city rather than driving in. Parking is provided at the hotel. Basic TV in the hotel only, the room was clean and functional. Breakfast was very good but the hotel was very quiet during our visit, not sure if it would scale well to the busy times.
Recommendedby A verified traveler
Outstanding HotelPosted Dec 8, 2008 on Hotels.com
WOW! This place is amazing! Other than a little out of the way, this place was great! The staff was amazing, the room was beautiful and the complimentary breakfast exceeded our expectations! I would recommend this place to anyone travelling to Cologne. Of all the places we stayed on our visit to Europe, this was our favorite!