4/10 Poor
Candice
Traveled with family
Apr 24, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
We stayed from April 17 until April 21 & during the whole stay NOT ONCE was our room cleaned. I pointed this out to front desk twice when having to get more toilet paper & clean towels since ours were reused several times. But again our room never was cleaned. Our trash cans were overflowing onto the floor which I had to empty myself in the lobby TWICE. The hotel was nice but the staff was TERRIBLE. Unacceptable for the price we paid to never had our room cleaned & for us to empty our own trash, keep going to front desk when we ran out of toilet paper & to pick up CLEAN towels. To have reported this twice & still the room was NEVER cleaned. Would NEVER stay there again & shame on Marriott for allowing this to happen & doing nothing about it even when I again for third time told the front desk & the response was "okay I'll let them know". Really!!!!!!!