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Reviews of Crystal Star Inn Edmonton Airport

2 out of 5
Crystal Star Inn Edmonton Airport
8339 Sparrow Crescent, Leduc, AB

Reviews

7.6

Good

Rating 10 - Excellent. 473 out of 1260 reviews" "
Rating 8 - Good. 375 out of 1260 reviews" "
Rating 6 - Okay. 197 out of 1260 reviews" "
Rating 4 - Poor. 107 out of 1260 reviews" "
Rating 2 - Terrible. 108 out of 1260 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donna Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked in for 1 queen bedroom and were given 2 beds , bathroom was dirty and not stocked with towels. No refund and ended up staying somewhere else.
Stayed 1 night in May 2024

6/10 Okay

Christine A.

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked that the hotel was clean as well as the room but what i didn't like was the toilet pot that is shaking, my heart almost fell out when I almost tripped while trying to use the toilet. The toilet pot is old and needs to be changed or repaired.
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 10, 2024
Thank you for your review. Truly sorry for the toilet .

2/10 Terrible

Daniel A.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were shocked. Repairs had been started in the past and not completed. Shower was not cleaned after previous guests. Will not stay there again!
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 10, 2024
Thank you for your review. Your concerns will be looked into

8/10 Good

Juanito, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable hotel
Stayed 2 nights in May 2024
Response from Terry - Front Desk on May 9, 2024
Thank you for your review

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed !
Stayed 3 nights in May 2024
Response from Terry - Front Desk on May 9, 2024
Thank you for your review

6/10 Okay

Pratik

Liked: Staff & service
For shopping no option of local transportation
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 6, 2024
Thank you for your review

10/10 Excellent

Navjot

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Evening front desk lady seemed like she hated her job . It was close to airport and had a free shuttle . Okay for a quick stay before a early flight
Stayed 1 night in Apr 2024

8/10 Good

Jason, port alberni

Liked: Cleanliness, staff & service
The bed was very comfortable.
Stayed 1 night in May 2024

6/10 Okay

Tracey

It’s what you’d expect for the price
Stayed 1 night in May 2024

10/10 Excellent

marijune

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Great Staff
Stayed 1 night in May 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Lights not working in room. Tv not working noisy and poor service
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review. Will be looking into your concerns

10/10 Excellent

buddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great.
Stayed 4 nights in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

Edwin

Liked: Cleanliness
A cheap convenient place to stay for one night before a flight.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 3, 2024
Thank you for your review

10/10 Excellent

David

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

Leonardo

Business traveler
Liked: Cleanliness, staff & service
Noise from neighbors
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

6/10 Okay

chantelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 1, 2024
Thank you for your review

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I am satisfied
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 30, 2024
Thank you for your review

2/10 Terrible

Dharam s

Disliked: Cleanliness, staff & service, property conditions & facilities
Service very bad
Stayed 2 nights in Apr 2024
Response from Terry - Front Desk on Apr 30, 2024
Thank you for your review. We will be looking into your concerns

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 28, 2024
Thank you for your review

4/10 Poor

Stanley

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room smelled of urine and the bed had only one skimp blanket.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 22, 2024
Thank you for your review. We will be looking into your concerns

8/10 Good

peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 21, 2024
Thank you for your review

10/10 Excellent

Tina Maria, Fort McMurray

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonably priced. Easy access and parking. Decor is from Vegas
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 20, 2024
Thank you for your review.

10/10 Excellent

mike

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on May 7, 2024
Thank you for your review

6/10 Okay

Nasim

Business traveler, Traveled with family
Everything in this hotel is so average.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 16, 2024
Thank you for your review

8/10 Good

Kyle, Bruderheim

Liked: Cleanliness, staff & service, property conditions & facilities
Room was big. It was Dirty behind the nightstands. But the rest was great.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 16, 2024
Thank you for your review. We will be looking into your concerns

4/10 Poor

Jennifer

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 16, 2024
Thank you for your review

6/10 Okay

jeevy

Stayed 2 nights in Apr 2024
Response from Terry - Front Desk on Apr 16, 2024
Thank you for your review

10/10 Excellent

Douglas

Liked: Amenities
Friendly, clean.. always a good choice
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 13, 2024
Thank you for your review

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alway a great experience at the Crystal star inn.good price With provided shuttle pick up /drop off to airport
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 11, 2024
Thank you for your review

10/10 Excellent

JAIMI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2024
Response from Terry - Front Desk on Apr 11, 2024
Thank you for your review

10/10 Excellent

Janis, Olds

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price. Pleasantly surprised to have breakfast included.
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 11, 2024
Thank you for your review

4/10 Poor

Jay

Disliked: Staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 7, 2024
Thank you for your review. I apologize for the rudeness of the staff

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for a quick night before flying out early.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Apr 7, 2024
Thank you for your review

2/10 Terrible

Mehakpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 11, 2024
Thank you for your review

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had upgrades new floors in the room I stayed
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 5, 2024
Thank you for your review

6/10 Okay

CHEIKHOU

Business traveler
Room not so clean bed not comfortable
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Apr 5, 2024
Thank you for your review

2/10 Terrible

Danny

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very sketchy. When we arrived there was about 15-20 homeless people outside the front door. Hotel management did nothing to remove them. I wouldn’t recommend this place to anyone
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for your review

8/10 Good

Dustin

Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 22, 2024
Thank you for your review

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal Star is a great stay. Very fair price Quick included airport shuttle Friendly staff Easy check in Clean room
Stayed 1 night in Apr 2024
Response from Terry - Front Desk on Apr 4, 2024
Thank you for your review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, needs plumbing upgrade
Stayed 3 nights in Mar 2024
Response from Terry - Front Desk on Apr 1, 2024
Thank you for your review

2/10 Terrible

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet room.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Mar 31, 2024
Thank you for your review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice check in clerk
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Mar 30, 2024
Thank you for your review

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was not given the room I book online
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Mar 30, 2024
Thank you for your review. Unfortunately you were upgraded to a room with 2 beds instead of just 1. Truly sorry for this

6/10 Okay

Kelly

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Apr 18, 2024
Thank you for your review

6/10 Okay

Ren

Business traveler, Traveled with partner
It was average. Good in a pinch.
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Mar 28, 2024
Thank you for your review

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Mar 26, 2024
Thank you for your review

8/10 Good

Nikita, Fort Smith

Stayed 1 night in Mar 2024
Response from Terry - Front Desk on Apr 16, 2024
Thank you for your review