Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
1.8 out of 5
53% of guests recommend
2.1 Room cleanliness
1.9 Service & staff
2.1 Room comfort
1.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Stockton Ca

HORRIBLE!!!!

Posted Sep 25, 2014
Pros: nothing
Cons: STAFF STAFF STAFF!!!
I am an owner of a construction company I made the arrangements threw exspedia I took care of all cost so I thought once my tired guys got to the "INN and SUITES" they were told by Marina she needs to go to lunch!!! they waited for an hour before they were helped and then were told they would have to pay a 10 dollar fee for being a tourist and to park it states clear on there website FREE parking. Once I called I was told yes that is true and its noted on my email which I received after paying for the room of course . The room that was given to them had a broken table and a non working phone. When I called an spoke with the only manger apparently they have??? by the name of LISA I was told basically what was done was correctly done since Marina had to go take her lunch??? NEVER NEVER NEVER again!!! I would not recommend this to my dog let alone my loved one or employee.
2 out of 5
by A verified traveler

Posted Sep 20, 2014
Its far from everything, the breakfast isnt good, and thr pool is close, if you are staying in this place u bettet have a car
1 out of 5
by A verified traveler from Australia

Terrible stay - should take them off your books

Posted Sep 17, 2014
Pros: Nothing
Cons: Everything
Location: The Yacht club and area is good to see
Staff at check in was incompetent, rude and clearly not interested in helping us, with a complete stuff you attitude, and while we were waiting, 3 other couples came to either complain, or ask for their money back, to which the "manager" made a rude comment behind her back (she has stayed here before with other guys!!). The room was not vacuumed, the floor was strewn with dirt. The breakfast had no butter and when I went to ask for some, the staff said: WE HAVE NO BUTTER. No apology or explanation. Nobody at the desk for check out, after 10 minutes I found her in the breakfast room...where she shouted at me to just leave the key cards on the desk.
1 out of 5
by A verified traveler from Montreal

Noisy and dirty

Posted Sep 16, 2014
Cons: Service, cleanliness
Location: It is very noisy, the train passes by and as it is located in an industrial area (refinery) there are heavy transport since early in the morning
It is disappointing having to pay an extra amount upon arrival without any notification, they have a list of extra charges like parking; it all comes to 10 Usd which is not a lot but it is not a nice welcome. The room was superficially clean but all the corners were dirty. The water in the bathtub was brownish.
1 out of 5
by A verified traveler

Just stay out of this hotel!!!!!

Posted Sep 15, 2014
Pros: NOTHING!!!
Cons: EVERYTHING!!!
Location: It's a dead neighborhood, was looking for food for 1 hr, didnt' find anything.
OMG I don't even know where to start.... just stay out of this hotel. Super rude staff, didn't want to let us in, were staying at the lobby for 1.5 hrs Made us to call expedia to send them another fax confirming our reservation but when expedia called them, they didnt' even want to answer the phone, I had to make the guy to answer the phone and receive the fax. Dirty and hot rooms, some guy stepped in and asked us to turn the AC off!!!! because we were wasting electricity. Front desk girl knocked our door two times at mid night asking to bring our IDs again so they can make a copy. There boss lady (asian) wants to eat you when she is talking to you, like we owe her something. There is more, no time to write, just find another hotel.
2 out of 5
by A verified traveler from St. Bernard, Louisiana

Not worth the money

Posted Aug 30, 2014
Pros: Nothing
Cons: Everything
Location: We came there because our daughter is attending college there and there was nothing within a mile or walking distance except a few restaurant.
The picture is deceiving, the may have looked that way 5-10 years ago. Upon arrival we didn't believe what we seen, we looked at the app again to make sure it was the right place. There was only one person on duty trying to do everything. We checked in and was told that they were under rentivation and the room we were in hadn't been done yet. So we proceeded to the room, there were flys, the overall apprience was not good. My wife and daughter was afraid to sit or touch anything, to make them feel better, I told them I'd stayed in worst, but that was a lie. Nothing that was advertised was available, they barely had a ice machine, it was located in the restaurant which was closed. Continental breakfast consisted of fruits they picked up from the store. After the first night, when we returned to our room, we noticed we had fresh towels but they didn't empty the trash. We stayed from Monday-Thursday and our trash did too. This hotel rate was $80 per night, I've stayed in hotels for that price and cheaper under better conditions and living areas. My wife wanted to cut our trip short, but it would have cost more to change our flights so I convinced her to sweat it out another day. This hotel needs work, a lot of it and I would send anyone there as a joke.
1 out of 5
by A verified traveler

Don't worth it.

Posted Aug 25, 2014
Pros: Nothing.
Cons: everything.
Location: nothing.
Staff is rude, not helping. Also Expedia customers only get rooms facing high-way. If you want to change your room, pay $15 more/night.
1 out of 5
by A verified traveler

sketchy people and sketchy area...survived

Posted Aug 23, 2014
Pros: it had a bed and the plumbing worked
very uncomfortable area...not totally hotels fault, but nothing to make you feel safe
1 out of 5
by A verified traveler from miami fl

Nightmare

Posted Aug 21, 2014
Horrible do not stay we had to leave. Its like a horror movie hotel.
1 out of 5
by A verified traveler from las vegas, nv

Posted Aug 18, 2014
There was food left in refrigerator. Trash in night stand. Requested 2 queen beds and got 1 king with pull out couch and queen mattress on the pull out. Front desk attendant was very rude. Would never stay here again or refer to anyone.