Suite, 2 Queen Beds, Non Smoking, Kitchenette (Separate Living Room) | Desk, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of Best Western Cranbrook Hotel

2.5 out of 5
Best Western Cranbrook Hotel
1019 Cranbrook Street N, Cranbrook, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 400 reviews" "
Rating 8 - Good. 143 out of 400 reviews" "
Rating 6 - Okay. 38 out of 400 reviews" "
Rating 4 - Poor. 13 out of 400 reviews" "
Rating 2 - Terrible. 7 out of 400 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its good
Stayed 2 nights in May 2024

8/10 Good

Angie, Fruitvale

Business traveler
Liked: Cleanliness, amenities
!
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. Staff was all friendly, rooms were clean and the pool was a lot of fun for the kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Talauna, Trail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean! New carpet in our room. Would have preferred mountain view. Trains were super noisy, but did eventually stop. Just wish there was breakfast included.
Stayed 1 night in Apr 2024
Response from Amy Nopper, Hotel Manager on Apr 16, 2024
Dear Sharon Lynn Papiorek,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Mya

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay in Cranbrook. Good food and helpful staff, clean, nice and comfortable. only downside if you're needing to walk it’s hard to get places and there is no sidewalk on that side or cross walk close right on the highway.
Stayed 3 nights in Apr 2024
Response from Amy Nopper, Hotel Manager on Apr 16, 2024
Dear Mya,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate the loyalty to our brand!

10/10 Excellent

Diane

Stayed 2 nights in Feb 2024
Response from Amy Nopper, Hotel Manager on Mar 6, 2024
Dear Diane,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jon

Stayed 1 night in Feb 2024

10/10 Excellent

Marion

Stayed 1 night in Feb 2024

8/10 Good

Ian

Stayed 3 nights in Feb 2024

8/10 Good

ROBERT

Stayed 1 night in Jan 2024

6/10 Okay

Carole

Traveled with family and small children
Liked: Cleanliness
The property was clean but very tired if you are looking for somewhere quiet the location of this hotel near the highway and railway line should be considered. I chose the hotel for the pool but it was not very warm so we were disappointed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Angie, Fruitvale

Stayed 1 night in Jan 2024

8/10 Good

Duanne

Liked: Property conditions & facilities
Rooms were clean and spacious. Staff were friendly and accommodating.

8/10 Good

Angie, Fruitvale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amy on Jan 3, 2024
Hi AngieThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 250-417-4002.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Amy NopperHotel ManagerBest Western Cranbrook Hotel

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Very comfortable room. Our dog was with us, and our room was on the main floor very close to the front door, which was great. Staff was so friendly and helpful. We would definitely stay again
Stayed 1 night in Nov 2023
Response from Amy Nopper, Hotel Manager on Nov 17, 2023
Dear Wayne Hornak,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Lesli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in employee was fantastic
Stayed 1 night in Nov 2023
Response from Amy Nopper, Hotel Manager on Nov 3, 2023
Dear Lesli,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amy Nopper, Hotel Manager on Nov 3, 2023
Dear Susan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amy Nopper, Hotel Manager on Oct 24, 2023
Dear Christian,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Amy Nopper, Hotel Manager on Oct 24, 2023
Dear Richard,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Brendin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot. My go to in Cranbrook
Stayed 1 night in Oct 2023
Response from Amy Nopper, Hotel Manager on Oct 23, 2023
Dear Brendin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient, clean, accommodating of our request for a quieter room if possible (travelling with our 2yr. old). Only thing: the swimming pool room, pool itself & waterslide - though really nice, clean & fun - was uncomfortably cold.
Stayed 1 night in Sep 2023
Response from Amy Nopper, Hotel Manager on Oct 10, 2023
Dear Jonathon,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy Nopper, Hotel Manager on Oct 10, 2023
Dear Mary,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Priyanka

Stayed 1 night in Oct 2023

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Amy Nopper, Hotel Manager on Oct 3, 2023
Dear Judy Denham,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and my neice had a blast in the swimming pool
Response from Amy Nopper, Hotel Manager on Oct 3, 2023
Dear Charlene,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Colleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to motel
Stayed 2 nights in Sep 2023

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room and a waterslide

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Harlan, Pocatello

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was great fast and easy it was inconvenient the vending machine didn’t work but then the restaurant was great and stayed open a few mins for us to get us juice late in the evening. The lady was really helpful and friendly.
Stayed 1 night in Sep 2023

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but...
All good but...I have an issue with the incredibly slow internet! It took at least 10 minutes just to get a secure connection...not really too good by today's standards. Also we were given a room with the view of a warehouse wall about 25 feet away. After multiple stays here I would have expected better. I suppose loyalty doesn't buy much these days...
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for family
Stayed 1 night in Sep 2023

10/10 Excellent

Roald

Stayed 2 nights in Sep 2023

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Roger

Stayed 1 night in Sep 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well kept but walking off the property was dirty. A dead dog in the field beside the property smelled awful.
Stayed 1 night in Aug 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to good restaurants. Good parking lot with plenty of space. Wonderful clean comfortable room with good air conditioning.
Stayed 5 nights in Aug 2023

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023

6/10 Okay

david

Traveled with family
Liked: Staff & service
hotel did not have a free breakfast and the food that was available was limited and expensive.
Stayed 1 night in Aug 2023

4/10 Poor

Ashley

Stayed 1 night in Aug 2023
Response from Sam on Sep 20, 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jody Lyn

Stayed 1 night in Aug 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable facility, friendly staff. Late breakfast on weekend, starting at 8am, was inconvenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Jim

Stayed 1 night in Aug 2023

2/10 Terrible

Whendell, Calgary

Traveled with partner
there’s no breakfast included on this property. please change the website description so we don’t expect it as people may book it because on your website it says breakfast will be included
Stayed 1 night in Aug 2023
Response from Mar on Aug 9, 2023
Dear Whendell,At Best Western we strive every day to provide a superior customer experience. I am very sorry we were not able to do this for you.I appreciate your constructive feedback. I have passed along your concerns to upper management to ensure the correct amenities are advertised.If I can provide any assistance, please do not hesitate to contact me directly at 250-417-4002.Thank you.Kind Regards,Marissa MartinGuest Service ManagerBest Western Cranbrook Hotel

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023