Ratings based on 161 Verified Reviews
They paid and stayed. We double-checked.
2.1 Room cleanliness
1.9 Service & staff
2.1 Room comfort
1.8 Hotel condition
They paid and stayed.
by A verified traveler from las vegas, nv
Posted Aug 18, 2014
There was food left in refrigerator. Trash in night stand. Requested 2 queen beds and got 1 king with pull out couch and queen mattress on the pull out. Front desk attendant was very rude. Would never stay here again or refer to anyone.
by A verified traveler
Rude staff, cold floors, no bathroom door.Posted Aug 16, 2014
My two little brothers and I needed a cheap place to stay as our hostel was booked for the night, and this was the cheapest in the Bay Area, so we didn't expect much. Checking in, the woman acted as if we were interrupting her day. We told her we had gotten reservations from expedia, and after she searched through a mountain of papers, she found ours. She gave us 1 key, quickly told us what room we were in, and disappeared. The room had paint peeling from the walls, cold tile floors, and the bathroom only had a plywood door for the toilet/tub section. All in all, I didn't expect anything great, but it wouldn't have taken much to at least have welcoming, competent staff.
by A verified traveler from Colorado
Scheming Hotel Staff Ruins StayPosted Aug 13, 2014
Pros: Room was decent - bleach spot on blanket, but everything appeared clean. Some spots on the carpet. Fridge, coffee maker, and hair dryer.
Cons: CUSTOMER SERVICE! A lot of room for improvement. Even cleaning ladies knocked on the door after 8 saying checkout was at 8:30, but door sign said 11
Location: Easy to find off of the highway. Gas station close by, but not too much else. We headed to Berkley for breakfast on the way back to San Francisco.
We arrived at 9:00 pm to check-in - having booked on Expedia. 1st - the front desk lady told me that she couldn't find my reservation and handed me the stack of online reservations (from Expedia and other websites). Eek! No privacy with my information or anyone else's. I did find my reservation for the lady. 2nd - she tried to tell me that it was not pre-paid. So, I showed her my receipt that said I would only have certain hotel fees to pay for once arriving. 3rd - she told me that our room was not available because of broken AC, she only had a room with two doubles, and we would have to pay $35 extra for that room. We questioned this and got no where. Because it was so late, we ended up paying the extra money (although we wished we had asked about taking the no AC room since it was plenty cool enough there - we were sure there would be another issue, though.) We did not get an itemized receipt for the $38.50 we had to pay, so I am not sure how much was for the room, fees, etc. During the whole conversation, she repeatedly answered the phone without acknowledging us and completely ignored the other customer that she had been talking with prior to us (who was also very angry about whatever his reservation issues were). The room - key card "opened" the lock, but I physically had to kick to get the door to open. The room was okay. The second double bed was actually a couch bed that they had already pulled out and made for the reservation the following night.
by A verified traveler
Terrible Hotel, terrible staff !Posted Aug 11, 2014
On arrival after a long drive well into the night with tired kids, the lady (co-owner) at the front desk first said we didn't have reservation, though we had expedia confirmation with us ! After a long argument with her to do a re-check in her system, she found our booking. In the meantime, she wouldn't allow our kids to use the restrooms in the loby. She was trying to find every execuse to charge us more money than indicated on our booking through expedia e.g. even though resort fees night included the parking fees, she insisted for extra parking which was absolutely ridiculous since the hotel was located in an isolated industrial area where parking was abundant all around ! There was no water in the swimming pool, not that we had any wish to swim in that filthy facility. There was trash laying around everywhere in the facility and was smelling awful. No room service was done during the day. In the name of continental break fast all we could find was bread with no butter, cereal but no milk ! Simply pathetic. Wouldn't recommend to anyone even for a single nigh stay.
by A verified traveler from CA
Really really bad! Stay away!Posted Aug 10, 2014
I read the reviews and decided to this place a chance. I was so stupid to ignore the reviews. I booked online. When I got there the rude front desk woman told me I would have to pay more for a room because she didn't have the room that I booked. I didn't want to pay the extra so she found a room for the same price for me. I got in my room and the tv didn't work, one of the lights didn't work and the room was just falling apart. She switched the room after I complained. The next room was just as bad. There was graffiti that they had tried to get off the walls but it just was smeared everywhere. I mean everywhere. Over all the hotel is beyond gross and the woman at the front desk is so rude. Don't stay here! No matter how cheap it is stay away from this place.
by A verified traveler
Very rude staffPosted Aug 10, 2014
Very rude staff , old and dirty rooms avoid if u can
by A verified traveler from Georgia
Unprofessional staffPosted Aug 9, 2014
The hotel staff was useless. Not helpful and dishonest. They claimed they didn't have my booking info and tried to charge me twice as much as I was guaranteed to pay.
by A verified traveler from Maryland
Cheep & CreepyPosted Aug 8, 2014
Cons: Staff, upgrades, better doors with sound proofing.
Location: Just stopped by for one night. Did not check out anything local.
First impression in the dark was scarey. Many truckers use this facility so I figured it could not be that bad. Front desk was busy at 9pm, with clerk being very negative. Everyone that came in or called who booked with Expedia was greeted with, " I can not find a reservation, when did you book?" Finally got checked in with no extra costs (one review said they charged for parking and wfi) Romm had a strange oder, but with AC on and bathroom exhaust fan it cleared out. Room did appear clean, but older facility. Not well insulated from sound. Sirens, trucks, motorcycles going up and down street most of the night. Breakfast served 6 to 9AM. we got there at 8:30. There was a bus load of you people who cleaned out everything! You would think with a full house they would have put out more, or had the staff replenish. It worked for a quick night between stops, but would not recommend.
by A verified traveler from E
Nasty and dirtyPosted Aug 1, 2014
I travel all over the U.S. For work and this by far is the nastiest hotel I've ever been in! Dirty rooms, rude staff,and they nickel and dime you. When I booked it said free parking, wifi, and breakfast. At check in they charged $10 a day for parking, $5 a day wifi and yes they even tried to charge me for the coffee maker in the room!! Breakfast was really a box of cornflakes and a gallon of milk sitting on a table! It was so bad I tried to get my companies money back and check out. They would not refund. Avoid this place!!!
by A verified traveler
Nightmare in a hotelPosted Jul 30, 2014
Pros: Absolutely nothing!
Location: Besides a nice view of a couple of bridges if you drive for a mile or so, the place is dead!!
When we arrived, we were very unpleasantly "greeted" by the very disagreeable manager at the help desk (Lisa). She first couldn't find our reservation, which made her even more unpleasant. Finally, after 10-15 minutes she found it. We made our reservation for the week and proceeded to our room. The cleanliness of it was very relative, and the bedspring was still in its original plastic (one doesn't want to imagine why...)!! There whole night was extremely noisy (people screaming on the parking lot, car horns and car alarms could be heard until 3:00 am, dogs were barking in the rooms around). Also the swimming pool is "closed for repairs" and, looking at it you wonder how long it has been that way!! The morning after, we decided to leave and went to the receptiont. A young girl there was busy making sandwiches and said she couldn't help us, and anyway only a manager could cancel our reservation, and there wouldn't be a manager in until 10:am.We said we'd wait. We asked for the wi-fi code, but the wi-fi worked only at the reception desk, not in the rooms!! Finally, the same manager (Lisa) appeared, and said that only her boss could cancel the reservation...and that he was for two days in San Diego...!! So we left and decided to come back when he would be in. When we came back two days later, we had to wait another 4 hours because he "just had left"!!! Finally, we got our money back minus the night we stayed (quite logical) but also minus two extra "penalty" nights!!