Indoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Best Western Sunrise Inn & Suites

2.5 out of 5
Best Western Sunrise Inn & Suites
3101 43rd Avenue, Stony Plain, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was super friendly, rooms were great quality.
Stayed 1 night in May 2024
Response from SW on May 6, 2024
Paul, thank you for the wonderful review. We are glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Josie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even being right off the main road you could barely hear the traffic. The hotel overall was very nice. 2 small things is our room was literally right beside the elevators and everytime someone pushed the button it would make a noise I could hear from inside my room. The other is that every rooms door seemed to slam shut if you didn’t try to close it softly yourself.
Stayed 1 night in Apr 2024
Response from SW on May 1, 2024
Josie, thank you for the feedback on your stay with us. We are glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. Location and surrounding restaurants near by. Excellent route straight into west Edmonton Mall. Room was excellent. Pool was nice. Breakfast had a variety of choices and delicious!
Stayed 2 nights in Apr 2024
Response from SW on Apr 29, 2024
Barbara, thank you so much for the wonderful feedback. We are glad to hear you enjoyed your stay and hope to see you again soon!

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from SW on Apr 29, 2024
John, thank you for taking your time out to leave your review and we hope to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SW on Apr 29, 2024
Todd, we appreciate your positive review and are glad you enjoyed your stay. We can't wait to welcome you back!

8/10 Good

Karin, Carstairs

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend
Stayed 1 night in Apr 2024
Response from SW on Apr 29, 2024
Karin, we're happy to hear you had a great experience and hope to see you again soon!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was sub par. The food was cold, tasteless, and very little of it.
Stayed 1 night in Apr 2024
Response from SW on Apr 29, 2024
David, thank you the feedback and it has been passed onto the appropriate department. We look forward to welcoming you back!

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff member was excellent
Stayed 1 night in Apr 2024
Response from SW on Apr 24, 2024
Meagan, we are so glad to hear you enjoyed your stay with us and have passed your kind comments to the appropriate department!

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from SW on May 9, 2024
Stephanie, thank you for taking your time out to leave your wonderful review and we are glad to hear you enjoyed your stay with us!

10/10 Excellent

Esad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite nice place
Stayed 1 night in Apr 2024
Response from SW on Apr 22, 2024
Esad, thank you for taking your time out to leave your feedback and we are glad to hear you enjoyed your stay with us!

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SW on Apr 15, 2024
Romina, thank you for the great review, we appreciate the positive feedback on your stay!

2/10 Terrible

Jimmy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from SW on Apr 22, 2024
Jimmy, we apologize that your stay with us was not satisfactory as we strive to make all guests stay a positive experience!

10/10 Excellent

Abigail, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's about 25 mins from West Edmonton mall. The kids loved the pool! Breakfast was great! Staff were all nice and friendly. The floor in our room is a bit squeky though. But overall, we had a wonderful stay!
Stayed 2 nights in Apr 2024
Response from SW on Apr 8, 2024
Abigail, we appreciate the feedback and are glad to hear you and your family enjoyed your stay with us!

10/10 Excellent

Elisha

Traveled with family and small children, Traveled with family
Great hotel, would stay here again with the family!
Stayed 1 night in Apr 2024
Response from Destiny - Front Desk on Apr 7, 2024
Hi Elisha, thank you so much for the great review!

10/10 Excellent

Jackie

Stayed 1 night in Apr 2024
Response from SW on Apr 29, 2024
Jackie, we appreciate the wonderful review and hope to welcome you back soon!

10/10 Excellent

Ade

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. The pool was a great addition.
Stayed 2 nights in Mar 2024
Response from SW on Apr 1, 2024
Ade, we are glad to hear that you had a chance to enjoy our pool during your stay. We appreciate the wonderful review and hope to see you again!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Lee, thank you for the wonderful review on your stay with us and we are glad to hear you enjoyed your stay!

8/10 Good

Rachelle

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, pool was very busy so that sucked but overall great
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Rachelle, we are glad to hear that you enjoyed your stay with us and appreciate your feedback!

8/10 Good

Danyelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I always stay here with my larger family. The room still had other peoples toys under the bed. The kids love the pool and water slide. My family always devours the breakfast and love how there are so many restaurants near by.
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Danyelle, thank you for the feedback on your stay with us and your comments have been passed onto the appropriate departments. We hope to see you and your family again soon!

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SW on Apr 1, 2024
Karen, we apologize that your stay with us was not satisfactory as we strive to make our guests stays a positive experience. We hope you choose to stay with us again!

10/10 Excellent

Jalena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The pool was awesome for kids and young kids- also very clean. Service was great! Would highly recommend this hotel for families.
Stayed 2 nights in Mar 2024
Response from SW on Mar 27, 2024
Jalena, we are delighted to hear that you enjoyed your experience with us. Your kind words truly mean a lot to our team and we hope to see you again soon!

10/10 Excellent

Michel

Liked: Property conditions & facilities
Was wonderful
Stayed 2 nights in Mar 2024
Response from SW on Mar 27, 2024
Michel, thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

8/10 Good

Karen

Stayed 5 nights in Mar 2024
Response from Corin - Front Desk on Mar 26, 2024
Hello Karen,We're so glad that you enjoyed your time while staying with us! We thank you for taking the time to leave us a review and hope to see you again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from SW on Mar 25, 2024
Eric, thank you for your kind words! We're thrilled you enjoyed your stay. Looking forward to hosting you again soon!

8/10 Good

Heather

Stayed 1 night in Mar 2024
Response from Destiny - Front Desk on Apr 13, 2024
Hi Heather, thank you so much for the review!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all god
Stayed 1 night in Mar 2024
Response from SW on Mar 18, 2024
Thank you for the excellent review Darren and are glad to hear you enjoyed your stay with us!

8/10 Good

Lois

Stayed 2 nights in Mar 2024
Response from Destiny - Front Desk on Mar 18, 2024
Thank you so much for the review, Lois!

8/10 Good

Karen

Stayed 1 night in Mar 2024
Response from SW on Mar 18, 2024
Karen, thank you for the positive review and we hope to see you again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Megan - Front Desk on Mar 16, 2024
Richard, we are happy to hear you had a great stay! We are looking forward to hosting you again soon!

8/10 Good

Thomas

Stayed 9 nights in Mar 2024
Response from SW on Apr 1, 2024
We appreciate your positive feedback on your stay with us Thomas and we hope to see you again soon!

8/10 Good

Kristieanne

Traveled with family and small children
Liked: Amenities
My only comment is better TV systems as the TV was very unstable
Stayed 1 night in Mar 2024
Response from SW on Mar 12, 2024
Kristieanne, thank you for your feedback and your comments have been passed onto the appropriate department! We appreciate your input and hope to exceed your expectations on your next visit.

10/10 Excellent

Tammy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable environment.
Stayed 1 night in Mar 2024
Response from SW on Mar 12, 2024
Tammy, thank you for your kind words! We're delighted to hear you had a great experience with us.

6/10 Okay

HOWARD

Stayed 1 night in Mar 2024
Response from SW on Mar 25, 2024
Howard, thank you for taking your time out to leave your review and we hope to make your next stay with us even better!

6/10 Okay

Curtis

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Mar 2024
Response from Destiny - Front Desk on Mar 4, 2024
Hi Curtis, thank you for taking the time to leave us a review!

6/10 Okay

Hanelle

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our second times trying here and we LOVED it last year. This year was quite disappointing. The staff at check in were terrible, rude and not accommodating at all regarding our group booking requests that were communicated to the 1 month prior at the time of booking. There was food floating in the pool and the water was filthy. Additionally, not once we’re there towels available at the pool and when we asked all 3 times we were told they had none for us. The next day the breakfast staff and front desk staff were great which is the one of the reasons they’re not getting a 1 star review. The rooms are great for the price. Of the two times we’ve stayed here this is the first time we’ve experienced such terrible front desk service. Hopefully if we choose to stay again the very rude duo at the desk are not there.
Stayed 1 night in Mar 2024
Response from S Wahl on Mar 4, 2024
Hanelle, I apologize that you experienced issues during your stay with us and your comments have been passed onto the appropriate departments and the staff will be spoken too. Again we apologize for the issues during your stay and we hope you choose to stay with us again!

2/10 Terrible

Chelsea

Stayed 1 night in Mar 2024
Response from SW on Mar 25, 2024
Chelsea, we apologize that your stay with us was not satisfactory and we hope to exceed your expectations on your next stay!

10/10 Excellent

Cheyanne

Stayed 1 night in Mar 2024
Response from SW on Mar 22, 2024
Cheyanne, thank you for your wonderful feedback! We're delighted you had a great stay and we look forward to hosting you again soon!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Destiny - Front Desk on Mar 4, 2024
Hi Nicole, thank you for taking the time to leave us a review!

10/10 Excellent

Gregory Carter

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, good breakfast
Stayed 3 nights in Feb 2024
Response from S Wahl on Feb 26, 2024
Gregory, we are glad to hear you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Stayed 8 nights in Jan 2024
Response from SW on Mar 22, 2024
Elizabeth, thank you for your fantastic review and we're thrilled to hear you enjoyed your stay with us!

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from S Wahl on Feb 21, 2024
Michelle, we are happy to hear you had a great stay! We are looking forward to hosting you again soon!

10/10 Excellent

Bruce

Liked: Amenities
Comfy bed
Stayed 1 night in Feb 2024
Response from S Wahl on Feb 20, 2024
Bruce, thank you for the great review and we are glad to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Leesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, the hallway was quite noisy though. Also, the tvs need updating so that a peraon can connect to netflix etc and watch movies
Stayed 1 night in Feb 2024
Response from rdittmer on Feb 19, 2024
Leesa, thank you for your feedback we love to hear from our guests. We are currently working on updating our in room entertainment.

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from rdittmer on Feb 19, 2024
Thank you Brock for rating your recent stay with us.

10/10 Excellent

Miranda

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in, helpful friendly staff. Great soundproofing between rooms.
Stayed 1 night in Feb 2024
Response from rdittmer on Feb 19, 2024
Miranda thank you for your time to review your recent stay with us.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise Suites Stony Plain
Very good 2-nite stay at Sunrise. Good beds, great staff and a quiet weeknight stay. We didn't use the complimentary breakfast but we've stayed here before the the breakfast was more than adequate.
Stayed 2 nights in Jan 2024
Response from S Wahl on Feb 6, 2024
Barry, thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just perfect
Stayed 3 nights in Jan 2024
Response from Front Desk - Destiny on Feb 2, 2024
Hi Kelvin, thank you for taking the time to leave us a review! We're glad to hear you enjoyed your stay and we hope to welcome you back soon!

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from S Wahl on Jan 23, 2024
Sara, thank you for the feedback on your stay. We are glad to hear you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Daylen

Stayed 1 night in Jan 2024
Response from S Wahl on Jan 22, 2024
Daylen, thank you for the review and we hope we can improve on your next stay with us!

8/10 Good

Brenda

Stayed 2 nights in Jan 2024
Response from S Wahl on Jan 22, 2024
Brenda, we are glad to hear you enjoyed your stay with us and we hope to see you again soon!