3 outdoor pools, free cabanas, pool umbrellas

Reviews of TRS Coral Hotel - Adults Only - All Inclusive

5 out of 5
TRS Coral Hotel - Adults Only - All Inclusive
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 703 out of 1055 reviews" "
Rating 8 - Good. 166 out of 1055 reviews" "
Rating 6 - Okay. 74 out of 1055 reviews" "
Rating 4 - Poor. 54 out of 1055 reviews" "
Rating 2 - Terrible. 58 out of 1055 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property 10/10 Service 10/10 One of the best resorts I have ever stayed at hands down!!
Stayed 5 nights in Apr 2024
Response from Jose Tlapaya on May 2, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Colby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Apr 2024
Response from Jose Tlapaya on Apr 29, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Anita

Stayed 1 night in Apr 2024
Response from Jose Tlapaya on Apr 29, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Goldy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, people and amazing hotel
Stayed 4 nights in Apr 2024
Response from Jose Tlapaya on Apr 29, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Cheryl Ann, Watford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort. We had a party of 12 people, and we were always able to get pool chairs together. We also made dinner reservations that accommodated all 12 of us.
Stayed 6 nights in Apr 2024
Response from Jose Tlapaya on Apr 29, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Dany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful vacation , beautiful resort, fantastic beach excellent service. Excellent restaurants lots of choices.
Stayed 7 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 22, 2024
Dear Guest,On behalf of the entire team, we thank you for rating us 5 out of 5 stars.We are glad you had a great experience, all of our staff works daily to offer you memorable experiences.We really appreciate your feedback. Thank you for recognizing our staff, who made your experience here even more memorable.We'll be sure to give them special recognition. We will always be excited waiting to serve you again.Kind regards,

10/10 Excellent

Javaughn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaazing
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 18, 2024
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel.I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

2/10 Terrible

Adrianna

Traveled with partner
Disliked: Staff & service, amenities
Nice huge resort. Better food options and service on the family side of Grand Palladium. Our belongings were stolen by cleaning staff from our rooms a day before departure. Nothing was done to accommodate that. Cleaning staff went through our clothing and all the bags. The Check in process was terrible and the waiting time for anything service related was at least an hour or longer. Stay on the family side if you are interested. The beach is beautiful.
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 18, 2024
Dear Guest,I would like to take this opportunity to apologize for the impression of our services during your stay.Your comments have been heard and we apologize for not meeting your expectations for service at this time.Please be assured that we will take appropriate measures to prevent this from happening again.Cordially,

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, so many dining options, things to do, beautiful beach and big pools, everyone is so kind and helpful. Such an amazing resort
Stayed 3 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 18, 2024
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 Good

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 18, 2024
Dear Guest, Thank you for giving us the opportunity to share the Palladium Experience with you and to help make your vacation as memorable and beautiful as possible. I hope we get the chance to welcome you again soon to experience the improvements. Kind regards

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all around.
Stayed 7 nights in Mar 2024
Response from Jose Tlapaya on Apr 11, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jose Tlapaya on Apr 29, 2024
Querido huésped,Agradecemos esta calificación maravillosa.Apreciamos esta maravillosa calificación. Es genial saber que tuvo una estancia increíble con nosotros y disfrutó de nuestras encantadoras ofertas y servicios.Esperamos darle la bienvenida nuevamente para que tenga otra excelente experiencia vacacional.Cordialmente, José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, wonderful resort.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Apr 6, 2024
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! 10/10
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Apr 6, 2024
Allow us to thank you for choosing us as your destination. Thank you very much for sharing your comments.You can be assured that our colleagues will continue to be one step ahead when making your next visit as fulfilling as this one. We all look forward to welcoming you back on many future occasions.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Dionicio, Cranston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again.
Stayed 3 nights in Apr 2024
Response from Jose Tlapaya on Apr 4, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Samiyah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be returning shortly !
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Apr 4, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sherrita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this resort so many amenities and we had the swim up room 10/10 we will be back!
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Apr 4, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.Can't wait to welcome you back!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Stephanie Marie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We decided to celebrate our honeymoon at this resort. What a mistake. The resort is very pretty but it lacks. The staff services is hit or miss. We had 3 different pool/beach servers forget about us. We had a bartender completely ignore us (a bigger group came in and he went to attend them instead). Our electricity in the room did not work upon arrival. We had to wait to get it fixed. Our phone in the room did not work. It is important as when you order room service they call to confirm. We would have to call on our phone to go through all the operators to confirm. We advised our butler and front desk and no fix. For 2 days our room smelled like paint or chemical, we kept complaining. The butler tried to blame us for the smell because we didn’t allow them to clean the room for one day (we forgot to take off do not disturb). I advised it’s a chemical smell not a dirty smell. Their solution(after agreeing it did smell like chemicals) was a fragrance towel in the vent to mask the smell. After a few hours that smell turned into a horrible smelled (humidity of course). Lastly, the food was horrible. We actually lost weight. The only good restaurants are French and Japanese for dinner. The breakfast was hit or miss. We just kept ordering the same thing huevos rancheros and pancakes. Do not recommend. Go somewhere else. Somewhere happier as the staff here is very sad.
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Apr 4, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We regret the impression that our services have made on this occasion, however, at TRS Coral Hotel we will be honored to be your hosts and serve you with the excellence you deserve.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Sonja

Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Apr 29, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

4/10 Poor

nicole

Liked: Property conditions & facilities
Food was horrible, service was not great
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Apr 4, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.I hope we get the chance to welcome you again soon to experience the improvements.Sincerely,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Shawnterria

Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Apr 29, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.We are committed to providing the best vacation experience.We hope that you will give us a new opportunity to serve you and that you can witness the continuous improvement in which we work daily.Sincerely,José Tlapaya Hospitality Senior Advisor

8/10 Good

Michael

Stayed 6 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 22, 2024
Dear Guest.It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel. Until the next time we have the honor of hosting you and your family, we place ourselves at your continued service.Cordially,

10/10 Excellent

John

Stayed 4 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 22, 2024
Dear Guest, We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff. We will be sure to share your wonderful comments with our team.Cordially,

10/10 Excellent

STEVEN

Stayed 3 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 22, 2024
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral hotel. I'm glad we were able to exceed your expectations and pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory. We look forward to welcoming you back in the near future.

10/10 Excellent

ADAM THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jose Tlapaya on Apr 1, 2024
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an AMAZING resort! Everyone was super nice and the place was beautiful and very clean! The food was great and the beaches were gorgeous! We would definitely recommend it to friends and family and would go back!
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Mar 30, 2024
Thank you so much for taking the opportunity to tour each and every one of our facilities, your first hand information will help other travelers get an-idea of the beautiful experience they will have at TRS Coral Hotel.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Sydney

Stayed 4 nights in Mar 2024
Response from Andres Peimbert Guest Satisfaction Lead on Apr 18, 2024
Dear Guest,We are very pleased that you enjoyed your stay at our TRS Coral Hotel.We pride ourselves on the service provided by our wonderful staff members, I am glad that they were able to exceed your expectations.We trust that this was the first of many future visits to this your home in paradise.Cordially,

8/10 Good

Morgan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgrade to the swim up suite
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 28, 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Paul Edward, MADISON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful but the service was non existent. The “butler” ignored our requests and the restaurant staff was rude.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 26, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We would love to have the opportunity to welcome you back and show you our best and warmest hospitality.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Malissa, Tumwater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive, service was great. The rooms were nice and lots of dining options available. Nice pool and gorgeous beach!
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Mar 25, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

kinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort. Very well service I would give 8/10. Food was not so good. I’ll give food 5/10
Stayed 3 nights in Mar 2024
Response from Karla Miguel on Mar 22, 2024
Dear guest, We want to thank you for choosingTRS coral for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review. We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements. Your comments will be shared with our team in order to find a solution. seeking the comfort of our guests and regarding their comments on the food and services, we assure you that your observations will be transmitted to our Management, we continue working on offering a greater variety and making the service of our staff more efficient in each area.Sincerely,

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort.
Stayed 5 nights in Mar 2024
Response from Jose Tlapaya on Mar 21, 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Khem

Stayed 2 nights in Mar 2024
Response from Jose Tlapaya on Apr 7, 2024
Thank you for the amazing review!We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

4/10 Poor

Aliyah Magdalena

Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Apr 4, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Your comments will be shared with our team in order to find a solution. It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 15 restaurants in the resort and the food are all good. The waiters and waitresses are so warm that your requests were responded in time, especially when you are hungry or thirsty. Every day there are several activities in the resort.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 14, 2024
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent customer service. Would highly recommend.
Stayed 7 nights in Mar 2024
Response from Jose Tlapaya on Mar 14, 2024
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay at TRS Coral Hotel.It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jose Tlapaya on Mar 16, 2024
We appreciate this wonderful rating!It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nathaniel, Warren

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was outstanding from start to finish. I will be returning for another vacation. However member benefit were not applied.
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I'm glad to hear that you found the property outstanding and that you plan to return for another vacation. However, it's disappointing to hear that your member benefits were not applied during your stay. Your feedback will be shared with the proper team, whom I'm sure will take the measures to prevent this kind in issues from happening again.Until the next time we have the honor of hosting you, we place ourselves at your continued service.Kind regards,José Tlapaya Hospitality Senior Advisor

8/10 Good

Daisy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was good, swim out would not give you much options to use the swim out pool, you can select regular rooms and enjoy main pool. Everything would have some upgrade cost like Bali beds at pool.
Stayed 3 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Jill

Stayed 2 nights in Mar 2024
Response from Jose Tlapaya on Apr 1, 2024
Thank you for the amazing review!We appreciate the amazing rating, we are glad we accomplished our main goal, which is to turn guests into fans.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Disaun, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were very clean.
Stayed 4 nights in Mar 2024
Response from Jose Tlapaya on Mar 13, 2024
We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

kyle, Fishers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property worth the money.Food was great and many food options.Loved the sushi. Could be a little more quieter by the pool.
Stayed 3 nights in Feb 2024
Response from Jose Tlapaya on Mar 7, 2024
On behalf of our team at TRS Coral Hotel, we would like to thank you for choosing us recently.I'm glad to hear that you found the property beautiful and enjoyed the great food options available, especially the sushi. Your feedback about the pool area being a bit noisy is noted. Certantly, it's important to maintain a balance between lively atmosphere and tranquility to accommodate all guests' preferences.We look forward to welcome you again to continue to create lots of memorable experiences.Kind regards,José Tlapaya Hospitality Senior Advisor

6/10 Okay

Nina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in a very remote location, far from the airport in comparison to other hotels. Extremely overpriced. The food is great, staff is very helpful and always available. The sheets had stains on it, the smell in the room had moldy smell, towels were thin, torn, with stains. Heavy drinking at the pools. I would not recommend for that price!
Stayed 2 nights in Feb 2024
Response from Antonio Tamayo on Mar 5, 2024
Dear Nina,Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed the food and found our staff to be helpful and available. However, we apologize for the issues you experienced during your stay.We take cleanliness and maintenance very seriously, and we are disappointed to hear about the condition of the sheets, the smell in the room, and the quality of the towels. Please be assured that we have addressed these issues with our housekeeping team to ensure that they are rectified immediately.Regarding the location of our hotel, we understand that it may not be ideal for everyone due to its distance from the airport. However, we believe that our secluded location offers a unique and tranquil experience for those looking to get away from the hustle and bustle of city life.We also take your feedback about heavy drinking at the pools seriously, and we will review our policies and procedures to ensure that all guests can enjoy a safe and comfortable environment during their stay.We appreciate your comments as they help us improve our services and provide a better experience for our guests. We hope that you will consider giving us another chance in the future to show you the true quality of our hotel.Thank you again for your feedback.Warm regards,

10/10 Excellent

Agron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Antonio Tamayo on Mar 5, 2024
Dear Agron,Thank you for taking the time to provide your rating, your kind words, and we are honor to receive the highest score. We appreciate your support and hope to welcome you back in the future for another exceptional stay! With my best regards.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at TRS Coral was great. We had a swim-up suite, which was magical. We also opted to pay for the “Premium experience” during check in, which was well worth the price. If given the option, I’d strongly suggest doing that. The staff was all very friendly and helpful. This was especially true for us, I believe, because we tipped well from the get go. While that may not be required, it definitely helped, and we were happy to do it.
Stayed 5 nights in Feb 2024
Response from Antonio Tamayo on Mar 2, 2024
Dear Adam,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you had a great stay and that you enjoyed the swim-up suite and the "Premium experience" you opted for. It is wonderful to know that our staff made your stay special with their friendliness and helpfulness.We greatly appreciate your feedback and are thrilled to hear that tipping well from the beginning enhanced your experience. Your kind words and recommendation mean a lot to us, and we will be sure to share your feedback with our team.We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 29, 2024
We appreciate this wonderful rating! It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Rogelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was nice
Stayed 5 nights in Dec 2023
Response from Jose Tlapaya on Feb 28, 2024
Thank you for the amazing review!We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Aurnob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay at TRS Coral. They property is stunning and the staff are very hospitalable and helpful. It was our first time traveling to Cancun and they made it really easy to navigate all their resources and facilities during our stay. This isn't necessarily a criticism, but what we noticed during our stay is this resort seems to be more popular with older or middle aged couples. The pools and beach were practically empty after 5, even though the sun was still up. We were often a bit confused, as many days we'd come back after our excursions to relax by the beach or pool, and they were empty. We felt the resort is not as lively. This may be something others may enjoy, but I wouldn't recommend this place to someone looking for for a party vibe. Lastly we got the swim up room, but honestly felt it wasn't worth it as the water was extremely cold so when we did use it in the evenings, it was uncomfortable; again, a personal preference. The food is good, nothing extraordinary but we did particularly like the breakfast buffet and Thai restaurant. Overall we really enjoyed our stay and would strongly consider revisiting or recommending to others. But we would let people know it is not a lively resort compared to others possibly.
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 24, 2024
Thank you for sharing your detailed feedback about your stay at TRS Coral Hotel! I'm glad to hear that you and your wife enjoyed the property and found our staff to be hospitable and helpful, especially during your first trip to Cancun.Your observation about the resort being more popular with older or middle-aged couples is noted, and it's understandable that you found the atmosphere to be less lively as a result. Additionally, it's unfortunate that the pools and beach were empty in the evenings, which may have contributed to a quieter vibe than expected.Regarding the swim-up room, I'm sorry to hear that the water was too cold to fully enjoy. It's important for us to be aware of such issues so we can address them for future guests.Your feedback about the food is also appreciated, and it's great to hear that you particularly enjoyed the breakfast buffet and the Thai restaurant.Once again, thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Everyone spoke English really well and they were quite helpful. The property, beach and food was really wonderful. We really loved the visit. However, the drinks are really terrible and was surprised at how poor the drinks tasted. We were disappointed especially since this was a nice resort that is expensive.
Stayed 4 nights in Feb 2024
Response from Jose Tlapaya on Feb 19, 2024
Thank you for sharing your experience at TRS Coral Hotel! I'm glad to hear that you found the service excellent and that the staff were helpful and proficient in English. It's also wonderful to hear that you enjoyed the property, beach, and food during your visit.However, I'm sorry to hear that you were disappointed with the quality of the drinks. Your feedback about the drinks is valuable, and it's important for us to know where improvements can be made.Thank you again for your feedback, we will be more than happy to have you back soon!Kind regards,José Tlapaya Hospitality Senior Advisor

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was amazing. I’ll go back 100 times with nothing different
Stayed 2 nights in Feb 2024
Response from Jose Tlapaya on Feb 19, 2024
Thank you for the amazing review! We are thrilled to read that you had an amazing stay.We are glad we accomplished our main goal, which is to turn guests into fans.Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home!Kind regards,José Tlapaya Hospitality Senior Advisor