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Reviews of Crystal Star Inn Edmonton Airport

2 out of 5
Crystal Star Inn Edmonton Airport
8339 Sparrow Crescent, Leduc, AB

Reviews

7.6

Good

Rating 10 - Excellent. 483 out of 1289 reviews" "
Rating 8 - Good. 386 out of 1289 reviews" "
Rating 6 - Okay. 202 out of 1289 reviews" "
Rating 4 - Poor. 109 out of 1289 reviews" "
Rating 2 - Terrible. 109 out of 1289 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

HONG

Liked: Staff & service
ok
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this room! A bigger room at a great price. The fireplace was so nice to have after a long and busy day.
Stayed 3 nights in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review

4/10 Poor

Jackie

Disliked: Staff & service, property conditions & facilities
Pros: close to airport with free shuttle and pay vehicle parking = convenient with low price (reflective of facility). Cons: It's like 1970 Vegas. No coffee or microwave or extra blanket in room and poorly furnished - mattress was comfortable though. Noisy close train crossing.
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review.

6/10 Okay

ZULFQAR, Hay River

Liked: Staff & service
Close to the airport
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review

10/10 Excellent

buddy

Good people.
Stayed 8 nights in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review

10/10 Excellent

ELDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and a good breakfast was very good
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 21, 2024
Thank you for your review

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the the breakfast did not supply meat or eggs. Other than that it was rated at 10 for everything else
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 21, 2024
Thank you for your review

10/10 Excellent

khan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 20, 2024
Thank you for your review

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Low price
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 20, 2024
Thank you for your review

8/10 Good

Gulnar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 19, 2024
Thank you for your review

2/10 Terrible

Shonna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is very dated. They had limited pastries for breakfast. No cream or sugar for coffee. Our room was not cleaned in 4 days! Apparently because the owner told the staff to only do the rooms on checkout. We had to get towels from front desk everyday. Our take our containers left in the rooms. No comforters. Just two sheets and a very think blanket on between. I called front desk and they assured me they would get someone to clean and trace towels. Cake bank again to same thing. It was awful. 1 elevator for the whole place. 1 microwave for the whole place. Very disappointing. We were from Fort mcmurray due to the fires. We couldn’t get another place or we would have left!
Stayed 4 nights in May 2024
Response from Front Desk on May 19, 2024
Thank you for your review. Sorry you were so troubled. We will try to do better in the future

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tv didn’t work . Room was very clean. Breakfast for a joke .
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 19, 2024
Thank you for your review

8/10 Good

Chris, Whitecourt

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but very good. Comfortable beds and room. XL TV, fireplace, fridge, table and desk. Basic breakfast. We will return.
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 20, 2024
Thank you for your review

8/10 Good

Angela

Business traveler, Traveled with family
Clean
Stayed 2 nights in May 2024
Response from Terry - Front desk on May 17, 2024
Thank you for your review

8/10 Good

Nila Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 17, 2024
Thank you for your review

8/10 Good

rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place it’s clean and convenient
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Affordable prices clean rooms Cable tv Good value for an overnight in Leduc AB
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

8/10 Good

Bobi-Jean, WHITECOURT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel decor has a dated look but it was clean and friendly
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice staff, old school feel, crazy carpets we loved. We loved it for all the wrong reasons. Affordable and a fun stay
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 14, 2024
Thank you for your review

6/10 Okay

Yoojin

Stayed 1 night in May 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

10/10 Excellent

??

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to airport, right price
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 14, 2024
Thank you for your review

4/10 Poor

Mary Ann

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not that good. The tv was in proper place to put that u have a hard time to do the channel of the remote coz the box is too high..
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 14, 2024
Thank you for your review

6/10 Okay

Jerry

Liked: Staff & service
The property looks clean from the outside, but the cleaning staff certainly don't pay attention to cleanliness. There were hair strands on the toilet, and the hand sanitizer on the wall must have gathered six months old dust. I took the photographs and showed the duty staff when Ivwas leaving
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 25, 2024
Thank you for your review. We will be looking into your concerns

10/10 Excellent

Donna Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Terry - Front Desk on May 14, 2024
Thank you for your review

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked in for 1 queen bedroom and were given 2 beds , bathroom was dirty and not stocked with towels. No refund and ended up staying somewhere else.
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you for your review.

6/10 Okay

Christine A.

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked that the hotel was clean as well as the room but what i didn't like was the toilet pot that is shaking, my heart almost fell out when I almost tripped while trying to use the toilet. The toilet pot is old and needs to be changed or repaired.
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 10, 2024
Thank you for your review. Truly sorry for the toilet .

2/10 Terrible

Daniel A.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were shocked. Repairs had been started in the past and not completed. Shower was not cleaned after previous guests. Will not stay there again!
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 10, 2024
Thank you for your review. Your concerns will be looked into

8/10 Good

Juanito, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hotel
Stayed 2 nights in May 2024
Response from Terry - Front Desk on May 9, 2024
Thank you for your review

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed !
Stayed 3 nights in May 2024
Response from Terry - Front Desk on May 9, 2024
Thank you for your review

6/10 Okay

Pratik

Liked: Staff & service
For shopping no option of local transportation
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 6, 2024
Thank you for your review

10/10 Excellent

Navjot

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Evening front desk lady seemed like she hated her job . It was close to airport and had a free shuttle . Okay for a quick stay before a early flight
Stayed 1 night in Apr 2024

8/10 Good

Jason, port alberni

Liked: Cleanliness, staff & service
The bed was very comfortable.
Stayed 1 night in May 2024

6/10 Okay

Tracey

It’s what you’d expect for the price
Stayed 1 night in May 2024

10/10 Excellent

marijune

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Great Staff
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Lights not working in room. Tv not working noisy and poor service
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review. Will be looking into your concerns

10/10 Excellent

buddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great.
Stayed 4 nights in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

Edwin

Liked: Cleanliness
A cheap convenient place to stay for one night before a flight.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

10/10 Excellent

David

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

Leonardo

Business traveler
Liked: Cleanliness, staff & service
Noise from neighbors
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

chantelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I am satisfied
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 30, 2024
Thank you for your review

2/10 Terrible

Dharam s

Disliked: Cleanliness, staff & service, property conditions & facilities
Service very bad
Stayed 2 nights in Apr 2024
Response from Terry - Front Desk on Apr 30, 2024
Thank you for your review. We will be looking into your concerns

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 28, 2024
Thank you for your review

10/10 Excellent

Antonio S

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

6/10 Okay

Kate

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review

8/10 Good

Norman

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 16, 2024
Thank you for your review