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Reviews of Royal Hotel Edmonton Airport, Trademark Collection by Wyndham

3 out of 5
Royal Hotel Edmonton Airport, Trademark Collection by Wyndham
8450 Sparrow Drive, Leduc, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here personally and professionally since 2003. We have hosted large and small ecents and have always received excellent service and value. Its kind of like home awaybfrom home. The restaurant and pub have slipped a bit but I hope they get that back on track. Still a great place to stay!
Stayed 1 night in Apr 2024

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfy and the bed in our first room was not right, but after calling the front desk they quickly found us another room. Great service!
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you for recognizing our staff's efforts, we look forward to having you stay with us again soon!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the feeling of the Royal Executive, it’s just very safe and welcoming. This location is great as it’s near the airport and when your plane is delayed it’s not far from the park n fly when picking up your vehicle. Always a pleasure.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you, Nicholas!

10/10 Excellent

Anita

Liked: Amenities
This was the cleanest hotel I’ve ever been in! Minutes to the airport and parking. Food on site was excellent and well priced.
Stayed 1 night in Feb 2024
Response from GM on Apr 8, 2024
Thank you, Anita!

8/10 Good

Charlene J

Liked: Cleanliness, staff & service, property conditions & facilities
is very convenient from airport checked in late a little noise above us... stayed a few times and will stay again!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thanks Charlene

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thanks!

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you, Paulette!

4/10 Poor

Justis

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to provide your feedback.

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Great!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
I am glad to hear that, thank you for your review!

10/10 Excellent

Shari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and has a nice lounge
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you!

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to airport and shuttle service.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you, Richard!

10/10 Excellent

Rob

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

8/10 Good

Melvin, Wainwright

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Jan 2024
Response from GM on Mar 4, 2024
Thanks!

10/10 Excellent

ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was awesome
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
That is great to hear!

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good close to the airport
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you!

2/10 Terrible

Renee

Liked: Cleanliness
Disliked: Staff & service
As when we stayed in Nov/23 had to be issued multiple keys; had our room changed three times because the keycards were not working. It was after 2 am and this was an unnecessary delay of getting into our room
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Sorry!

8/10 Good

Dennis

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome front desk service.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
That's great!

10/10 Excellent

Manpreet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good staff…😊
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you!

8/10 Good

Al

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

10/10 Excellent

Ron

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff clean
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
I am very glad to hear this!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often, very nice place
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Great!

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Minimal amenities, evening staff was not at all welcoming.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
I am sorry for your experience, Sylvia.

8/10 Good

Rylan Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great place to stay
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Thanks, Julie!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Thank you!

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accommodating for our stay before flying out for vacation. Super close to the airport and easy to set up transportation. Beds were very comfy as well!
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Great!

10/10 Excellent

Vicki

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank you, Vicki!

8/10 Good

William, Spruce Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place and the lounge had decent food
Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Thank you for sharing, William!

8/10 Good

Joseph, St Albert

Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thank you!

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thanks Kim!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
That's great!

10/10 Excellent

Leanne

Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thanks Leanne!

6/10 Okay

Gerald

Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
I am sorry for your experience, Gerald.

10/10 Excellent

Maninder, Bakersfield

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
Thank you Manwinder!

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was good except not accepting cash… used my credit card to hold the room,I asked if I could pay cash when I checked out and they refused ! They had my card for incidentals , nor sure why they wouldn’t accept cash when I checked out…. I like to pay cash vrs a credit card, pretty sad when cash isn’t accepted
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
I am sorry Sharon, I agree that you should have been able to pay cash at checkout. I will look into this.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you!

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! Walk into the most beautiful entrance, ladies at counter were fantastic, I was exhausted and frazzled and they calmed me and got me to room prominently and with kindness! Food was the best I have had in a hotel in a very long time and the free shuttle to and from airport eased a lot of stress. The cost blew me away, was far cheaper than I expected and the service was worth more. I would highly recommend!!!
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Very happy to hear, Alicia, we look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Thank you!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thanks Kevin!

8/10 Good

Paul

Stayed 4 nights in Dec 2023
Response from GM on Jan 11, 2024
Thank you!

8/10 Good

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 6, 2024
Thank you, Corrie

10/10 Excellent

Lara

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you for recognizing our staff's efforts, we look forward to having you stay with us again soon!

8/10 Good

redentor

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you!

10/10 Excellent

TOM

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you, Tom!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freezer available for the whitetail deer cape that I needed to keep frozen so that it did not get ruined. Also allowing a later check-out since my flight did not leave until 5:00 p.m.
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for the review!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
it was okay
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thanks!