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Reviews of Melville Castle

4 out of 5
Melville Castle
Melville Castle, Lasswade, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 75 out of 116 reviews" "
Rating 8 - Good. 18 out of 116 reviews" "
Rating 6 - Okay. 10 out of 116 reviews" "
Rating 4 - Poor. 6 out of 116 reviews" "
Rating 2 - Terrible. 7 out of 116 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, POCATELLO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the shower head it was like showering on a water fall way too much water Also for the price of the room it should include Netflix
Stayed 1 night in May 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the uniqueness with it being a castle. Wish we were able to stay longer. The stairs were difficult to manage with our large suitcases. Not much you can do with it being an old building though.
Stayed 1 night in Apr 2024
Response from The Melville Castle Team on May 13, 2024
Dear Robyn, My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We look forward to welcoming you back soon.

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds and love the castle experience. Had a great walk on the grounds. Once in a lifetime experience
Stayed 1 night in Apr 2024
Response from The Melville Castle Team on May 13, 2024
Dear Heather, My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too.

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay in a castle, and this delivered 100 percent. It’s grand, exciting, and comfortable at the same time. Staff was very friendly, didn’t have dinner at the hotel but the bar was a great experience for an after dinner drink. Highly recommend.
Stayed 1 night in Apr 2024
Response from The Melville Castle Team on May 13, 2024
Dear Kyle, My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We look forward to seeing you again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from The Melville Castle Team on May 13, 2024
Dear Sharon, Thank you for your review, we are delighted to hear you enjoyed your stay with us so much and we will make sure our superb operations team are made aware. We look forward to welcoming you back in the future.

2/10 Terrible

Laura

Traveled with family
My daughter and I thought we would end our vacation in Scotland on a high note by staying in the castle. This was not what we expected. Note to anybody planning to stay here please check if there is a wedding venue happening. We were told there’s no service for us because they didn’t have enough staff because of the wedding. We paid a lot of money for this experience. It was a disaster. The property is fine. It is in the middle of nowhere so you really have to plan on staying at the castle if you’re on a tour and you tour guide drops you off like we did. After taking some nice pictures, we decided we would have a drink at the bar. There was no bartender. We waited 25 minutes. My daughter stayed there and I went to the gift shop. I told her what I wanted if the bartender appear. I purchased my items and went back to the bar. They were still no bartender. at that time I went out to the very nice lady at the front desk and asked her if there was a bartender tonight. She went into the back of the bar and a bartender appeared.. We were the only people in the dining room, yet we were seated at the table that overlooks the kitchen. After our food arrived we never saw another waitress until we were finished eating. Housekeeping did not vacuum the room. The crumbs on the floor was still there when we returned the next day. The dirty cups we used were not replace with clean ones. We stayed at all different venues during our vacation, This was the worst and the biggest waste of money. P
Stayed 2 nights in Mar 2024
Response from The Melville Castle Team on May 13, 2024
Dear Laura, My apologies for the delay in responding, I have just taken over the role of looking at reviews. We appreciate that you have taken the time to send feedback regarding your stay and I am disappointed to hear about your experience at the castle.  This is not the experience that we are hoping to deliver at Melville Castle and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. We care for all our guests whether there is a wedding on or not and this is not the usual situation since we have staff kept within the castle for focusing on hotel guests and making sure they are looked after so this is very disappointing. Please be assured that we will be passing the feedback onto the operations management. Thank you again for the feedback and apologies again for your experience and the delay in responding.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and grounds and room were amazing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marlene

Stayed 2 nights in Mar 2024
Response from The Melville Castle Team on May 13, 2024
Dear Marlene, My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We hope to welcome you back again soon.

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service, amenities
We wanted to love it here, but had a few issues during our stay. We stayed here for the 1st night of our honeymoon after traveling from the US. It took us multiple plane rides & a long drive to reach the castle. We were hoping for a relaxing stay after a stressful day of traveling. The hotel did not tell us there was a wedding that day at the castle. We very much understand that it's a wedding venue, but there's only about three communal rooms & a lobby for all guests to share, so it was very tough not to feel like you were in the way of someone's very special & important day. If you are a non-wedding guest there is not really anywhere to hang out besides your room until dinner at 8pm. We really would have appreciated a heads up about the wedding & would have booked a different day so we wouldn't have felt like we were intruding on someone's very special event. When check-in happened that afternoon, it was also the wedding's cocktail hour & there was a line forming through the lobby with the wedding happening around it. It was a bit chaotic on the hotel's part. The reception music also goes until midnight so you'll hear it from your room, just a FYI. Our other issue was that there was mildew in our shower. Our room itself was lovely & the castle grounds are gorgeous. The staff were also very kind & helpful during our stay. I'd give the staff a 10/10. Just a note to please give travelers a heads up about weddings & to be more organized with non-event guests & event guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, warm and friendly staff, especially Jill. Dinner was amazing as was the breakfast. Bed was super comfy.would stay again👌
Stayed 1 night in Jan 2024

8/10 Good

Geoff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location close to the caoital
Hotel was outstanding. Prices for food were very expensive - £17.95 for breakfast!
Stayed 1 night in Jan 2024

10/10 Excellent

Madison

Stayed 2 nights in Jan 2024
Response from The Melville Castle Team on May 13, 2024
Dear Madison, My apologies for the delay in responding, I have just taken over the role of looking at reviews and catching up on the responses. We are delighted to hear you had such a wonderful stay. We think the location and staff are pretty special too. We look forward to welcoming you back to the castle in the future.

10/10 Excellent

Dottie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! From the time you pull into the parking lot until you check out! Friendly and professional staff, spacious room and the castle is clean, clean, clean throughout! Thank you, Fiona and Michelle in reception, Josh and the hostess for the restaurant, (I didn't get her name), and Giuseppe (?) and Dami (?) at the bar, for giving our first trip to Scotland a wonderful start. We're grateful for Fiona willing to accommodate our daughters last minute plans to join us even though the hotel was fully booked. Our bed was comfortable with clean, warm linens. Great water pressure and plenty of hot water in the shower. Quiet! We barely heard other quests even though the hotel was fully booked. Plenty of parking. Hiking trails on the property to admire the countryside. A small recluse for 2 to 4 people along the wooded edge of the property to enjoy a quiet talk or enjoy a drink. The patio area at the rear of the castle has a fire pit and fountain that adds to the beauty and charm of this estate. We woke up to bagpipes playing at the entrance in the morning. Unsure if that is the castle's morning routine or if it was for the wedding that was taking place that afternoon. Either way, it was a great way to start the day. We didn't have a single flaw in our stay and hope to return some day. They are also dog friendly, so you can take your best friend with you! We highly recommend Melville Castle for an exceptional experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds and lovely hotel. Staff were very helpful and situation easily accessible by car as well as convenient for nearby shops
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique castle with excellent staff and dining options. The grounds are beautiful especially with Sammy the stallion and lovely the pony in the back. Definitely would stay again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Joseph

Business traveler
Disliked: Property conditions & facilities
Old and tired and overpriced
Woke up in the morning to there have been a leak from the ceiling in the bathroom. I fell in the water and really hurt my leg. Once getting to my feet I noticed a layer of mould in the corner of the bathroom where this leak must have been happening for some time. Was offered £40 off my bill which looking back now is pretty pathetic as my leg has hurt all day and began to bruise. Would not stay again. The restaurant is overpriced. I’ve enclosed a picture of the food, the burger was £26.50. It was dry and the bun was over cooked and crumbly. Would expect a lot more for a £60plus food bill for one person. Ordered the apple crumble to be told there wasn’t any custard and had to have cold double cream on it.
Stayed 1 night in Nov 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
A Castle Stay for My Birthday
Very excited to stay in a castle for the very first time! The room was nice, but the bed wasn't very comfortable. Very clean, and dinner was nice. Didn't have that grand castle feel we were hoping for, but it was quiet, and a nice place to stay for the price.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property far exceeded our expectations! The charm and elegance of what was a real castle, with beautiful furniture and presentation. It is a little off the beaten path, although not out of the way. Well maintained grounds that could pass for how things were when the castle was built. Excellent and highly recommended!
Stayed 2 nights in Oct 2023
Response from Adam on Nov 11, 2023
Dear Robert,Thank for your review!We are glad to hear that you enjoyed your stay with us!Look forward to welcoming you again.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities
The enamel on the bath was damaged and it could catch your feet. It needs repairing.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay
Stayed 4 nights in Sep 2023

8/10 Good

Rachel

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This castle is beautiful inside and out. I love how the rooms are decorated in a medieval theme. The breakfast was delicious and filling. The staff was attentive and helpful. The grounds were huge and also intimate. We loved this wonderful place and highly recommend it.
Stayed 4 nights in Sep 2023
Response from Rachel on Oct 2, 2023
Thank you so much for leaving such lovely feedback which will be passed onto the team. We are glad you had a lovely stay and hope to welcome you back soon!

10/10 Excellent

Jacqueline L W

Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Well how do I start. This hotel is amazing, the grounds are lovely and the rooms are immaculate. This will definitely be an option to visit again.
Stayed 1 night in Aug 2023

10/10 Excellent

Donna Whish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay. Quiet with pretty surrounds and lovely forest walks. Excellent meals. Beautiful rooms & common areas. Staff very nice & friendly
Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle is fantastic. So beautiful inside and out. We enjoyed a walk around the grounds and seeing the horses and fountian. Everything was wonderful. I look forward to our next visit.
Stayed 1 night in Aug 2023

6/10 Okay

Homer

Traveled with family
Liked: Staff & service
The property was average condition but for $500 USD per night, I expected more, perhaps it was just my perception.
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Stayed 1 night in Aug 2023

6/10 Okay

Klaus-Dieter

Liked: Cleanliness, staff & service
Great property which needs a makeover. It’s well overpriced for the current standard.
Stayed 3 nights in Jul 2023

4/10 Poor

Heather

Disliked: Cleanliness
Stayed 3 nights in Jul 2023

8/10 Good

Wendy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Beautiful looking hotel and grounds. Staff are attentive, friendly and very helpful nothing was to much trouble. Rooms could do with updating, but has everything you need. Dog friendly.
Stayed 3 nights in Jul 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

6/10 Okay

Layne, Medford

Traveled with partner
Transportation is not readily available. Limited restaurant menu and availability. Be ready to carry your own luggage up the stairs. The desk staff was the same person as the bartender, so not efficient. Needs a thorough cleaning. Just not the castle experience I was hoping for and have experienced in the past.
Stayed 2 nights in Jun 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Denise

Traveled with group
Liked: Staff & service, property conditions & facilities
Interesting experience for one night.
Classic double room. Nice atmosphere, very good dinner, NO AC in rooms, could not regulate the shower water temperature that kept fluctuating, reception floor very sticky, friendly staff. Interesting experience for one night.
Stayed 1 night in Jun 2023

10/10 Excellent

STEPHEN HEBERLING

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, pillows weren’t great. Bartender wasn’t very knowledgeable for the venue. Beautiful building, staff very friendly
Stayed 1 night in Jun 2023

10/10 Excellent

kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff beautiful room and well appointed for the Castle feel, great location away from the city..made for a really nice place to come back to
Stayed 3 nights in May 2023

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a for post king bed, and got a normal queen stuck in a king frame. No posts or castle feel, the room was not what they advertised. The pictures on the website make you think its a four or five star hotel. Far from it, i would give it a three star at best. Run down and worn out. Please don't wast your money, you will be very disappointed. And you will pay way way way to much money. I talked to the manager, he said he would make it right since i was unhappy with the room. I'm back in the US and he has done nothing.
Stayed 1 night in May 2023

2/10 Terrible

Craig

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. Furniture looked like it was picked up from the tip. Wallpaper ripped. Extremely hot with no fan. Bathroom very shabby. Have stayed in much nicer barn conversions for a quarter of the price. Nothing luxury about this place. Room looks nothing like pictures on the website.
Stayed 1 night in May 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, friendly staff, quiet room . Clea convenience. Great food. Wonderful stay.
Stayed 3 nights in May 2023

10/10 Excellent

James Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history and the way it was turned into a hotel. The staff was so accommodating and made our stay terrific.
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
On my bucket list was staying overnight in a castle on my trip to the UK. I didn’t want to get my hopes up too much to be disappointed with the stay. But, no worries when it came to Melville Castle. My room was spacious and was set for royalty. The bath had a fantastic soaking tub! The grounds and trails were ripe for exploring and staff were very helpful. I can highly recommend a stay here without any hesitation.
Stayed 2 nights in May 2023

10/10 Excellent

Moira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The melville castle was a great venue .i attended a wedding there and all the staff were super friendly .the rooms were excellant and the beds super comfy .also plenty of parking and the grounds were beautiful.all in all a wonderful place to stay
Stayed 1 night in May 2023

8/10 Good

Mari

Traveled with partner
This is a gorgeous old castle with excellent decorations and grounds. The food was just ok.
Stayed 1 night in Apr 2023

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Last minute trip. Staff were very friendly and helpful. We were not made aware of a wedding function on the Saturday so were the only people in the restaurant with one other couple for dinner and breakfast the following morning was table service rather than buffet. Handy for Edinburgh.
Stayed 2 nights in Apr 2023