Ratings based on 171 Verified Reviews
They paid and stayed. We double-checked.
2.1 Room cleanliness
1.9 Service & staff
2.1 Room comfort
1.8 Hotel condition
They paid and stayed.
by A verified traveler from Australia
Terrible stay - should take them off your booksPosted Sep 17, 2014
Location: The Yacht club and area is good to see
Staff at check in was incompetent, rude and clearly not interested in helping us, with a complete stuff you attitude, and while we were waiting, 3 other couples came to either complain, or ask for their money back, to which the "manager" made a rude comment behind her back (she has stayed here before with other guys!!). The room was not vacuumed, the floor was strewn with dirt. The breakfast had no butter and when I went to ask for some, the staff said: WE HAVE NO BUTTER. No apology or explanation. Nobody at the desk for check out, after 10 minutes I found her in the breakfast room...where she shouted at me to just leave the key cards on the desk.
by A verified traveler from Montreal
Noisy and dirtyPosted Sep 16, 2014
Cons: Service, cleanliness
Location: It is very noisy, the train passes by and as it is located in an industrial area (refinery) there are heavy transport since early in the morning
It is disappointing having to pay an extra amount upon arrival without any notification, they have a list of extra charges like parking; it all comes to 10 Usd which is not a lot but it is not a nice welcome. The room was superficially clean but all the corners were dirty. The water in the bathtub was brownish.
by A verified traveler
Just stay out of this hotel!!!!!Posted Sep 15, 2014
Location: It's a dead neighborhood, was looking for food for 1 hr, didnt' find anything.
OMG I don't even know where to start.... just stay out of this hotel. Super rude staff, didn't want to let us in, were staying at the lobby for 1.5 hrs Made us to call expedia to send them another fax confirming our reservation but when expedia called them, they didnt' even want to answer the phone, I had to make the guy to answer the phone and receive the fax. Dirty and hot rooms, some guy stepped in and asked us to turn the AC off!!!! because we were wasting electricity. Front desk girl knocked our door two times at mid night asking to bring our IDs again so they can make a copy. There boss lady (asian) wants to eat you when she is talking to you, like we owe her something. There is more, no time to write, just find another hotel.
by A verified traveler from St. Bernard, Louisiana
Not worth the moneyPosted Aug 30, 2014
Location: We came there because our daughter is attending college there and there was nothing within a mile or walking distance except a few restaurant.
The picture is deceiving, the may have looked that way 5-10 years ago. Upon arrival we didn't believe what we seen, we looked at the app again to make sure it was the right place. There was only one person on duty trying to do everything. We checked in and was told that they were under rentivation and the room we were in hadn't been done yet. So we proceeded to the room, there were flys, the overall apprience was not good. My wife and daughter was afraid to sit or touch anything, to make them feel better, I told them I'd stayed in worst, but that was a lie. Nothing that was advertised was available, they barely had a ice machine, it was located in the restaurant which was closed. Continental breakfast consisted of fruits they picked up from the store. After the first night, when we returned to our room, we noticed we had fresh towels but they didn't empty the trash. We stayed from Monday-Thursday and our trash did too. This hotel rate was $80 per night, I've stayed in hotels for that price and cheaper under better conditions and living areas. My wife wanted to cut our trip short, but it would have cost more to change our flights so I convinced her to sweat it out another day. This hotel needs work, a lot of it and I would send anyone there as a joke.
by A verified traveler
Don't worth it.Posted Aug 25, 2014
Staff is rude, not helping. Also Expedia customers only get rooms facing high-way. If you want to change your room, pay $15 more/night.
by A verified traveler
sketchy people and sketchy area...survivedPosted Aug 23, 2014
Pros: it had a bed and the plumbing worked
very uncomfortable area...not totally hotels fault, but nothing to make you feel safe
by A verified traveler from miami fl
NightmarePosted Aug 21, 2014
Horrible do not stay we had to leave. Its like a horror movie hotel.
by A verified traveler from las vegas, nv
Posted Aug 18, 2014
There was food left in refrigerator. Trash in night stand. Requested 2 queen beds and got 1 king with pull out couch and queen mattress on the pull out. Front desk attendant was very rude. Would never stay here again or refer to anyone.
by A verified traveler
Rude staff, cold floors, no bathroom door.Posted Aug 16, 2014
My two little brothers and I needed a cheap place to stay as our hostel was booked for the night, and this was the cheapest in the Bay Area, so we didn't expect much. Checking in, the woman acted as if we were interrupting her day. We told her we had gotten reservations from expedia, and after she searched through a mountain of papers, she found ours. She gave us 1 key, quickly told us what room we were in, and disappeared. The room had paint peeling from the walls, cold tile floors, and the bathroom only had a plywood door for the toilet/tub section. All in all, I didn't expect anything great, but it wouldn't have taken much to at least have welcoming, competent staff.
by A verified traveler from Colorado
Scheming Hotel Staff Ruins StayPosted Aug 13, 2014
Pros: Room was decent - bleach spot on blanket, but everything appeared clean. Some spots on the carpet. Fridge, coffee maker, and hair dryer.
Cons: CUSTOMER SERVICE! A lot of room for improvement. Even cleaning ladies knocked on the door after 8 saying checkout was at 8:30, but door sign said 11
Location: Easy to find off of the highway. Gas station close by, but not too much else. We headed to Berkley for breakfast on the way back to San Francisco.
We arrived at 9:00 pm to check-in - having booked on Expedia. 1st - the front desk lady told me that she couldn't find my reservation and handed me the stack of online reservations (from Expedia and other websites). Eek! No privacy with my information or anyone else's. I did find my reservation for the lady. 2nd - she tried to tell me that it was not pre-paid. So, I showed her my receipt that said I would only have certain hotel fees to pay for once arriving. 3rd - she told me that our room was not available because of broken AC, she only had a room with two doubles, and we would have to pay $35 extra for that room. We questioned this and got no where. Because it was so late, we ended up paying the extra money (although we wished we had asked about taking the no AC room since it was plenty cool enough there - we were sure there would be another issue, though.) We did not get an itemized receipt for the $38.50 we had to pay, so I am not sure how much was for the room, fees, etc. During the whole conversation, she repeatedly answered the phone without acknowledging us and completely ignored the other customer that she had been talking with prior to us (who was also very angry about whatever his reservation issues were). The room - key card "opened" the lock, but I physically had to kick to get the door to open. The room was okay. The second double bed was actually a couch bed that they had already pulled out and made for the reservation the following night.